Cannot fault. Had the buffet, nice and warm and plenty of
Amanda Yates
Super friendly, happy staff and the new addition of a goats cheese and balsamic glaze pizza on the buffet was amazing!Kid-friendliness: Clearly love having kids in, they are well prepared and had my daughter smiling and laughing throughout!Wheelchair accessibility: Fully accessible for wheelchair users and disabled parking spots right outside
Journey37910103314
Very poor service and everything seemed dirty! We were on our way back from family in Yorkshire and stopped for tea. Manager not very welcoming. Staff stood in groups chatting most of our visit. Everything done on the app, which was fairly straightforward but shame you can’t view specifics of your order. Also you’re asked for a tip - before anyone does anything. In our case, staff were disinterested so definitely wasn’t worthy of one. One young girl however, did all the running around whilst her colleagues appeared to do nothing. Bowls were dirty, took ages to find clean one. Glasses dirty. Water from machine cloudy. Cutlery dirty. Toilets dirty. The actual pizza was fine so with a bit of cleaning and some service, it could be ok. Won’t be racing back to any Pizza Hut now…
Richard Thomas
It's a pizza hut. This one in castleford, near xscape. Nothing wrong with it and service was good for a Monday night. If your visiting xscape and want pizza you may as well go to pizza express. But if you want pizza hut it's a short drive.
Edward Swindells
Service was good ?. But food was not nice. Heated up in microwave so came out baking hot soon cold.Subsequently was tough and tastless..
Richard Vaughan
Pizza was great, although we added the extra cheese, which our waitress suggested, glad I did because there wasn't that much on it. The salad was great. Only had soft drinks, although not all the flavours were working.The only reason I marked this place down was because it only accepted cards. No cash, which I think is very poor, and quite frankly is unacceptable. This is the reason I will not use them again.
Peter Hall
Food was excellent, but had to scan a QR code to get the website, where I then placed my order. Everything fine, except on payment I was then asked if I wanted to tip the person taking the order? Wait, I took the order!!! Apart from being taken to the table, the staff did nothing other than ask if everything was ok. At no point did anyone tell us about the salad bar or where the drinks were dispensed.
Danil Beekman-Utley
Took my son for the buffet which was a little expensive but we had unlimited food which changed quite often based on what the chef is doing. Only downside is the ice cream section which was quite dirty and had limited sauces. Chinese buffet has much better options.Parking: Fills up quite quick but there is always space at B&Q for you to walk overKid-friendliness: Crayons and a activity sheet is always a winner
sarah Gaunt
Total rip off. Wanted to use my blue light card, but was told it would be cheaper getting a deal. Was told it would be 75.00 got to the till to pay and it had shot up to just short of 90.00.. a different server that had said the 1st total was no where to be seen, te server wanting to charge the new amount stood repeating.. youve had the food you have to pay for it. I asked for the manager who tried arguing the toss, the original server then appeared and stated she had forgotten to put something on the original bill so it was now more. So then 2 servers and the manager tried saying I had to pay the new amount, because the original server had forgotten to put the full order on the bill at the time of the order being made. Needless to say I paid the original price and they didn't get to pocket whatever it was they'd supposedly forgotten to charge us for..The Food was ok ish, no cheese in the stuffed crusts, the salad bar was half empty and the condiments looked ancient..Verdict...= TOTAL RIP OFF
Michael
Salad was the main issue. New stuff was just put on top of the old that had turned black for the lettuce or soft and mushy like the tomatoes. Is it not common sense to replace the food with the new container and put the older food on top, removing anything that looks off? Makes you wonder what other short cuts are taken.
Great place, their service (Young girl) was fantastic. It's best to go when the buffet is on.
Catherine Ross
Never been to pizza hut before and it was a lovely change, good variety of pizza available including side salad and
Karen Elsayad
One of our pizzas was ok. The other was just a soggy mess that all the topping fell off. After complaining was told it's because the base is thin. Ironically the good pizza was a thin and crispy and was fine so the justification for the sloppy mess didn't make sense.Staff were helpful enough and didn't charge us for the rubbish pizza but for £20 we expect the pizza to be decent and edible as a slice.Toilets were not nice either.Not a great experience.
Daniel Sanderson
We just ordered the all you can eat Buffet. It's basic pizza dough with basic toppings, but lots of it. Both thin crust and deep pan offered, but it depends what is out of the oven when you go up to get some. The salad bar is a nice touch, it also offers a good selection of sauces for the pizza crusts.The place is Cashless, and despite there being 3 or 4 waitresses working, we were told we had to order everything online through a QR Code. Took me quite a while to connect and sign up, was very frustrating when it would have been so much easier to just give our order to a server!
Ryan K
Really wish I could rate this place higher but it’s so hit and miss! Sometimes good, but alot bad especially with collection orders (either myself or Uber eat) it’s like they don’t care with outside orders so anything goes, very little cheese added to pizzas even when you pay extra for the mixed cheese, visually look comparable to those £1.99 Chicago town deep pizza. My partner used to be manager here a long while back and she said it’s gone down hill - we have visited for buffet and enjoyed that so you are capable of making edible pizzas, just never do for collection orders?
