Ready for a break ,we called into the M4 westbound services at Reading. I ordered food from Burgerking whilst my friend went to find us somewhere to enjoy our meal, but many of the free tables were dirty and hadn’t been wiped. The food came quickly and I was impressed that they that thought to separate a vegan meal and a meat meal in a different bag. My meal of a smoked bacon whopper and fries topped with cheese and bacon was cold. Not warm, cold. It’s clear that it had been sitting for quite a time. Before I could complain, the entire service station suffered a power cut and we were being ushered out by staff. There was no explanation and apart from a needed toilet stop, I paid over £20 for a very sub-standard meal and forced to eat my cold meal in the car.
ianb111
All I wanted was a short break to stretch my legs and to enjoy a cup of tea. The first thing that hit me when I entered the building was that the Costa coffee had moved towards the back. This was no problem though.The teas and cake were of a standard quality and price for a Costa Coffee cafe . It did the job though. The staff were a little busy,but friendly.
Zaphia A
Go to this regular as having two ASD children the staff are amazing with them! Sam , Philip and Chris are great at they job and always go the extra mile when they when my kids are talking to them!
Judith M
I stopped at Moto on the M4 to grab a quick sausage roll and a coffee before continuing on to Bristol. I was exhausted after a long. difficult Friday afternoon journey, and with still further to go. I was greeted very warmly in Greggs, as I asked what the 'Spiced Pumpkin Latte' was like. Sam, who was serving, told me he liked it, so I decided to try that. When I came to pay, he would only charge me for the sausage roll. That greatly raised my morale. The spiced coffee was delicious, and just what I needed to continue my route! I was not to know that the rest of my journey held further appalling conditions and and additional 2.5 hours on the usual journey time. However Sam's kindness, together with my sustenance helped me cope, and I eventually arrived safely to my grandchildren. Thank you Greggs and thank you especially to Sam!
Nichola T
Omg what a shambles. Went for a burger King stood around for 10 min they shut the online system down. Ignored everyone who was waiting no information turned out they shut the whole burger Kong and all went off to work at the KFC. My daughter who was autistic was having a huge meltdown ignored by staff when asked what was happening. Went to KFC and then waited another 30_40 min for food. Horrendous there avoid at all costs
Liz S
Poor, inadequate and unstaffed. There’s nowhere for a mum with a baby and a young child to go to the toilet without leaving the children unsupervised! That’s uncaring and disgusting. Where is the duty of care for all types of customers! We won’t be stopping at Reading again ?
lydesvale
I was there with a coach party to use the toilets, and they were filthy both ladies and gents so bad in fact that some ladies refused to use them 20th July approx 6.30 pm. I asked to speak to the manager to be told there wasn’t one but there were two cleaners who were not to be found. Issues like this tat affect the public should be addressed immediately inspected regularly and dealt with. Our coaches will be avoiding this service area in future.
Greyvanman
We stopped here to grab something to eat and get a coffee on our way back home after an international flight. The whole experience was pretty poor. I nearly didn't get out of the car as the queue was nearly at the services entrance. That was a big clue as to why. Two staff were working inside. Nearly everyone ahead of us wanted a breakfast roll (which has to be made fresh to order). So one staff on rolls and the other one was moving product around the counter and emptying ovens, but not taking orders. After 15 minutes of waiting I asked for my standard order of two hot sausage rolls and a coffee. The rolls were not hot. To compound the problem there isn't a microwave oven behind the counter for 'health & safety issues'. Another issue was that the queue went across the sugar / stirrer station ruining the natural flow of customers. Queue on the left and exit right, people! I definitely won't be wasting my time here again. It's quicker to buy frozen sausage rolls from Iceland and cook them at home. . . .
Sharon P
Greggs! Bacon was dried out like a brick sausage was dried out the roll was rubbish hot chocolate was just powder and water and as for cappachino it was a flat white worst greggs ever and its like it ever time the other services are better
Mary R
I've seen more life in a dead corpse than the stuff at burger King. Even worse when the team leader was attempting to flirt with her staff 18.06.23 Everything was so much of an effort... sauce, effort, straw, effort etc
Dreadful. Mens toilets closed, Chow Asian Kitchen has one main course and no rice. It's 7pm, not midnight. Left and gone elsewhere. Massive queue at BK with one guy serving
B9789QQthomasp
burger king cashier got very angry and annoyed as they spent half an hour on someones meal to give them wrong food and it was very bland and cold
Alison M
This used to be a favourite stopping place on the way to London, because it has an extensive dog walking area. However, ever since the electric car charging points and a fence around them were installed, it's been hard to find a way in! There are also no dog poo bins. The ladies' toilets were also not very clean, despite a sign saying that a male cleaner was on duty. I looked in several cubicles before finding a fairly clean one. These issues are easy to resolve, so please do so, Moto!
Nelgumford
We were going along the M4, we needed a toilet, they had a toilet, it went well. As so often, it is just a little group of shops and resturants that have gone on holiday together. I wouldn't want to live there.
923Dan
Quick splash and dash driving along the M4, at the Moto Service Area driving past Reading. All clean & tidy - lots of shops / cafes if you need them. Lots of free parking just outside the services. One of the better service stations in the UK.
