Will rate 5 when there are more ev charging points
Benjamin Stapleton (Not a local guide)
It is closed!
Miss Sarah Mullen
Clean, large forecourt. Petrol station Shop appears to be closing down or renovated as 90% of the Isles were empty.
Mike Parsons
Holy moly, £6 for a tube of toothpaste that Amazon sell for £3 - this is price gouging of an essential
Robert Elric
Has the normal pieces but does not do LPG
Belhaj
Would you please stop screaming on the speaker in the middle of the night as your neighbours are sleeping !!!!!!!
ryan barnes
Bro in there sorting the sandwiches with his toes out rude aswell
Katarina Velo
I don’t usually write reviews but I feel I have to. I went to get some fuel on Thursday 16.2.23 around 17:50. The worst customer service by two guys, especially the rude one on the till, was difficult to understand him. My shell app wouldn’t work so he just kept saying use your card and pay, next time next time. I’m not sure what he was referring to. He was pushy for me to finish the transaction and just couldn’t wait for me to go. I’ve managed to get my shell app working to scan my purchase. I could see he wasn’t prepared to help me, he got the other, the taller cashier to come from the back, even though there was a long queue of customers waiting, he leisurely came out, they have spoken to each other in their own language which is rude especially in front of so many customers, which made me feel uncomfortable. The second person was not prepared to help either and then he couldn’t explain why I can’t use the app. I think they both had a really poor customer service and even thought this Shell is convenient for me to use, I’ll not be using it again as I don’t feel these two rude cashiers understand how to treat the customers. I will definitely encourage any of my friends and family not to use this place.
Abu Sithik
In a very good location, the customer service is not the best.
Shell Garage on the Basingstoke Road is a handy pit stop. Just before you join Junction 11 this is the last minute fuel stop before travelling the M4. The station itself was recently fully rebuilt. It has an electric charging point and air machines (tip these are behind the actual shop). Inside there are 3 Costa coffee machines along with a good Jamie’s sandwich selection and hot food counter. There is also a decent selection of beer and wine (extra handy in the middle of the night if you have run out of beer!). Obviously delegated driver only never drink and drive. Nice clean store, large forecourt, parking and coffee and food. Also an Amazon locker and a cash machine. Can’t go wrong really.
DJ bunny
overall a good experience. They re-built it about 6-12 months ago.
David Stuckey
Fairfield shell. Just spent an hour queuing to get petrol only to find they're only doing diesel. At the least they should have had someone telling driver's in the queue and turn the lights off advertising the price, that would have given us a clue. Not impressed at all.
miky kalra
Best fuel station in reading always updated services!!new promos!!everyday for our customers. Clean site clean toilets must visit our site at basingstoke road.2min drive from junction11. New offers!! fuel rewards, free costa drinks etc many more on??shell Go+ app do not forget to scan your shall go+ app on your visit. Phone pay facility at pump.pocket friendly hot food. Superb friendly and trained staff? Must visit give us a chance to serve you we will be always available in your service 24hrs open✅➡️⬅️⬆️⬇️↔️↕️✔️
Anita Veréb
The rudest customer service I ever had. The stuff questioning me am I boy or girl? Really??? How can someone that rude?And because he was busy questioning me, he charged me 2 times...The other week I was getting am I have really licence? How old I am?...I don't know why the stuff need to questioned the customers... Instead of this they could do them job properly.I'm not planning to go back because this is a bit too much questions for getting some petrol....It was today 07.09.2021. Between 12.30-13.00
Will rate 5 when there are more ev charging points
It is closed!
Clean, large forecourt. Petrol station Shop appears to be closing down or renovated as 90% of the Isles were empty.
Holy moly, £6 for a tube of toothpaste that Amazon sell for £3 - this is price gouging of an essential
Has the normal pieces but does not do LPG
Would you please stop screaming on the speaker in the middle of the night as your neighbours are sleeping !!!!!!!
Bro in there sorting the sandwiches with his toes out rude aswell
I don’t usually write reviews but I feel I have to. I went to get some fuel on Thursday 16.2.23 around 17:50. The worst customer service by two guys, especially the rude one on the till, was difficult to understand him. My shell app wouldn’t work so he just kept saying use your card and pay, next time next time. I’m not sure what he was referring to. He was pushy for me to finish the transaction and just couldn’t wait for me to go. I’ve managed to get my shell app working to scan my purchase. I could see he wasn’t prepared to help me, he got the other, the taller cashier to come from the back, even though there was a long queue of customers waiting, he leisurely came out, they have spoken to each other in their own language which is rude especially in front of so many customers, which made me feel uncomfortable. The second person was not prepared to help either and then he couldn’t explain why I can’t use the app. I think they both had a really poor customer service and even thought this Shell is convenient for me to use, I’ll not be using it again as I don’t feel these two rude cashiers understand how to treat the customers. I will definitely encourage any of my friends and family not to use this place.
In a very good location, the customer service is not the best.
Clean forecourt and good customer service ?.
Restaurantji Recommends
Shell Garage on the Basingstoke Road is a handy pit stop. Just before you join Junction 11 this is the last minute fuel stop before travelling the M4. The station itself was recently fully rebuilt. It has an electric charging point and air machines (tip these are behind the actual shop). Inside there are 3 Costa coffee machines along with a good Jamie’s sandwich selection and hot food counter. There is also a decent selection of beer and wine (extra handy in the middle of the night if you have run out of beer!). Obviously delegated driver only never drink and drive. Nice clean store, large forecourt, parking and coffee and food. Also an Amazon locker and a cash machine. Can’t go wrong really.
overall a good experience. They re-built it about 6-12 months ago.
Fairfield shell. Just spent an hour queuing to get petrol only to find they're only doing diesel. At the least they should have had someone telling driver's in the queue and turn the lights off advertising the price, that would have given us a clue. Not impressed at all.
Best fuel station in reading always updated services!!new promos!!everyday for our customers. Clean site clean toilets must visit our site at basingstoke road.2min drive from junction11. New offers!! fuel rewards, free costa drinks etc many more on??shell Go+ app do not forget to scan your shall go+ app on your visit. Phone pay facility at pump.pocket friendly hot food. Superb friendly and trained staff? Must visit give us a chance to serve you we will be always available in your service 24hrs open✅➡️⬅️⬆️⬇️↔️↕️✔️
The rudest customer service I ever had. The stuff questioning me am I boy or girl? Really??? How can someone that rude?And because he was busy questioning me, he charged me 2 times...The other week I was getting am I have really licence? How old I am?...I don't know why the stuff need to questioned the customers... Instead of this they could do them job properly.I'm not planning to go back because this is a bit too much questions for getting some petrol....It was today 07.09.2021. Between 12.30-13.00