Disrespectful to the customer for calling and telling them it was a wrong order..but being defensive...biggest joke.
Ben Willow
Okay suppose
Lakh Singh
I am utterly disappointed with the recent experience I had at Italian Express, a pizza shop I have been a loyal customer of for the past 6 years. I hosted a gathering with friends and family and decided to place an order for food. Little did I know that this decision would lead to a series of frustrating events that left me both irritated and dissatisfied.Upon placing my order, I received a call informing me that one of the pizzas I had ordered couldn’t be fulfilled, despite having already paid for it. The only choice given to me was to either accept this incomplete order or cancel it altogether. The staff member handling my call displayed a shocking level of rudeness and disinterest.Subsequently, I was told that the delivery driver would arrive within 10 minutes. After waiting for 20 minutes without any sign of the food, I called back to inquire about the delay. The same unhelpful staff member informed me that I would just have to wait or cancel the order, which I found to be an extreme response.Upon speaking to the staff member for the second time, I realized that I was only being sent two pizzas instead of the four I had ordered. When I tried to address this mistake, the staff member abruptly hung up on me. After calling back, he proceeded to shout at me, making derogatory comments about my English comprehension, and even suggesting that I visit the shop if I had a problem – all in an aggressive manner.Despite my attempts to resolve the situation, I never received the missing food. The manager, who also happens to be the new owner, eventually contacted me. He promised to send a link from Food Hub for me to claim a refund since I had not received my complete order. However, even after 24 hours, I am yet to receive this link. As a result, I am now forced to initiate a refund request through my bank.It’s disheartening to recount such a distressing experience, especially after being a loyal customer for so long. I hope my feedback will prompt Italian Express to address the glaring issues with their service and customer support. This ordeal has left me deeply unsatisfied and inconvenienced, and I hope no other customer has to endure such a disappointing encounter.
Alexandra Tudosã
Good atmosphere in the shop, customer service and decent delivery time , pizza and burgers are great.
Jason Whittle
This place is horrendous. Filthy. Mouldy fridges. Thankfully I didn't eat here but my companion did. He was just about OK the next day.
Pauline RocheNews
Had the funghi pasta dish - on menu said fusilli but pasta served was penne; aside from that, food was tasty and hot, and service was fine; atmosphere was lacking but it was a takeaway so wasn't a problem; I would get food from here again
Erine warren
No respect for customers called up to tell them is was the wrong order.. but was getting defensive... biggest joke.
Meg Pixie
Best thin crust stone baked pizza in Wolverhampton! Hands down!! Amazing deals too!!
Priya
pizza was awful.. looked awful too,,a pizza from asda that costs £1 looks and tastes better
We have eaten from restaurant for the past 5 years and it is always delicious. The pizza is thin and stone baked and the toppings are always abundant. I could not recommend this place enough.
Amceg Gkvj
I ordered pizza and chips but only ate the chips. The next evening when I went to eat the pizza it had a piece of mold on it already! Fuzzy, grey, clearly mold. What a waste, I called and said there was a mold on it, offered to send a video and all he kept saying was that it was impossible for it to mold and next time I order just say they forgot a pizza or something. Ridiculous, I used to come here often, never again. I’m more disappointed in reaction I got rather then the fact there was mold. Terrible customer service. Wasted my money, wasted the food….. tried adding the video but it only allows photos
Ethan Brennan
What an absolute joke!! Ordered food last night through just eat! Never received it, rang them twice when the food was late but no answer!Just spoke to them on the phone and they were so rude and unhelpful, said they rang me but I have no phone calls on my log, they waited outside apparently but I was looking out the window and nothing!! Disgraceful!!!
Kirean Hussain
Would not recommend this place hardly any topping on the meat feast pizzas and very poor quality ingredients! This is just as bad as kebab rush don’t waste your money on either one!!!!
Emma JamesyBoo Tatton
can you please explain to me why you delivered me two FROZEN cheese cakes and when iv rang I get nothing but rudness!! I am contacting wolverhampton civic centre. the cakes need 8 hours to defrost and your a fast food delivery if I wanted my cake in 8 hours I would have gone to Iceland!!!!
