I always loved zizzi but it's gone a bit downhill of late. Staff are nice, clearly work hard, and friendly but get basics of customer service in a resteraunt wrong quite a bit last couple of times I've been so I think management is a bit off probably. Disability access is OK but table spacing is too tight.
Caroline Anderson
Food was very greasy, and didn't look particularly appealing.Drinks had wilting, and brown leaved mint.
Andy C
We booked Zizzi for a party of 16 and everyone had a superb evening. Excellent food and excellent service throughout. The food was served at the same time, no long waits (even though it was very busy) and the staff were so friendly and nothing was too much trouble. We will certainly be returning on our regular visits to Worcester.
Tracey Corbett
Really disappointed after visiting pre Christmas..lunch with friends. We were in a small, dark side room with no ambience at all. It was difficult to get attention of staff too. They were very busy, with a couple of large tables plus others and walk ins. I had booked, but they were struggling. Why? All the big tables would have booked in advance. There's no excuseThe place really needs a spruce up, torn and dirty carpet on the staircase from reception. Scuff marks on the walls too. Food was OK.. the sticky pig pizza didn't have much meat on it at all considering the price. My Porchetta was nice. Just left feeling disappointed. Not memorable at all, except for the wrong reasons.
perpetuallypeckish
We received a friendly welcome, great service and fantastic food at Zizzi on Boxing Day. Definitely worth a visit if you're in town :)
Cara West
Our group came here to celebrate my birthday and we found the food to be amazing, the staff very attentive and all in all had a fantastic experience.My only complaint was how close the tables are, it felt a bit like you were sitting on the laps of the people on the table next to you. The till was directly behind one of the seats so when staff would use the till, they were almost on the table with us. Maybe just move the table slightly further away?The cocktails were delicious and everyone was very happy with their meals. We even got a freebie as part of their Zillionaire club, so if you visit here often and aren't a member, it's definitely worth signing up.Vegetarian options: One person in our group is a vegetarian and his dish was really nice, but he did say it was a bit of a pain having so many veggie dishes with mushrooms as (and this may come as a surprise) not all vegetarians like mushrooms! He said it would have been nice to have more dishes without mushrooms.Kid-friendliness: There was a fun activity section on the reverse of the children's menu and some crayons that actually worked! (If you're a parent, you'll know how rare this is!!)
Joanne Garbett
Service poor. We were not told until bill came that it was card only! But took cash tips! Extremely rude. Gluten free pizza bland and had vegan cheese on! Supposed to be mozzarella! Both pizzas dry. Won't be
Caroline Copson
Not a great birthday experience. Told we had only an hour and 15 mins - understandable when busy - upon ordering asked for no black pepper, risotto arrived overpowered by black pepper. No staff came to table to ask if ‘everything was OK’ so couldn’t say anything. Timeframe meant I couldn’t have asked to make again as other guests in our party wouldn’t be able to order dessert - ended up leaving and going elsewhere for dessert anyway.Zizis, please consider dining experience vs filling restaurant to over capacity. Won’t be returning. Very disappointed.
Sunshine03094751717
Normally, I often visit zizis and have a brilliant experience. However I was left disappointed after my recent visit. The food I cannot fault, we had the Christmas set menu and it was really stunning, the customer service however was diabolical. I understand how busy hospitality staff are during this period, however the attitude we received was unacceptable. After waiting 30 minutes for a table (we had booked!!), we were told by a member of staff that she “assumed we weren’t coming” because she couldn’t see us waiting behind a large group of people also waiting for a table. She told us we were a real problem, and we were made to feel uncomfortable and felt like we were being an inconvenience. After insisting to her that we were there on time, she huffed and walked off to find us a table. After more waiting, we were finally sat. After ordering our food, it was pretty much thrown at us when it arrived at the table, the waitress rushed off so quickly we didn’t even have the chance to tell her the food that had arrived was incorrect!! The problem however was resolved quickly once we had brought it to a member of staffs attention. I really hope that zizis can help out their own staff and hire more people, they are obviously under a lot of pressure as a team during this period which I can understand, however I am not happy with the attitude that came alongside this when we were just trying to enjoy our evening.
