Ordered pizzas for 7pm delivery for a family gathering. Ordered via the app and the latest update at 18:56 said that the pizzas were ready for delivery. Come 19:20 there was no sign of the pizzas and no change of status on the app. So i called the store and spoke to a very unhelpful man who used every excuse in the book, including:- driver stuck in traffic (at 7pm on a Saturday night)- system has taken too many ordersBasically told us to be patient. I asked to speak to the manager, only to be told that the person i was speaking to was actually the manager. Explains a lot really. At this point they hung up the phone.Another 20 mins (pizzas 45 mins late by now) past and still no pizzas. We called again and my wife called the store this time and spoke to the same person. This time they said that they would track the driver to see where he was and he knew that our order was on the way. At this point he hadn't asked my wife for her name, address,order number etc so couldn't have known what order he was talking about. He had no answer when this was put to him and was clearly just trying to pacify us. When asked about a refund, he said that refunds are not part of their policy, which im pretty sure is against the law.Around 15 minutes after the second call the pizzas did arrive. To our surprise they were fairly hot and tasty, therefore had clearly not been out for delivery for as long as stated by the app and the manager. They must have just been running behind with orders...if they had just explained this we would have been much more understanding. A little honesty goes a long way.This is our second order since the branch reopenes under a new franchisee, but unfortunately our second problem. First order a month ago was cold upon delivery. I shall be contacting Papa Johns head office to provide my feedback as unfortunatly complaining to the branch manager will fall on deaf ears.
Ben Griffiths
Fantastic, best pizza in Worcester and always very friendly staff!
matt hall
Paid for stuffed crust but it was not. The tots were pretty bland too. Had high hopes that they'd improved since reopening but I'm always disappointed when I order from Papa John's these
manmeet singh
The taste of the pizza is amazing and specially the customer service by the manager Gurpreet singh dealing with each and every quesries in the store. All the ingredients are fresh and delivered to our house on time….must recommended ?
Abin Mathew
Recently had a large pizza from Pappa Johns. Not at all satisfied with the pizza. The quantity of the toppings was minimal. Not at all worth for the money spent here.
Tomos Samuel
Good pizza but they didn't give me normal garlic dip just the special dip which isn't what they usually give but other than that good
Bediako Nyasa
Amazing shop right here in the center of Worcester! I think I eat papa John’s almost everyday the food is amazing and Guri always cooks my food to perfection!
Manu Thomas
Ordered large Mexican pizza, toppings was very less and not filled enough compared to the neighboring pizza shops and it’s a worst ever food experience. Not worth for the money spent and never gonna recommend
Hari Kanhangad
I orderd veg and mexican large size pizzas unfortunatley get very low toppings , base very hard waste our money.
Joseph Capelli
The place has improved since reopening and I've yet to be disappointed by the customer service or my orders. Great place to get an affordable and tasty pizza for collection if you live in St Johns. Still my favourite pizza place out of all the big chains in Worcester!
Absolutely awesome pizzas. I was apprehensive after seeing some bad reviews, but the crust was crispy, the pizza was well cooked with ample toppings and the BBQ base was awesome! Also very easy to swap toppings and base at no extra cost! Will definitely purchase again!
Gareth Davies
I used to order regularly via there app for collection and delivery.I have not moved and suddenly I was outside of there delivery area and when trying to order for collection had notifications that collection was unavailable.
Sebastian Micu
Happy you back. Tuna pizza is the best in town just add olives, union, sweet corn.
Ravinder kaur
Very delicious food and the staff was friendly. I definitely recommend to visit this pizza shop for tasty food.
Gurbaz Singh
I ordered a delivery I got my pizza on time and pizza was delicious well done management is very good they were very polite and cooperative thanks me giving good serviceVegetarian options: TastyKid-friendliness: Helping people
Ordered pizzas for 7pm delivery for a family gathering. Ordered via the app and the latest update at 18:56 said that the pizzas were ready for delivery. Come 19:20 there was no sign of the pizzas and no change of status on the app. So i called the store and spoke to a very unhelpful man who used every excuse in the book, including:- driver stuck in traffic (at 7pm on a Saturday night)- system has taken too many ordersBasically told us to be patient. I asked to speak to the manager, only to be told that the person i was speaking to was actually the manager. Explains a lot really. At this point they hung up the phone.Another 20 mins (pizzas 45 mins late by now) past and still no pizzas. We called again and my wife called the store this time and spoke to the same person. This time they said that they would track the driver to see where he was and he knew that our order was on the way. At this point he hadn't asked my wife for her name, address,order number etc so couldn't have known what order he was talking about. He had no answer when this was put to him and was clearly just trying to pacify us. When asked about a refund, he said that refunds are not part of their policy, which im pretty sure is against the law.Around 15 minutes after the second call the pizzas did arrive. To our surprise they were fairly hot and tasty, therefore had clearly not been out for delivery for as long as stated by the app and the manager. They must have just been running behind with orders...if they had just explained this we would have been much more understanding. A little honesty goes a long way.This is our second order since the branch reopenes under a new franchisee, but unfortunately our second problem. First order a month ago was cold upon delivery. I shall be contacting Papa Johns head office to provide my feedback as unfortunatly complaining to the branch manager will fall on deaf ears.
Fantastic, best pizza in Worcester and always very friendly staff!
Paid for stuffed crust but it was not. The tots were pretty bland too. Had high hopes that they'd improved since reopening but I'm always disappointed when I order from Papa John's these
The taste of the pizza is amazing and specially the customer service by the manager Gurpreet singh dealing with each and every quesries in the store. All the ingredients are fresh and delivered to our house on time….must recommended ?
Recently had a large pizza from Pappa Johns. Not at all satisfied with the pizza. The quantity of the toppings was minimal. Not at all worth for the money spent here.
Good pizza but they didn't give me normal garlic dip just the special dip which isn't what they usually give but other than that good
Amazing shop right here in the center of Worcester! I think I eat papa John’s almost everyday the food is amazing and Guri always cooks my food to perfection!
Ordered large Mexican pizza, toppings was very less and not filled enough compared to the neighboring pizza shops and it’s a worst ever food experience. Not worth for the money spent and never gonna recommend
I orderd veg and mexican large size pizzas unfortunatley get very low toppings , base very hard waste our money.
The place has improved since reopening and I've yet to be disappointed by the customer service or my orders. Great place to get an affordable and tasty pizza for collection if you live in St Johns. Still my favourite pizza place out of all the big chains in Worcester!
Restaurantji Recommends
Absolutely awesome pizzas. I was apprehensive after seeing some bad reviews, but the crust was crispy, the pizza was well cooked with ample toppings and the BBQ base was awesome! Also very easy to swap toppings and base at no extra cost! Will definitely purchase again!
I used to order regularly via there app for collection and delivery.I have not moved and suddenly I was outside of there delivery area and when trying to order for collection had notifications that collection was unavailable.
Happy you back. Tuna pizza is the best in town just add olives, union, sweet corn.
Very delicious food and the staff was friendly. I definitely recommend to visit this pizza shop for tasty food.
I ordered a delivery I got my pizza on time and pizza was delicious well done management is very good they were very polite and cooperative thanks me giving good serviceVegetarian options: TastyKid-friendliness: Helping people