Disrespectful to the customer for calling and telling them it was a wrong order..but being defensive...biggest joke.
Okay suppose
I am utterly disappointed with the recent experience I had at Italian Express, a pizza shop I have been a loyal customer of for the past 6 years. I hosted a gathering with friends and family and decided to place an order for food. Little did I know that this decision would lead to a series of frustrating events that left me both irritated and dissatisfied.Upon placing my order, I received a call informing me that one of the pizzas I had ordered couldn’t be fulfilled, despite having already paid for it. The only choice given to me was to either accept this incomplete order or cancel it altogether. The staff member handling my call displayed a shocking level of rudeness and disinterest.Subsequently, I was told that the delivery driver would arrive within 10 minutes. After waiting for 20 minutes without any sign of the food, I called back to inquire about the delay. The same unhelpful staff member informed me that I would just have to wait or cancel the order, which I found to be an extreme response.Upon speaking to the staff member for the second time, I realized that I was only being sent two pizzas instead of the four I had ordered. When I tried to address this mistake, the staff member abruptly hung up on me. After calling back, he proceeded to shout at me, making derogatory comments about my English comprehension, and even suggesting that I visit the shop if I had a problem – all in an aggressive manner.Despite my attempts to resolve the situation, I never received the missing food. The manager, who also happens to be the new owner, eventually contacted me. He promised to send a link from Food Hub for me to claim a refund since I had not received my complete order. However, even after 24 hours, I am yet to receive this link. As a result, I am now forced to initiate a refund request through my bank.It’s disheartening to recount such a distressing experience, especially after being a loyal customer for so long. I hope my feedback will prompt Italian Express to address the glaring issues with their service and customer support. This ordeal has left me deeply unsatisfied and inconvenienced, and I hope no other customer has to endure such a disappointing encounter.
Good atmosphere in the shop, customer service and decent delivery time , pizza and burgers are great.
This place is horrendous. Filthy. Mouldy fridges. Thankfully I didn't eat here but my companion did. He was just about OK the next day.
Had the funghi pasta dish - on menu said fusilli but pasta served was penne; aside from that, food was tasty and hot, and service was fine; atmosphere was lacking but it was a takeaway so wasn't a problem; I would get food from here again
No respect for customers called up to tell them is was the wrong order.. but was getting defensive... biggest joke.
Best thin crust stone baked pizza in Wolverhampton! Hands down!! Amazing deals too!!
pizza was awful.. looked awful too,,a pizza from asda that costs £1 looks and tastes better
Great pizza and 2-4-1!
Restaurantji Recommends
We have eaten from restaurant for the past 5 years and it is always delicious. The pizza is thin and stone baked and the toppings are always abundant. I could not recommend this place enough.
I ordered pizza and chips but only ate the chips. The next evening when I went to eat the pizza it had a piece of mold on it already! Fuzzy, grey, clearly mold. What a waste, I called and said there was a mold on it, offered to send a video and all he kept saying was that it was impossible for it to mold and next time I order just say they forgot a pizza or something. Ridiculous, I used to come here often, never again. I’m more disappointed in reaction I got rather then the fact there was mold. Terrible customer service. Wasted my money, wasted the food….. tried adding the video but it only allows photos
What an absolute joke!! Ordered food last night through just eat! Never received it, rang them twice when the food was late but no answer!Just spoke to them on the phone and they were so rude and unhelpful, said they rang me but I have no phone calls on my log, they waited outside apparently but I was looking out the window and nothing!! Disgraceful!!!
Would not recommend this place hardly any topping on the meat feast pizzas and very poor quality ingredients! This is just as bad as kebab rush don’t waste your money on either one!!!!
can you please explain to me why you delivered me two FROZEN cheese cakes and when iv rang I get nothing but rudness!! I am contacting wolverhampton civic centre. the cakes need 8 hours to defrost and your a fast food delivery if I wanted my cake in 8 hours I would have gone to Iceland!!!!