Tony Nicholls
If I wanted to sit in the kitchen I would get a job there. Atmosphere is noisy and hot. Overpriced food and drink. Would we go again? Absolutely not.
Thirty of us visited for our Christmas meal . From the initial booking to the evening the staff were fabulous. A special mention must go to Becky, who helped me with the whole process and answered many questions. The food was fabulous and great value and everyone was very happy. Drinks service and payment was efficient. The only slight criticism was that we were slightly squashed but this was efficiently solved with an extra table
Norie Stuart
Hadn't been to Zizzi before, and I was pleasantly surprised. Food and service was excellent. I struggle with my hearing and the atmosphere was busy, however the flavour of the food helped me ignore the noise.
Bethany Berry
I came in last week with some friends for a meal, we were served by Erin who was really friendly and efficient. Overall the food was good - it would have been nice to have a bit more beef in the ragu, though other than that, no complaints at all. Sunday evening was a better time to come in, not too quiet, not as busy or noisy as some lunchtimes. Thank you all!
Paul Wain
Great service and food. We had a fish dish and a chicken dish both cooked to perfection ?The staff were excellent. Very attentive nothing was too much trouble for them.I would highly recommended the place ???
katietV6282DL
Booked a table for 8 for our work Christmas meal. Arrived at 7.55pm to be told we would not be able to be sat until 8.45pm. Other people who had booked tables were waiting and had been told the same. Staff told us that the only way we would get our table is if they 'stood above people and made them eat'. We did not argue with this and although not ideal at all, we went elsewhere for a drink and came back promptly at the time asked. When we arrived we were told again they were unable to seat us. One of our team is diabetic so it was very important that they had some food very soon at this point. Luckily Pizza Express were able to seat the 8 of us and we had a lovely meal, however would have been a very different story if they had not been so accommodating! Having worked in hospitality for over 15 years I am the last person to fault the staff but they were quite rude, when a member of our party saw people leaving and asked if that was our table, the response she got was 'that is everyone's table'. Will not be coming back here in a rush, such a shame as not had a bad experience like this here before (or anywhere actually!!!). Unsure how you can be so behind with booked tables. We feel we were treated terribly and would hate for anyone else's meal, especially a Christmas one, to go this way!
I always loved zizzi but it's gone a bit downhill of late. Staff are nice, clearly work hard, and friendly but get basics of customer service in a resteraunt wrong quite a bit last couple of times I've been so I think management is a bit off probably. Disability access is OK but table spacing is too tight.
Food was very greasy, and didn't look particularly appealing.Drinks had wilting, and brown leaved mint.
We booked Zizzi for a party of 16 and everyone had a superb evening. Excellent food and excellent service throughout. The food was served at the same time, no long waits (even though it was very busy) and the staff were so friendly and nothing was too much trouble. We will certainly be returning on our regular visits to Worcester.
Really disappointed after visiting pre Christmas..lunch with friends. We were in a small, dark side room with no ambience at all. It was difficult to get attention of staff too. They were very busy, with a couple of large tables plus others and walk ins. I had booked, but they were struggling. Why? All the big tables would have booked in advance. There's no excuseThe place really needs a spruce up, torn and dirty carpet on the staircase from reception. Scuff marks on the walls too. Food was OK.. the sticky pig pizza didn't have much meat on it at all considering the price. My Porchetta was nice. Just left feeling disappointed. Not memorable at all, except for the wrong reasons.
We received a friendly welcome, great service and fantastic food at Zizzi on Boxing Day. Definitely worth a visit if you're in town :)
Our group came here to celebrate my birthday and we found the food to be amazing, the staff very attentive and all in all had a fantastic experience.My only complaint was how close the tables are, it felt a bit like you were sitting on the laps of the people on the table next to you. The till was directly behind one of the seats so when staff would use the till, they were almost on the table with us. Maybe just move the table slightly further away?The cocktails were delicious and everyone was very happy with their meals. We even got a freebie as part of their Zillionaire club, so if you visit here often and aren't a member, it's definitely worth signing up.Vegetarian options: One person in our group is a vegetarian and his dish was really nice, but he did say it was a bit of a pain having so many veggie dishes with mushrooms as (and this may come as a surprise) not all vegetarians like mushrooms! He said it would have been nice to have more dishes without mushrooms.Kid-friendliness: There was a fun activity section on the reverse of the children's menu and some crayons that actually worked! (If you're a parent, you'll know how rare this is!!)
