Got there and went to fill up and they said they stopped doing fuel an hour ago. I drove there needing fuel! I’m so annoyed. There was another young lad that had the same issue.
Fried-Dompklin
Went for lunch with my daughter last Saturday. They were very busy and we had to wait to be seated which was fine, but nobody came and spoke to us for 10 minutes, even though we could see a couple of empty tables (that needed to be cleared). But we were seated. It was table service only. Someone took the order from the table next to us who arrived at the same time fairly quickly but I had to grab the attention of someone. So we placed an order, and waited. The we waited some more. Table next to us was served but the had baguettes and we were waiting for cooked food. During the whole time we were waiting, nobody came to check on us. After 30 minutes, I chased the order. They had no record of it. And the lady I spoke to didn't seem that bothered and gave a grudging apology. Mistakes happen - I get that, but the reaction was poor. There were enough staff too - I think they are just poorly managed. I've eaten here many times and the food is good. But don't go when it's busy.
triciamatthews6
My husband and I were looking for somewhere close to Sutton Coldfield for breakfast and this came up in our search. Glad we went, food was delicous, staff were friendly and there was plenty of choice on the menu.
catherinedW2288MH
We booked for afternoon high tea for five, something we haven't had a chance to do in some years. It did not disappoint. There was a wonderful range of savoury and sweet treats, along with bottomless tea of coffee. I think my youngest son was on a mission to drink them out of tea, but they always brought him more along with extra milk, sugar and a smile! Even for a hungry bunch like us there was more food than we could eat, so they happily boxed up our left overs, which was a welcome snack for after we came home from shopping. I heard a rumour that they are taking booking for festive high tea which I shall try to get book ASAP!
KingBud
We’ve been meaning to visit for some time and popped in for lunch on a Sunday afternoon. Overall first impressions were not good with lots of untidy tables that had not been cleared and food on the floor. We were taken to a small table that was very wobbly and difficult to keep level. Food was ok but nothing special. Not sure we will be coming back any time soon. Shame.
Gemlouarch
Fantastic afternoon tea, one of the best I’ve had and I’ve tried a few. Not stingy with the portions and good quality food. Staff are friendly and helpful too
squidge3000
Went into shell today and was served by the young lady again Amy. She is always super professional yet friendly and even offers to bag all my goods. I always leave pleased and I am happy this is my local shell
Michael B
Fantastic food, the level of service was excellent, with a special thanks to Mandie who went out of her way to accommodate our requests. Lovely surroundings and atmosphere.
D P
Nice and clean, always a fast service. Lots to choose from inside.
Cashemmaelliesam
I have used this place many times with work colleagues and family but the last few visits have being disappointing. The staff are great but the food seems have have changed and the standard has dropped. I’m not tight but the prices have gone up to. Sadly after todays visit with my family I won’t be returning.
Very disappointed as there was a big fluffy cat roaming around inside where food is served when I mentioned it to staff I was told it was allowed to come in & wonder around I told them I had an allergy to dander from animals but made. No difference because of this I did not eat & had to leave but told my friends to stay as to not ruin everybody’s lunch but as I was leaving to my amazement the cat was sitting on a dining chair by diners disgraceful surly this can’t be allowed by health and safety
chrissyburg
Excellent place to eat, top quality food with excellent service, staff very friendly nothing too much trouble. They catered for my dietary needs (gluten free & diary free) faultlessly & my food was delicious, would highly recommend & will definitely return 10/10
Got there and went to fill up and they said they stopped doing fuel an hour ago. I drove there needing fuel! I’m so annoyed. There was another young lad that had the same issue.
Went for lunch with my daughter last Saturday. They were very busy and we had to wait to be seated which was fine, but nobody came and spoke to us for 10 minutes, even though we could see a couple of empty tables (that needed to be cleared). But we were seated. It was table service only. Someone took the order from the table next to us who arrived at the same time fairly quickly but I had to grab the attention of someone. So we placed an order, and waited. The we waited some more. Table next to us was served but the had baguettes and we were waiting for cooked food. During the whole time we were waiting, nobody came to check on us. After 30 minutes, I chased the order. They had no record of it. And the lady I spoke to didn't seem that bothered and gave a grudging apology. Mistakes happen - I get that, but the reaction was poor. There were enough staff too - I think they are just poorly managed. I've eaten here many times and the food is good. But don't go when it's busy.
My husband and I were looking for somewhere close to Sutton Coldfield for breakfast and this came up in our search. Glad we went, food was delicous, staff were friendly and there was plenty of choice on the menu.
We booked for afternoon high tea for five, something we haven't had a chance to do in some years. It did not disappoint. There was a wonderful range of savoury and sweet treats, along with bottomless tea of coffee. I think my youngest son was on a mission to drink them out of tea, but they always brought him more along with extra milk, sugar and a smile! Even for a hungry bunch like us there was more food than we could eat, so they happily boxed up our left overs, which was a welcome snack for after we came home from shopping. I heard a rumour that they are taking booking for festive high tea which I shall try to get book ASAP!
We’ve been meaning to visit for some time and popped in for lunch on a Sunday afternoon. Overall first impressions were not good with lots of untidy tables that had not been cleared and food on the floor. We were taken to a small table that was very wobbly and difficult to keep level. Food was ok but nothing special. Not sure we will be coming back any time soon. Shame.
Fantastic afternoon tea, one of the best I’ve had and I’ve tried a few. Not stingy with the portions and good quality food. Staff are friendly and helpful too
Went into shell today and was served by the young lady again Amy. She is always super professional yet friendly and even offers to bag all my goods. I always leave pleased and I am happy this is my local shell
Fantastic food, the level of service was excellent, with a special thanks to Mandie who went out of her way to accommodate our requests. Lovely surroundings and atmosphere.
Nice and clean, always a fast service. Lots to choose from inside.
I have used this place many times with work colleagues and family but the last few visits have being disappointing. The staff are great but the food seems have have changed and the standard has dropped. I’m not tight but the prices have gone up to. Sadly after todays visit with my family I won’t be returning.
Restaurantji Recommends
Very disappointed as there was a big fluffy cat roaming around inside where food is served when I mentioned it to staff I was told it was allowed to come in & wonder around I told them I had an allergy to dander from animals but made. No difference because of this I did not eat & had to leave but told my friends to stay as to not ruin everybody’s lunch but as I was leaving to my amazement the cat was sitting on a dining chair by diners disgraceful surly this can’t be allowed by health and safety
Excellent place to eat, top quality food with excellent service, staff very friendly nothing too much trouble. They catered for my dietary needs (gluten free & diary free) faultlessly & my food was delicious, would highly recommend & will definitely return 10/10
Expensive and never has petrol
Nice calm in and out
Not diesel