The service was very lacklustre. The staff really didn't seem to have any enthusiasm about even being there. We ordered two meals. Chicken Royale Meal, and a Bacon Double Cheeseburger meal, both with fries. The burgers and fries were absolutely stone cold in both cases. The bread roll on the Bacon Double Cheeseburger was so thin that the top was not strong enough to hold together and was in 2 pieces. Both bread rolls were dry and seemed to be stale. The fries were as cold as the rolls and burgers, but thicker in size than either of the two wafer thin beef burgers used to make the Bacon Double Cheeseburger. When one of the staff was told about the meals being cold he just shrugged his shoulders and said nothing. Both meals ended in the bin after only a couple of bites. It was a total waste of money, and I paid a premium to throw the food away because it was a service station. Unlike every other Burger King outlets that I have visited there is no option to give feedback direct to Burger King via the till receipts. If Moto are prepared to allow this to happen at their services, I will never stop at a Moto services again. It will be a long time before I visit a Burger King again as well. I felt that I had been mugged for the price of two meals when I left the services, and I was still hungry.
L Cook
Terrible place,very slow service and rude
Jonathan Harris
I don't often stop here because it's quite pricey compared to McDonald's at Tot Hill (A34), but fancied a change today. Turns out I also forgot about the horrendous service! 25 minutes for "fast food".With McDonald's I can eat and be back on the road in 20 minutes, but this has now turned into an unnecessary 40 minute stop in an already long journey.I'll be bearing this in mind next time I fancy a BK...
Marysia stanczykiewicz
I went to BK in moto services today just to find out that self service machines were not working. When asked at the till to be served I was told by manager James that he will not serve me as he is too busy. Horrendous customer service my. How does he even work there ??
Ross O
Fast service, tasty burger, and perfectly cooked fries. Hit the spot. Seating area was clean and well maintained also.
Julia Carling
Very busy but fairly quick service and all orders we're correct.
Paul Keeton
Called in around 8.30pm and the staff were so miserable it's untrue and when we got our food it was literally cold and they had given us the wrong dips. Sadly we were back on the A34 by the time we started it or we'd have gone in and complained. Absolutely rubbish!!
Reece Brandon
Food was was fast and hot. Really helpful customer service with a friendly attitude.
Kate Mouring
Excellent efficient service considering how busy it was, friendly helpful staff. Food was great ??
Warning to anyone who is thinking of visiting here, Don't I was going to but witnessed one of their staff in uniform in the public toilets, use the toilet and then leave without washing their hands, it is seriously disgusting.Then as I'm leaving see that person behind the counter touching food with no gloves on. So glad I went to the toilets before deciding on eating, otherwise he could of been serving me, I certainly won't be risking eating here in the future.This happened today 1st June about 10 / 15 mins before I left this review.Avoid Avoid Avoid.
James Vian
Food not very hot, only two staff members on duty so they were rushed off their feet!Food order correct but had no mayo.No veggie option unless you like fake chicken or fake beef - bring back the spicy bean burger please!Thankfully other equally overly expensive food outlets were open so I ended up paying nearly a fiver for a sandwich!
GAYAN CHANDI
This burger king very weird and stuff not working like very tired.. service is very bad..
Jacqueline Tufano
Revolting. Only the second time I’ve ever had a Burger King and I quickly remembered why. Stopped here late at night on our way home. We ordered two double bacon cheeseburgers, one with fries, one with cheesy fries, a Sprite and a coke. Firstly the food was cold, the place was empty so no excuse. The bacon was insipid, the burgers tasteless and the ‘cheese’ on the fries was some weird squirty cheese that bore no resemblance to actual cheese. The Sprite wasn’t Sprite, it was definitely a soda stream type drink with a splash of Sprite flavouring and it was flat. Same with the coke. Complete waste of money at almost £20. We should have bought an M&S sandwich at a fraction of the price and at least we would have had some decent food. Never again.
Ben Poole
Ordered here today to watch absolute scummy staff mess with people's food, I had a chicken royal served to me which has been snapped on half and "mushed" in a standard burger bun with no sauce or garnishing like usual half a portioned of cold fries and post mix drink which was just the soda water I didn't realised until we had left so binned it as I had also Watched a "cook" put his face In someone's burger before trying to serve it luckily the man saw this and demanded a fresh one be made so god knows what they had one to mine. When questioned by the lad working the till they all just laughed and continued to mess with people's food. This is absolutely disgusting and the place should be shut down or staff fired. Reported to there office so we will see what happens. I will never stop or eat at this service station again.
