I didn’t go in this place but witnessed disgusting behaviour from the staff throwing food at each other and some literally came flying out of the shop !!! No wonder reviews are bad !!!!
Peter Yeo
We arrived at Pollo Chicken Place at Xscape at 12:05pm, hoping to buy some chicken for lunch. Although the website said the restaurant opened at 11:30am, and it was well past this time, there were people inside who refused to open the restaurant. We waited for 5 minutes, and even though they saw us, they made no effort to serve us. We eventually gave up and went to 5 Guys instead. I would give Pollo Chicken Place one star, but zero if I could!
Debbie Clarke
*** AVOID THIS RESTAURANT ***I will never eat here again. The food is awful.The chicken was dry, only slightly warm, stodgy and just didn't taste nice.One of the staff members was shouting at the chef in front of us, then was on her phone when we left ?Don't waste your money !!
Sam Angell
Another food place in Xscape that will be out of business before too long. What an absolute joke of an "establishment". Whilst looking to order on the self service I noticed there was no chicken tenders on the menu. As I approached the counter, I was met with a very unprofessional and quite rude response from one staff member telling me to just use the self service. I then asked why I couldn't see any chicken on the menu for this chicken shop. But this chicken shop had apparently run out of chicken?!? How that happens is beyond me but hey ho. Anyways in a rush I ordered a burger and was hands down the worst chicken burger I have ever come across. The brioche bun it came in was burnt yet cold, the slice of cheese on top was freezing and the burger was luke warm. The fries that came with were drenched in dirty oil. And the whole place was littered with food and rubbish and then just moved into one place by the staff rather than in the bin? Oh and the whole place looks like a prison.One of the worst food experiences in my life and I have eaten caterpillars!
Kathryn Vine
Absolutely disgusting all the food went in the bin over £30 spent.Chicken wings so overcooked they were hard and inedible. Chicken peices overcooked, dry and hard grose.Burger was soggy tasteless Chicken dry and lettuce black. No dip came either.Fries not fries chips and even they were awful. AVOID
Nichola Birch
Awful!! Don't waste your money spent over £35 and all went in the bin ? chicken parmo no breadcrumbs on, was a slimy chicken breast with cheese on, lumpy gravy pot, cold chips. Will never order from this place again absolutely shocking!!!!
milosz makowski
Chicken was like concrete,guy on a kitchen he’s cutting vegetables without gloves. Every single table was scruffy
Ryan K
Tried this place for first time yesterday! And was impressed at the speed, I’m not sure if they see the order as you’re placing it so start cooking who knows but from sitting down to food being served was 2-3 minutes.Think everyone I watched struggled a little with the ordering system as there’s no person to greet you and explain just a large tablet that you order from and sit down - they then come out with food and say your name again I was worried having not given a table number as there is none. Drinks wise it doesn’t say to get yourself out of the fridge and isn’t fetched with the meal, just small niggles but think everyone was abit confused to begin with but having been once I would return and know what I was to do.
Matthew Smyth
Staff really rude and argumentative, they dropped my food on the floor then was going to serve it to me until I caught them. Donner meat was burnt and rock hard. Absolutely no in the shop and still got my order wrong. Then refused to refund the full price for the food we never ate. The whole experience was disappointing and disgusting. New staff and new chef needed ASAP.
Amanda Jackson
Absolutely awful … staff very rude … food hard and not edible… definitely will not be going back also got our order wrong… the place needs closing down.
Food is undercooked. I ended up with food poisoning from here! How I wish I had looked at the reviews before eating here
alexandra oprisa
Staff very rude , iw asked for a list of the calories for the salats , every restaurant and fast food should have a list with each product calories. Kelly the manager, I'm not even sure if this is her name , been very mean when answering about the calories list , maybe she was bothered that I also asked her why she changed the bin with the same gloves now she is cooking.also dear Kelly , you should wear a hair net when you work in a kitchen ?
Paul Martin
£4 for 3 chicken selects is a joke, they are the size if a chicken nuggets, 1 screen is broken so the wait is even longer, no customer interaction
Danny Halliday
Ate here today for the first time and was so disappointing especially with it being so high priced. The meat in the wrap was so dry and as tough as the sole of my shoe. I informed the lady behind the counter it was that bad And I’m not normally one to complain. She offered to make me another but I didn’t want another, I thought she may have offered me a refund but didn’t so I just binned it all and left disappointed and went to McDonald’s
Ninh Ly
YOU HAVE TO EAT HERE!!! Seriously, it's the nicest Chicken Schawarma I've ever had .. .and their doner kebab is even better! And they serve MASSIVE portions too, not these weedy ones that you get at other food outlets. You'll never leave this place hungry and the staff here are fantastic. If you're in Xscape Retail Centre, make sure you visit this place at least once in your life ... you won't regret it. :)
I didn’t go in this place but witnessed disgusting behaviour from the staff throwing food at each other and some literally came flying out of the shop !!! No wonder reviews are bad !!!!