Ready for a break ,we called into the M4 westbound services at Reading. I ordered food from Burgerking whilst my friend went to find us somewhere to enjoy our meal, but many of the free tables were dirty and hadn’t been wiped. The food came quickly and I was impressed that they that thought to separate a vegan meal and a meat meal in a different bag. My meal of a smoked bacon whopper and fries topped with cheese and bacon was cold. Not warm, cold. It’s clear that it had been sitting for quite a time. Before I could complain, the entire service station suffered a power cut and we were being ushered out by staff. There was no explanation and apart from a needed toilet stop, I paid over £20 for a very sub-standard meal and forced to eat my cold meal in the car.
All I wanted was a short break to stretch my legs and to enjoy a cup of tea. The first thing that hit me when I entered the building was that the Costa coffee had moved towards the back. This was no problem though.The teas and cake were of a standard quality and price for a Costa Coffee cafe . It did the job though. The staff were a little busy,but friendly.
Go to this regular as having two ASD children the staff are amazing with them! Sam , Philip and Chris are great at they job and always go the extra mile when they when my kids are talking to them!
I stopped at Moto on the M4 to grab a quick sausage roll and a coffee before continuing on to Bristol. I was exhausted after a long. difficult Friday afternoon journey, and with still further to go. I was greeted very warmly in Greggs, as I asked what the 'Spiced Pumpkin Latte' was like. Sam, who was serving, told me he liked it, so I decided to try that. When I came to pay, he would only charge me for the sausage roll. That greatly raised my morale. The spiced coffee was delicious, and just what I needed to continue my route! I was not to know that the rest of my journey held further appalling conditions and and additional 2.5 hours on the usual journey time. However Sam's kindness, together with my sustenance helped me cope, and I eventually arrived safely to my grandchildren. Thank you Greggs and thank you especially to Sam!
Omg what a shambles. Went for a burger King stood around for 10 min they shut the online system down. Ignored everyone who was waiting no information turned out they shut the whole burger Kong and all went off to work at the KFC. My daughter who was autistic was having a huge meltdown ignored by staff when asked what was happening. Went to KFC and then waited another 30_40 min for food. Horrendous there avoid at all costs
Poor, inadequate and unstaffed. There’s nowhere for a mum with a baby and a young child to go to the toilet without leaving the children unsupervised! That’s uncaring and disgusting. Where is the duty of care for all types of customers! We won’t be stopping at Reading again ?
I was there with a coach party to use the toilets, and they were filthy both ladies and gents so bad in fact that some ladies refused to use them 20th July approx 6.30 pm. I asked to speak to the manager to be told there wasn’t one but there were two cleaners who were not to be found. Issues like this tat affect the public should be addressed immediately inspected regularly and dealt with. Our coaches will be avoiding this service area in future.
We stopped here to grab something to eat and get a coffee on our way back home after an international flight. The whole experience was pretty poor. I nearly didn't get out of the car as the queue was nearly at the services entrance. That was a big clue as to why. Two staff were working inside. Nearly everyone ahead of us wanted a breakfast roll (which has to be made fresh to order). So one staff on rolls and the other one was moving product around the counter and emptying ovens, but not taking orders. After 15 minutes of waiting I asked for my standard order of two hot sausage rolls and a coffee. The rolls were not hot. To compound the problem there isn't a microwave oven behind the counter for 'health & safety issues'. Another issue was that the queue went across the sugar / stirrer station ruining the natural flow of customers. Queue on the left and exit right, people! I definitely won't be wasting my time here again. It's quicker to buy frozen sausage rolls from Iceland and cook them at home. . . .
Greggs! Bacon was dried out like a brick sausage was dried out the roll was rubbish hot chocolate was just powder and water and as for cappachino it was a flat white worst greggs ever and its like it ever time the other services are better
I've seen more life in a dead corpse than the stuff at burger King. Even worse when the team leader was attempting to flirt with her staff 18.06.23 Everything was so much of an effort... sauce, effort, straw, effort etc
Restaurantji Recommends
Dreadful. Mens toilets closed, Chow Asian Kitchen has one main course and no rice. It's 7pm, not midnight. Left and gone elsewhere. Massive queue at BK with one guy serving
burger king cashier got very angry and annoyed as they spent half an hour on someones meal to give them wrong food and it was very bland and cold
This used to be a favourite stopping place on the way to London, because it has an extensive dog walking area. However, ever since the electric car charging points and a fence around them were installed, it's been hard to find a way in! There are also no dog poo bins. The ladies' toilets were also not very clean, despite a sign saying that a male cleaner was on duty. I looked in several cubicles before finding a fairly clean one. These issues are easy to resolve, so please do so, Moto!
We were going along the M4, we needed a toilet, they had a toilet, it went well. As so often, it is just a little group of shops and resturants that have gone on holiday together. I wouldn't want to live there.
Quick splash and dash driving along the M4, at the Moto Service Area driving past Reading. All clean & tidy - lots of shops / cafes if you need them. Lots of free parking just outside the services. One of the better service stations in the UK.