Service poor. We were not told until bill came that it was card only! But took cash tips! Extremely rude. Gluten free pizza bland and had vegan cheese on! Supposed to be mozzarella! Both pizzas dry. Won't be
Not a great birthday experience. Told we had only an hour and 15 mins - understandable when busy - upon ordering asked for no black pepper, risotto arrived overpowered by black pepper. No staff came to table to ask if ‘everything was OK’ so couldn’t say anything. Timeframe meant I couldn’t have asked to make again as other guests in our party wouldn’t be able to order dessert - ended up leaving and going elsewhere for dessert anyway.Zizis, please consider dining experience vs filling restaurant to over capacity. Won’t be returning. Very disappointed.
Normally, I often visit zizis and have a brilliant experience. However I was left disappointed after my recent visit. The food I cannot fault, we had the Christmas set menu and it was really stunning, the customer service however was diabolical. I understand how busy hospitality staff are during this period, however the attitude we received was unacceptable. After waiting 30 minutes for a table (we had booked!!), we were told by a member of staff that she “assumed we weren’t coming” because she couldn’t see us waiting behind a large group of people also waiting for a table. She told us we were a real problem, and we were made to feel uncomfortable and felt like we were being an inconvenience. After insisting to her that we were there on time, she huffed and walked off to find us a table. After more waiting, we were finally sat. After ordering our food, it was pretty much thrown at us when it arrived at the table, the waitress rushed off so quickly we didn’t even have the chance to tell her the food that had arrived was incorrect!! The problem however was resolved quickly once we had brought it to a member of staffs attention. I really hope that zizis can help out their own staff and hire more people, they are obviously under a lot of pressure as a team during this period which I can understand, however I am not happy with the attitude that came alongside this when we were just trying to enjoy our evening.
If I wanted to sit in the kitchen I would get a job there. Atmosphere is noisy and hot. Overpriced food and drink. Would we go again? Absolutely not.
Restaurantji Recommends
Thirty of us visited for our Christmas meal . From the initial booking to the evening the staff were fabulous. A special mention must go to Becky, who helped me with the whole process and answered many questions. The food was fabulous and great value and everyone was very happy. Drinks service and payment was efficient. The only slight criticism was that we were slightly squashed but this was efficiently solved with an extra table
Hadn't been to Zizzi before, and I was pleasantly surprised. Food and service was excellent. I struggle with my hearing and the atmosphere was busy, however the flavour of the food helped me ignore the noise.
I came in last week with some friends for a meal, we were served by Erin who was really friendly and efficient. Overall the food was good - it would have been nice to have a bit more beef in the ragu, though other than that, no complaints at all. Sunday evening was a better time to come in, not too quiet, not as busy or noisy as some lunchtimes. Thank you all!
Great service and food. We had a fish dish and a chicken dish both cooked to perfection ?The staff were excellent. Very attentive nothing was too much trouble for them.I would highly recommended the place ???
Booked a table for 8 for our work Christmas meal. Arrived at 7.55pm to be told we would not be able to be sat until 8.45pm. Other people who had booked tables were waiting and had been told the same. Staff told us that the only way we would get our table is if they 'stood above people and made them eat'. We did not argue with this and although not ideal at all, we went elsewhere for a drink and came back promptly at the time asked. When we arrived we were told again they were unable to seat us. One of our team is diabetic so it was very important that they had some food very soon at this point. Luckily Pizza Express were able to seat the 8 of us and we had a lovely meal, however would have been a very different story if they had not been so accommodating! Having worked in hospitality for over 15 years I am the last person to fault the staff but they were quite rude, when a member of our party saw people leaving and asked if that was our table, the response she got was 'that is everyone's table'. Will not be coming back here in a rush, such a shame as not had a bad experience like this here before (or anywhere actually!!!). Unsure how you can be so behind with booked tables. We feel we were treated terribly and would hate for anyone else's meal, especially a Christmas one, to go this way!