Cannot fault. Had the buffet, nice and warm and plenty of
Super friendly, happy staff and the new addition of a goats cheese and balsamic glaze pizza on the buffet was amazing!Kid-friendliness: Clearly love having kids in, they are well prepared and had my daughter smiling and laughing throughout!Wheelchair accessibility: Fully accessible for wheelchair users and disabled parking spots right outside
Very poor service and everything seemed dirty! We were on our way back from family in Yorkshire and stopped for tea. Manager not very welcoming. Staff stood in groups chatting most of our visit. Everything done on the app, which was fairly straightforward but shame you can’t view specifics of your order. Also you’re asked for a tip - before anyone does anything. In our case, staff were disinterested so definitely wasn’t worthy of one. One young girl however, did all the running around whilst her colleagues appeared to do nothing. Bowls were dirty, took ages to find clean one. Glasses dirty. Water from machine cloudy. Cutlery dirty. Toilets dirty. The actual pizza was fine so with a bit of cleaning and some service, it could be ok. Won’t be racing back to any Pizza Hut now…
It's a pizza hut. This one in castleford, near xscape. Nothing wrong with it and service was good for a Monday night. If your visiting xscape and want pizza you may as well go to pizza express. But if you want pizza hut it's a short drive.
Service was good ?. But food was not nice. Heated up in microwave so came out baking hot soon cold.Subsequently was tough and tastless..
Pizza was great, although we added the extra cheese, which our waitress suggested, glad I did because there wasn't that much on it. The salad was great. Only had soft drinks, although not all the flavours were working.The only reason I marked this place down was because it only accepted cards. No cash, which I think is very poor, and quite frankly is unacceptable. This is the reason I will not use them again.
Food was excellent, but had to scan a QR code to get the website, where I then placed my order. Everything fine, except on payment I was then asked if I wanted to tip the person taking the order? Wait, I took the order!!! Apart from being taken to the table, the staff did nothing other than ask if everything was ok. At no point did anyone tell us about the salad bar or where the drinks were dispensed.
Took my son for the buffet which was a little expensive but we had unlimited food which changed quite often based on what the chef is doing. Only downside is the ice cream section which was quite dirty and had limited sauces. Chinese buffet has much better options.Parking: Fills up quite quick but there is always space at B&Q for you to walk overKid-friendliness: Crayons and a activity sheet is always a winner
Total rip off. Wanted to use my blue light card, but was told it would be cheaper getting a deal. Was told it would be 75.00 got to the till to pay and it had shot up to just short of 90.00.. a different server that had said the 1st total was no where to be seen, te server wanting to charge the new amount stood repeating.. youve had the food you have to pay for it. I asked for the manager who tried arguing the toss, the original server then appeared and stated she had forgotten to put something on the original bill so it was now more. So then 2 servers and the manager tried saying I had to pay the new amount, because the original server had forgotten to put the full order on the bill at the time of the order being made. Needless to say I paid the original price and they didn't get to pocket whatever it was they'd supposedly forgotten to charge us for..The Food was ok ish, no cheese in the stuffed crusts, the salad bar was half empty and the condiments looked ancient..Verdict...= TOTAL RIP OFF
Salad was the main issue. New stuff was just put on top of the old that had turned black for the lettuce or soft and mushy like the tomatoes. Is it not common sense to replace the food with the new container and put the older food on top, removing anything that looks off? Makes you wonder what other short cuts are taken.
Restaurantji Recommends
Great place, their service (Young girl) was fantastic. It's best to go when the buffet is on.
Never been to pizza hut before and it was a lovely change, good variety of pizza available including side salad and
One of our pizzas was ok. The other was just a soggy mess that all the topping fell off. After complaining was told it's because the base is thin. Ironically the good pizza was a thin and crispy and was fine so the justification for the sloppy mess didn't make sense.Staff were helpful enough and didn't charge us for the rubbish pizza but for £20 we expect the pizza to be decent and edible as a slice.Toilets were not nice either.Not a great experience.
We just ordered the all you can eat Buffet. It's basic pizza dough with basic toppings, but lots of it. Both thin crust and deep pan offered, but it depends what is out of the oven when you go up to get some. The salad bar is a nice touch, it also offers a good selection of sauces for the pizza crusts.The place is Cashless, and despite there being 3 or 4 waitresses working, we were told we had to order everything online through a QR Code. Took me quite a while to connect and sign up, was very frustrating when it would have been so much easier to just give our order to a server!
Really wish I could rate this place higher but it’s so hit and miss! Sometimes good, but alot bad especially with collection orders (either myself or Uber eat) it’s like they don’t care with outside orders so anything goes, very little cheese added to pizzas even when you pay extra for the mixed cheese, visually look comparable to those £1.99 Chicago town deep pizza. My partner used to be manager here a long while back and she said it’s gone down hill - we have visited for buffet and enjoyed that so you are capable of making edible pizzas, just never do for collection orders?