Unfriendly which is a shame. Nice venue with decent coffee, unfortunately the staff made no effort to be pleasant. When our orders arrived there was no cutlery provided and the toast was basically warm bread. We left feeling our custom wasn’t valued, which doesn’t bode well for the business.
Hebden_Hugo
Ok, so it was busy, I get that but a warning that we'd have to wait nearly 40 mins for a sandwich and soup would have been nice. When the food did eventually arrive a simple.....'sorry for your wait' .....would have gone far, but no, nothing. Upon departure we went to the counter to pay, not much verbal communication from the counter person....a smile or 'how was your meal?'....just told us the total (£29....no offer or receipt or bill so no idea if the amount was correct) but worst of all no 'thank you'.....left feeling like I'd experienced really awful service. Very disappointing
Rowan H
The Scottish lady at the front of house was so lovely, I had just come in from the pouring rain and she made me some tea (it was very nice) and the atmosphere was really nice. The staff make the whole experience. Really recommend.
JYewdall
Absolutely excellent food (again). Warm and welcoming on an icy December day. I had a lovely ciabatta sandwich, halloumi and peppers. My wife had a falafel salad which she said was wonderful.
F9332DGclairej
Very busy Saturday afternoon visit, but the staff are always super friendly and welcoming. Michelle met us with a smile and found us a table, and all of the staff were efficient, friendly, and professional. We had some delicious food including freshly made tomato soup, houmous, sandwiches and teas, all of which were very tasty. This is a gem of a place. It beats the reception we have received in other cafes' hands down. It is consistently excellent with a warm and welcoming ambience. For me, though, it's the friendly staff that makes this the best bit of Hebden. Thank you. ?
smallart
Visited today for breakfast. We were shown to a table and order was taken quickly. We waited 20 mins for coffee. When I asked if we could have our coffee, I was told quite abruptly that we were in a queue ( got the impression that I should not have asked ) Food arrived 35 mins after ordering. Far too long a wait and no apology for wait offered.Service and staff attitude to customers is not the best .Would not return.
danni richardson
Terrible service. I was talking to a staff member when I was rudely interrupted by another staff member who basically barked at me to go sit up in the conservatory. I wasn’t shown to the table and when I asked for a coffee she asked me if that’s all I wanted – without offering me a menu. I did not feel welcomed at all. Another customer walked in and they were greeted and shown to their table, they where told where the toilets where and given menus. I expressed how I felt to one of the staff who explained that the women that told me where to sit was quite stressed and that was probably why she was rude to me.The food however was delicious, its such a shame the service was terrible – it really let me down. Will be avoiding this place in the future. Toxic environment.
Caritia Stanforth
Sadly left feeling dissatisfied due to the agonising wait for food. We ordered two sandwiches off the breakfast menu, they took over 40 minutes to arrive, we were not advised of the long wait time when we sat down or given an update during the wait. When the food arrived the server didn't apologise and instead laughed and said "finally". Just tell people before they order/sit down if there is a long wait, it would save many of the reviews below who have also mentioned this issue. The sandwich was ok, hash brown undercooked a little and very expensive for what we got.Interior was nice, selection of drinks were good, but if you want a quick bite to eat definitely best to avoid.
Tonyjordanthirsk
We liked the look of this place and popped in to ask to see the menu. A very warm unfussy welcome looked promising and we were seated in the cosy conservatory. Two warm salads and chai latte later we left very happy. My only comment to fellow readers is that this place deserves to be higher up the rankings for quality food in Hebden Bridge We look forward to our next visit
Sightsee46200560249
Visited Mooch with my 2 sons and won't be returning. We ordered 3 different meals and the difference in portion sizes and value for money was vast. Some meals are large portions, some very small. We also witnessed staff apologising to a family sat near us in the conservatory for messing their order up and serving them gluten. Then we saw 2 waitresses whispering and giggling about the complaint. I'd be interested to see if the cafe has an allergen book, probably not. This is purely a profit based cafe with a lack of customer service. They simply just don't care. Their reputation is slipping, competition is growing. We will be going elsewhere in future.