We arrived at Pollo Chicken Place at Xscape at 12:05pm, hoping to buy some chicken for lunch. Although the website said the restaurant opened at 11:30am, and it was well past this time, there were people inside who refused to open the restaurant. We waited for 5 minutes, and even though they saw us, they made no effort to serve us. We eventually gave up and went to 5 Guys instead. I would give Pollo Chicken Place one star, but zero if I could!
*** AVOID THIS RESTAURANT ***I will never eat here again. The food is awful.The chicken was dry, only slightly warm, stodgy and just didn't taste nice.One of the staff members was shouting at the chef in front of us, then was on her phone when we left ?Don't waste your money !!
Another food place in Xscape that will be out of business before too long. What an absolute joke of an "establishment". Whilst looking to order on the self service I noticed there was no chicken tenders on the menu. As I approached the counter, I was met with a very unprofessional and quite rude response from one staff member telling me to just use the self service. I then asked why I couldn't see any chicken on the menu for this chicken shop. But this chicken shop had apparently run out of chicken?!? How that happens is beyond me but hey ho. Anyways in a rush I ordered a burger and was hands down the worst chicken burger I have ever come across. The brioche bun it came in was burnt yet cold, the slice of cheese on top was freezing and the burger was luke warm. The fries that came with were drenched in dirty oil. And the whole place was littered with food and rubbish and then just moved into one place by the staff rather than in the bin? Oh and the whole place looks like a prison.One of the worst food experiences in my life and I have eaten caterpillars!
Absolutely disgusting all the food went in the bin over £30 spent.Chicken wings so overcooked they were hard and inedible. Chicken peices overcooked, dry and hard grose.Burger was soggy tasteless Chicken dry and lettuce black. No dip came either.Fries not fries chips and even they were awful. AVOID
Awful!! Don't waste your money spent over £35 and all went in the bin ? chicken parmo no breadcrumbs on, was a slimy chicken breast with cheese on, lumpy gravy pot, cold chips. Will never order from this place again absolutely shocking!!!!
Chicken was like concrete,guy on a kitchen he’s cutting vegetables without gloves. Every single table was scruffy
Tried this place for first time yesterday! And was impressed at the speed, I’m not sure if they see the order as you’re placing it so start cooking who knows but from sitting down to food being served was 2-3 minutes.Think everyone I watched struggled a little with the ordering system as there’s no person to greet you and explain just a large tablet that you order from and sit down - they then come out with food and say your name again I was worried having not given a table number as there is none. Drinks wise it doesn’t say to get yourself out of the fridge and isn’t fetched with the meal, just small niggles but think everyone was abit confused to begin with but having been once I would return and know what I was to do.
Staff really rude and argumentative, they dropped my food on the floor then was going to serve it to me until I caught them. Donner meat was burnt and rock hard. Absolutely no in the shop and still got my order wrong. Then refused to refund the full price for the food we never ate. The whole experience was disappointing and disgusting. New staff and new chef needed ASAP.
Absolutely awful … staff very rude … food hard and not edible… definitely will not be going back also got our order wrong… the place needs closing down.
Restaurantji Recommends
Food is undercooked. I ended up with food poisoning from here! How I wish I had looked at the reviews before eating here
Staff very rude , iw asked for a list of the calories for the salats , every restaurant and fast food should have a list with each product calories. Kelly the manager, I'm not even sure if this is her name , been very mean when answering about the calories list , maybe she was bothered that I also asked her why she changed the bin with the same gloves now she is cooking.also dear Kelly , you should wear a hair net when you work in a kitchen ?
£4 for 3 chicken selects is a joke, they are the size if a chicken nuggets, 1 screen is broken so the wait is even longer, no customer interaction
Ate here today for the first time and was so disappointing especially with it being so high priced. The meat in the wrap was so dry and as tough as the sole of my shoe. I informed the lady behind the counter it was that bad And I’m not normally one to complain. She offered to make me another but I didn’t want another, I thought she may have offered me a refund but didn’t so I just binned it all and left disappointed and went to McDonald’s
YOU HAVE TO EAT HERE!!! Seriously, it's the nicest Chicken Schawarma I've ever had .. .and their doner kebab is even better! And they serve MASSIVE portions too, not these weedy ones that you get at other food outlets. You'll never leave this place hungry and the staff here are fantastic. If you're in Xscape Retail Centre, make sure you visit this place at least once in your life ... you won't regret it. :)