My experience this last few months is horrible, proud and haughty customers service personnel, horrible manager no human sympathy or respect, the bakery used to sell the best sandwich loaf until recently theirs is now like that of Morrisons horrible they changed the recipe and I won’t be bothering myself striving to get theirs, that sandwich bread is one of the item that kept bringing me back to Asda at Matthew’s now that they have subtly made changes to the quality I won’t be bother again. As if they care! You force customers to go to the self serving tills and order us around like your children it’s too much of you all
Enn k
Loved shopping here until yesterday evening (12.03.2024 at 6:54pm). I’d finished paying for my items and walked past the customer services desk to make an exit, immediately the two blonde girls behind the counter stared at me in a very rude manner, which I found extremely wierd. My nephew then picked up a pack of football stickers he wanted near the desk so I thought I’d pay for these at the customer services desk. I greeted the lady serving there was no response, I then thanked her yet again no response with a “idgaf” attitude expression. It made me feel uncomfortable and really threw me off how people working at customer services lacks basic customer service skills. Staff training needed. #RudeStaff
royal ror
Always open late . People have to wait outside in cold
Hitandra Patel
Mike on the click and collect service is very efficient, waiting to hand over the shopping before I even park up.
Harpal Bhogal
beer choice is ok.
Deborah Killeen
We avoid this supermarket now along with other Asda stores after years using Asda myself and my husband use Tesco or Aldi now. My husband pointed out to this woman with the dyed hair works on the morning in walsall on basket self scan duty that was a fault on scanning machine when he tried to scan food from basket. This woman basically accusing my husband of been a thief
Lyndse Griffiths
Parked here to go shopping into Walsall. Easy to park and free.
o tanya
Bought Lemon and fruit pancakes from the bakery on 30 November 2023. Only had a small bite. The lemon flavour is overpowering. The whole bread bin smelled of lemon. I. Ate a bite and my taste buds and tongue were numb. 2 hours later I can still taste the lemon in my mouth and throat.If this is the recipe you need change it. It's absolutely rank.
Abdul Rahman
Rude staff always miserable, at the self check out had the security hover over me so I told him to listen, "I make more more than your whole family put together on minimum wage my jacket cost more than your month wage". cause he thinks being a bully will get him far in life. Asda hired anyone, even a child, if they could. Don't try to disrespect when I earn more than your store manager. Useless c..t I'm the one in the black jacket Moncler
Bez Imienne
The older staff from self checkout- older, short blond hair women - is just rude. Par example - She stoped me and my husband when we paid and want leave to check items in my basket - self- check till don’t needed check. Why? Because she thought we bought too much to price what we paid ( we bought a few items with yellow stickers). And ok I can understand she want check - her job - but she should TELL something- but she just stopped my basket and started checking items, she maked a mess in my bags, items INSANE! no explanation, nothing - just started looked my items. This person many times was rude, not only for us.Second worse worker - his name D… ( older, plus size men) - even stuff have problem with him. He’s rude, they now keep him in pizza counter - but is all times problems. Or he not working and he leave from work when no one knows.. Or he make big pizza almost empty - he use same amount stuff for big pizza like for small one.Offten dirty shop. Incorrect prices etc.
6th November we ordered a grocery order of £61 it got cancelled due to a mistake with their delivery drivers, we were told we would have a refund in up to 2 hours so we reordered our shopping, next day no refund I phoned up customer services told 3-5 days now 5 days later still no refund, been on phone constantly to customer services, the store manager, emailed payment team twice I get the same copy and pasted email saying it takes 10-14 days which is rubbish I've never had a refund take longer then 5 days, spoke to my bank who confirmed they've never received a refund, now I've asked a few times recently to speak to the store manager again and they're refusing to put me through to him.
Korc The Artist
Good parking and a wider than normal selection of world foods. Toilets are nice and clean
A Unknown
Absolutely rubbish not the fact that the staff are rude I went to ask for help and she even didn’t know what to do strugged her shoulders like I’m sorry and service is 0 I hate ordering online from Uber from Asda every time something’s missing no refund and worst part always give me out of date food absolutely vile how can you even stoop to this level of customer service weather online or in store rubbish I wouldn’t even give one star none if I could
Jane W
I ordered via express delivery today...driver bought wrong order out..asdas way of sorting this out was not trying to re deliver the correct order...but to issue a refund which will now take 3 to 5 working days for me to receive that refund...I have nomore cash left to reorder from anywhere else!! So now I have to try and borrow money from family!! Disgusting service!!