Terrible service. Left me feeling very unwelcomed and not wanting to visit again. Food was good. Shame one of the staff members let the place down. After reading other reviews I'm suprised she hasn't been dismissed. Would not recommend.
Jahred Rebecki
It is a shame the service really lets this place down. Went in for breakfast today and 3 women were chatting amongst themselves around the counter. I assumed one was a customer so waited behind them, none of them acknowledged us standing there. After a while I caught one of their eyes and asked if it would be ok to grab a table. She says ‘oh will you be wanting menus then’? in a bit of huff, as if I’d overstepped the mark asking for a table, then the woman I thought was a customer said yes we’re table service here so we’ll come to you to serve you. Again a bit like I was being told off. I said ok thanks, and as we’re walking to the table, I hear behind me ‘yeah I thought that’ as if looks had been exchanged behind my back. I guess I really offended them by asking for a table in a cafe. Sometime later another member of staff started working who seemed really friendly and we paid with her. I guess it depends who you get. Shame because the food was pretty good and it’s a nice looking cafe.
Dan Coyne
Stopped off at this cafe yesterday in Hebden Bridge for coffee. Went to the counter to order as the staff we more interested in each others plans for the week than being attentive to their customers.The lady behind the counter scoffed when I said I’d just like to order 2 coffees and thought ordering at the counter would be easier, clearly ordering at the counter is against their processes and procedures and 2 coffees ordered at the counter (when the cafe was empty) would throw everything into disarray, including the conversation about coworkers week plans.Coffees were lovely actually, but the customer service left a bitter taste, plenty of other cafes I’d rather support based off this and wouldn’t recommend.
M3939EPjulieb
Amazing Flapjack! Lovely little cast - only downside was cool/borderline unfriendly service. Don’t let it put you off the flapjack tho!
Claire Joffe
Love this little gem. Such a good place to chill with coffee and enjoy their healthy and yummy food. Best bit......the staff. Love them to bits. Michelle makes me smile every trip come rain or shine.Vegetarian options: Loads of themKid-friendliness: More than welcomeParking: Hebden is always a bit of a problem regarding parking. Mooch is no less accessible than anywhere else. Never park in the COOP unless you do a shop there; had more than 1 fine and discovered this the hard way.
Unfriendly which is a shame. Nice venue with decent coffee, unfortunately the staff made no effort to be pleasant. When our orders arrived there was no cutlery provided and the toast was basically warm bread. We left feeling our custom wasn’t valued, which doesn’t bode well for the business.
Ok, so it was busy, I get that but a warning that we'd have to wait nearly 40 mins for a sandwich and soup would have been nice. When the food did eventually arrive a simple.....'sorry for your wait' .....would have gone far, but no, nothing. Upon departure we went to the counter to pay, not much verbal communication from the counter person....a smile or 'how was your meal?'....just told us the total (£29....no offer or receipt or bill so no idea if the amount was correct) but worst of all no 'thank you'.....left feeling like I'd experienced really awful service. Very disappointing
The Scottish lady at the front of house was so lovely, I had just come in from the pouring rain and she made me some tea (it was very nice) and the atmosphere was really nice. The staff make the whole experience. Really recommend.
Absolutely excellent food (again). Warm and welcoming on an icy December day. I had a lovely ciabatta sandwich, halloumi and peppers. My wife had a falafel salad which she said was wonderful.
Very busy Saturday afternoon visit, but the staff are always super friendly and welcoming. Michelle met us with a smile and found us a table, and all of the staff were efficient, friendly, and professional. We had some delicious food including freshly made tomato soup, houmous, sandwiches and teas, all of which were very tasty. This is a gem of a place. It beats the reception we have received in other cafes' hands down. It is consistently excellent with a warm and welcoming ambience. For me, though, it's the friendly staff that makes this the best bit of Hebden. Thank you. ?
Visited today for breakfast. We were shown to a table and order was taken quickly. We waited 20 mins for coffee. When I asked if we could have our coffee, I was told quite abruptly that we were in a queue ( got the impression that I should not have asked ) Food arrived 35 mins after ordering. Far too long a wait and no apology for wait offered.Service and staff attitude to customers is not the best .Would not return.