The service was very lacklustre. The staff really didn't seem to have any enthusiasm about even being there. We ordered two meals. Chicken Royale Meal, and a Bacon Double Cheeseburger meal, both with fries. The burgers and fries were absolutely stone cold in both cases. The bread roll on the Bacon Double Cheeseburger was so thin that the top was not strong enough to hold together and was in 2 pieces. Both bread rolls were dry and seemed to be stale. The fries were as cold as the rolls and burgers, but thicker in size than either of the two wafer thin beef burgers used to make the Bacon Double Cheeseburger. When one of the staff was told about the meals being cold he just shrugged his shoulders and said nothing. Both meals ended in the bin after only a couple of bites. It was a total waste of money, and I paid a premium to throw the food away because it was a service station. Unlike every other Burger King outlets that I have visited there is no option to give feedback direct to Burger King via the till receipts. If Moto are prepared to allow this to happen at their services, I will never stop at a Moto services again. It will be a long time before I visit a Burger King again as well. I felt that I had been mugged for the price of two meals when I left the services, and I was still hungry.
Terrible place,very slow service and rude
I don't often stop here because it's quite pricey compared to McDonald's at Tot Hill (A34), but fancied a change today. Turns out I also forgot about the horrendous service! 25 minutes for "fast food".With McDonald's I can eat and be back on the road in 20 minutes, but this has now turned into an unnecessary 40 minute stop in an already long journey.I'll be bearing this in mind next time I fancy a BK...
I went to BK in moto services today just to find out that self service machines were not working. When asked at the till to be served I was told by manager James that he will not serve me as he is too busy. Horrendous customer service my. How does he even work there ??
Fast service, tasty burger, and perfectly cooked fries. Hit the spot. Seating area was clean and well maintained also.
Very busy but fairly quick service and all orders we're correct.
Called in around 8.30pm and the staff were so miserable it's untrue and when we got our food it was literally cold and they had given us the wrong dips. Sadly we were back on the A34 by the time we started it or we'd have gone in and complained. Absolutely rubbish!!
Food was was fast and hot. Really helpful customer service with a friendly attitude.
Excellent efficient service considering how busy it was, friendly helpful staff. Food was great ??
Kept clean, friendly staff and good service.
Restaurantji Recommends
Warning to anyone who is thinking of visiting here, Don't I was going to but witnessed one of their staff in uniform in the public toilets, use the toilet and then leave without washing their hands, it is seriously disgusting.Then as I'm leaving see that person behind the counter touching food with no gloves on. So glad I went to the toilets before deciding on eating, otherwise he could of been serving me, I certainly won't be risking eating here in the future.This happened today 1st June about 10 / 15 mins before I left this review.Avoid Avoid Avoid.
Food not very hot, only two staff members on duty so they were rushed off their feet!Food order correct but had no mayo.No veggie option unless you like fake chicken or fake beef - bring back the spicy bean burger please!Thankfully other equally overly expensive food outlets were open so I ended up paying nearly a fiver for a sandwich!
This burger king very weird and stuff not working like very tired.. service is very bad..
Revolting. Only the second time I’ve ever had a Burger King and I quickly remembered why. Stopped here late at night on our way home. We ordered two double bacon cheeseburgers, one with fries, one with cheesy fries, a Sprite and a coke. Firstly the food was cold, the place was empty so no excuse. The bacon was insipid, the burgers tasteless and the ‘cheese’ on the fries was some weird squirty cheese that bore no resemblance to actual cheese. The Sprite wasn’t Sprite, it was definitely a soda stream type drink with a splash of Sprite flavouring and it was flat. Same with the coke. Complete waste of money at almost £20. We should have bought an M&S sandwich at a fraction of the price and at least we would have had some decent food. Never again.
Ordered here today to watch absolute scummy staff mess with people's food, I had a chicken royal served to me which has been snapped on half and "mushed" in a standard burger bun with no sauce or garnishing like usual half a portioned of cold fries and post mix drink which was just the soda water I didn't realised until we had left so binned it as I had also Watched a "cook" put his face In someone's burger before trying to serve it luckily the man saw this and demanded a fresh one be made so god knows what they had one to mine. When questioned by the lad working the till they all just laughed and continued to mess with people's food. This is absolutely disgusting and the place should be shut down or staff fired. Reported to there office so we will see what happens. I will never stop or eat at this service station again.