Okay coffee, when they can be bothered to add it to the frappuccino that is. Countless times the staff have forgot. We now say let's go for a Costa incase they forget the coffee.
Sam
I used live in sutton coldfield and was a regular customer at the costa at princess alices drive, retail park, who were very attentive and excellent customer services. I've just recently moved near the Solihull costa that is located in next store and I find some of the staff to be discriminative and disrespectful. I am referring to the two female staff. The blond haired and the red haired lady both caucasian. I felt that they attended more promptly to other customers and ignored me. When I asked for help such as having the table cleaned I was ignored on two occasions by the red haired lady, but she cleaned the table opposite to mine and ignored me this made me feel very uncomfortable and out of place as a muslim female, in the end I got up and cleaned the table myself and I noticed the red haired lady barista look over and laughed to her colleague. The mature blonde lady is very rude and always makes sarcastic remarks especially when they need to clean tables she will tell you to move out of the area, very rudely while you are eating or drinking, even if it's well before closing time, as though we are a burden. I feel very sad and disappointed, this behaviour has really knocked my self esteem. Sadly I will not be returning here :'(
S Saeed
Jake is friendly courteous and always accommodating when it comes to allergy orders. Many thanks for a great customer experience.
corey smith
Jake and jay at Costa coffee are really freindly and courteous. Will come again. Drinks always spot on.Kid-friendliness: My 2 kids love coming here. Especially when jake makes the perfect hot chocolate for them.Parking: Easy to park.
Hilary Foster
Does not stay open until 8pm on a weeknight as advertised. Arrived 7.15pm to be told they couldn't serve me food as they were closing in 10 mins.
Robert Rowney
No queue. Served byLovely, friendly lad Jake and his colleague jack made the best chai late. Thanks lads.
Hayley Demetriou
Had a very welcoming service served by jake and his colleague jack. Friendly and very professional x
shafeek
Faster service than in most other costa. Also nice croissants with the usual good hot drink.
Popped in for a coffee whilst visiting family. Ordered 2 latte's and I couldn't believe how dirty the coffee making machine was. Virtually every part of the machine was filthy and the 3 cups on the machine to catch the brewed coffee were disgusting. Each cup was covered in spilt coffee which had dried on the outside. Most baristas take pride in their machines keeping them clean even down to wiping the milk steamer after each and every use. There is obviously no pride in this outlet and the machine should be kept clean to keep everybody's health safe. It makes you wonder if the machine is not kept clean what other hygiene factors are overlooked!!Would I go there again for coffee? Definitely NOT
Ryan Hunt-lawrence
Went to have a drink and a cake while waiting for my wife to finish work and was clean and tidy as you'd have expected.
M Sha
Often very busy, so waiting times are long - their service can't keep up. Needs to improve as drinks only customers have to wait silly times
N JH
I always am disappointed at the service here. The hot drinks are never hot enough. They never get the hot chocolate to taste right. I have stopped going there sadly ? i now go to M&S, excellent service, best hot choc and their carrot cake was to die for! ?
Marie Pritchard
Ordered a chocolate fudge frappe. They made a small, realised it should have been large and just poured in loads of room temperature milk. No additional chocolate flavouring, no chocolate round the cup- just lots of warm milk. So now I have a very expensive cup of warm milk. Won’t come here again.
If you need a cup of water after order…. Think
Staff are always lovely and service is good!
Okay coffee, when they can be bothered to add it to the frappuccino that is. Countless times the staff have forgot. We now say let's go for a Costa incase they forget the coffee.
I used live in sutton coldfield and was a regular customer at the costa at princess alices drive, retail park, who were very attentive and excellent customer services. I've just recently moved near the Solihull costa that is located in next store and I find some of the staff to be discriminative and disrespectful. I am referring to the two female staff. The blond haired and the red haired lady both caucasian. I felt that they attended more promptly to other customers and ignored me. When I asked for help such as having the table cleaned I was ignored on two occasions by the red haired lady, but she cleaned the table opposite to mine and ignored me this made me feel very uncomfortable and out of place as a muslim female, in the end I got up and cleaned the table myself and I noticed the red haired lady barista look over and laughed to her colleague. The mature blonde lady is very rude and always makes sarcastic remarks especially when they need to clean tables she will tell you to move out of the area, very rudely while you are eating or drinking, even if it's well before closing time, as though we are a burden. I feel very sad and disappointed, this behaviour has really knocked my self esteem. Sadly I will not be returning here :'(
Jake is friendly courteous and always accommodating when it comes to allergy orders. Many thanks for a great customer experience.
Jake and jay at Costa coffee are really freindly and courteous. Will come again. Drinks always spot on.Kid-friendliness: My 2 kids love coming here. Especially when jake makes the perfect hot chocolate for them.Parking: Easy to park.
Does not stay open until 8pm on a weeknight as advertised. Arrived 7.15pm to be told they couldn't serve me food as they were closing in 10 mins.
No queue. Served byLovely, friendly lad Jake and his colleague jack made the best chai late. Thanks lads.
Had a very welcoming service served by jake and his colleague jack. Friendly and very professional x
Faster service than in most other costa. Also nice croissants with the usual good hot drink.
Restaurantji Recommends
Popped in for a coffee whilst visiting family. Ordered 2 latte's and I couldn't believe how dirty the coffee making machine was. Virtually every part of the machine was filthy and the 3 cups on the machine to catch the brewed coffee were disgusting. Each cup was covered in spilt coffee which had dried on the outside. Most baristas take pride in their machines keeping them clean even down to wiping the milk steamer after each and every use. There is obviously no pride in this outlet and the machine should be kept clean to keep everybody's health safe. It makes you wonder if the machine is not kept clean what other hygiene factors are overlooked!!Would I go there again for coffee? Definitely NOT
Went to have a drink and a cake while waiting for my wife to finish work and was clean and tidy as you'd have expected.
Often very busy, so waiting times are long - their service can't keep up. Needs to improve as drinks only customers have to wait silly times
I always am disappointed at the service here. The hot drinks are never hot enough. They never get the hot chocolate to taste right. I have stopped going there sadly ? i now go to M&S, excellent service, best hot choc and their carrot cake was to die for! ?
Ordered a chocolate fudge frappe. They made a small, realised it should have been large and just poured in loads of room temperature milk. No additional chocolate flavouring, no chocolate round the cup- just lots of warm milk. So now I have a very expensive cup of warm milk. Won’t come here again.