Terrible service. I was talking to a staff member when I was rudely interrupted by another staff member who basically barked at me to go sit up in the conservatory. I wasn’t shown to the table and when I asked for a coffee she asked me if that’s all I wanted – without offering me a menu. I did not feel welcomed at all. Another customer walked in and they were greeted and shown to their table, they where told where the toilets where and given menus. I expressed how I felt to one of the staff who explained that the women that told me where to sit was quite stressed and that was probably why she was rude to me.The food however was delicious, its such a shame the service was terrible – it really let me down. Will be avoiding this place in the future. Toxic environment.
Sadly left feeling dissatisfied due to the agonising wait for food. We ordered two sandwiches off the breakfast menu, they took over 40 minutes to arrive, we were not advised of the long wait time when we sat down or given an update during the wait. When the food arrived the server didn't apologise and instead laughed and said "finally". Just tell people before they order/sit down if there is a long wait, it would save many of the reviews below who have also mentioned this issue. The sandwich was ok, hash brown undercooked a little and very expensive for what we got.Interior was nice, selection of drinks were good, but if you want a quick bite to eat definitely best to avoid.
We liked the look of this place and popped in to ask to see the menu. A very warm unfussy welcome looked promising and we were seated in the cosy conservatory. Two warm salads and chai latte later we left very happy. My only comment to fellow readers is that this place deserves to be higher up the rankings for quality food in Hebden Bridge We look forward to our next visit
Visited Mooch with my 2 sons and won't be returning. We ordered 3 different meals and the difference in portion sizes and value for money was vast. Some meals are large portions, some very small. We also witnessed staff apologising to a family sat near us in the conservatory for messing their order up and serving them gluten. Then we saw 2 waitresses whispering and giggling about the complaint. I'd be interested to see if the cafe has an allergen book, probably not. This is purely a profit based cafe with a lack of customer service. They simply just don't care. Their reputation is slipping, competition is growing. We will be going elsewhere in future.
Restaurantji Recommends
Terrible service. Left me feeling very unwelcomed and not wanting to visit again. Food was good. Shame one of the staff members let the place down. After reading other reviews I'm suprised she hasn't been dismissed. Would not recommend.
It is a shame the service really lets this place down. Went in for breakfast today and 3 women were chatting amongst themselves around the counter. I assumed one was a customer so waited behind them, none of them acknowledged us standing there. After a while I caught one of their eyes and asked if it would be ok to grab a table. She says ‘oh will you be wanting menus then’? in a bit of huff, as if I’d overstepped the mark asking for a table, then the woman I thought was a customer said yes we’re table service here so we’ll come to you to serve you. Again a bit like I was being told off. I said ok thanks, and as we’re walking to the table, I hear behind me ‘yeah I thought that’ as if looks had been exchanged behind my back. I guess I really offended them by asking for a table in a cafe. Sometime later another member of staff started working who seemed really friendly and we paid with her. I guess it depends who you get. Shame because the food was pretty good and it’s a nice looking cafe.
Stopped off at this cafe yesterday in Hebden Bridge for coffee. Went to the counter to order as the staff we more interested in each others plans for the week than being attentive to their customers.The lady behind the counter scoffed when I said I’d just like to order 2 coffees and thought ordering at the counter would be easier, clearly ordering at the counter is against their processes and procedures and 2 coffees ordered at the counter (when the cafe was empty) would throw everything into disarray, including the conversation about coworkers week plans.Coffees were lovely actually, but the customer service left a bitter taste, plenty of other cafes I’d rather support based off this and wouldn’t recommend.
Amazing Flapjack! Lovely little cast - only downside was cool/borderline unfriendly service. Don’t let it put you off the flapjack tho!
Love this little gem. Such a good place to chill with coffee and enjoy their healthy and yummy food. Best bit......the staff. Love them to bits. Michelle makes me smile every trip come rain or shine.Vegetarian options: Loads of themKid-friendliness: More than welcomeParking: Hebden is always a bit of a problem regarding parking. Mooch is no less accessible than anywhere else. Never park in the COOP unless you do a shop there; had more than 1 fine and discovered this the hard way.