Tina Langley
Won't be shopping here again after I've had a lovely parking fine come through when I was shopping in the store and ive still got my receipt!
My experience this last few months is horrible, proud and haughty customers service personnel, horrible manager no human sympathy or respect, the bakery used to sell the best sandwich loaf until recently theirs is now like that of Morrisons horrible they changed the recipe and I won’t be bothering myself striving to get theirs, that sandwich bread is one of the item that kept bringing me back to Asda at Matthew’s now that they have subtly made changes to the quality I won’t be bother again. As if they care! You force customers to go to the self serving tills and order us around like your children it’s too much of you all
Loved shopping here until yesterday evening (12.03.2024 at 6:54pm). I’d finished paying for my items and walked past the customer services desk to make an exit, immediately the two blonde girls behind the counter stared at me in a very rude manner, which I found extremely wierd. My nephew then picked up a pack of football stickers he wanted near the desk so I thought I’d pay for these at the customer services desk. I greeted the lady serving there was no response, I then thanked her yet again no response with a “idgaf” attitude expression. It made me feel uncomfortable and really threw me off how people working at customer services lacks basic customer service skills. Staff training needed. #RudeStaff
Always open late . People have to wait outside in cold
Mike on the click and collect service is very efficient, waiting to hand over the shopping before I even park up.
beer choice is ok.
We avoid this supermarket now along with other Asda stores after years using Asda myself and my husband use Tesco or Aldi now. My husband pointed out to this woman with the dyed hair works on the morning in walsall on basket self scan duty that was a fault on scanning machine when he tried to scan food from basket. This woman basically accusing my husband of been a thief
Parked here to go shopping into Walsall. Easy to park and free.
Bought Lemon and fruit pancakes from the bakery on 30 November 2023. Only had a small bite. The lemon flavour is overpowering. The whole bread bin smelled of lemon. I. Ate a bite and my taste buds and tongue were numb. 2 hours later I can still taste the lemon in my mouth and throat.If this is the recipe you need change it. It's absolutely rank.
Rude staff always miserable, at the self check out had the security hover over me so I told him to listen, "I make more more than your whole family put together on minimum wage my jacket cost more than your month wage". cause he thinks being a bully will get him far in life. Asda hired anyone, even a child, if they could. Don't try to disrespect when I earn more than your store manager. Useless c..t I'm the one in the black jacket Moncler
The older staff from self checkout- older, short blond hair women - is just rude. Par example - She stoped me and my husband when we paid and want leave to check items in my basket - self- check till don’t needed check. Why? Because she thought we bought too much to price what we paid ( we bought a few items with yellow stickers). And ok I can understand she want check - her job - but she should TELL something- but she just stopped my basket and started checking items, she maked a mess in my bags, items INSANE! no explanation, nothing - just started looked my items. This person many times was rude, not only for us.Second worse worker - his name D… ( older, plus size men) - even stuff have problem with him. He’s rude, they now keep him in pizza counter - but is all times problems. Or he not working and he leave from work when no one knows.. Or he make big pizza almost empty - he use same amount stuff for big pizza like for small one.Offten dirty shop. Incorrect prices etc.
Restaurantji Recommends
6th November we ordered a grocery order of £61 it got cancelled due to a mistake with their delivery drivers, we were told we would have a refund in up to 2 hours so we reordered our shopping, next day no refund I phoned up customer services told 3-5 days now 5 days later still no refund, been on phone constantly to customer services, the store manager, emailed payment team twice I get the same copy and pasted email saying it takes 10-14 days which is rubbish I've never had a refund take longer then 5 days, spoke to my bank who confirmed they've never received a refund, now I've asked a few times recently to speak to the store manager again and they're refusing to put me through to him.
Good parking and a wider than normal selection of world foods. Toilets are nice and clean
Absolutely rubbish not the fact that the staff are rude I went to ask for help and she even didn’t know what to do strugged her shoulders like I’m sorry and service is 0 I hate ordering online from Uber from Asda every time something’s missing no refund and worst part always give me out of date food absolutely vile how can you even stoop to this level of customer service weather online or in store rubbish I wouldn’t even give one star none if I could
I ordered via express delivery today...driver bought wrong order out..asdas way of sorting this out was not trying to re deliver the correct order...but to issue a refund which will now take 3 to 5 working days for me to receive that refund...I have nomore cash left to reorder from anywhere else!! So now I have to try and borrow money from family!! Disgusting service!!
Won't be shopping here again after I've had a lovely parking fine come through when I was shopping in the store and ive still got my receipt!