when arrived my order had been given away to another.Then the replacement provided was the wrong order. A mistake by a well meaning employee.Spoke to the assistant/deputy manager who refused to provide a name for contact reference for refund.Then she was confrontational and aggressive rather than her well meaning college who had the sense to attempt to de-escalate and attempt to provide a solution.There was no attempt on her part to resolve the stores failure having closed less then 5 minutes prior or to offer any solution.Continued to give hostile responses to simple questions including if the Main Manager was avaliable.Completely unprofessional and lacking in customer service skills and requires retraining.
Tayyab Akram
Great staff with good delivery
Kellie H
Up until today I’ve never had a bad dominos but that changed so dramatically today when in Marlow. After waiting 35 minutes for our food (store was not busy a the time) One pizza had so much sauce and no cheese at all, then a spass amount of toppings. Our other pizza was burnt and as for the cookies I’m thinking of using them on the fire to heat the house, the chicken strips were still cold like they hadn’t even been cooked. Honestly couldn’t believe how bad this was. You couldn’t pay me to ever go back there. Ended up at McDonald’s
Rae Duffield
Drove over to Dominoes as a treat for grandsons. I'm not keen on pizza so ordered chicken fillets and chips I small pizza and one large stuffed crusts. We were handed boxes and drove home. Big mistake should have checked boxes they gave 2 boxes of barely warm chips no chicken fillets no stuffed crust. I phoned to complain they said we will refund but you have to come here to get it. Luckily I'm in Marlow tomorrow!
Adrian T
Food was late, pizzas were cold and they gave us the wrong order. Totally unacceptable
Hannah Dewing
I don't normally wrote reviews but the pizza we had tonight was so good! We ordered 3 pizzas and all of them tasted so good we will definitely be ordering again! Thank you ?
Chloe Terry
Called up as the system wouldn't recognise buy one get one free but the member of staff wouldn't honour the deal over the phone. Placed an order online for 8 pizza's 2 of which were buy one get one free. Upon collection lady said they were ready and proceeded to make 2 other pizza's and was rude. When i finally got the pizza's the 2 free ones were missing. I asked and she said the order was only for 8 pizza's. I checked my email confirmation upon returning to work and it clearly states that there were 2 free Pizza's. When i called back the same lady advised that i needed to have entered 2 pizza's for BOGOF offer (that would mean i would get 4 pizza's though!). Never had this with any other Dominoes and very disappointed. Not to mention there wasn't enough pizza to go around our office!!!!
Andrew Simion
Slowest workers ever... 40 minutes for a online order to collect.. disgraceful??
Billy D
My order took an hour and a half to arrive. Was out for delivery for 40 mis. My food was cold and dry. Very disappointed. I ordered at 11:30am so probably a quiet time to order so no excuse for it being that late
We used to live in the area for Loudwater branch which was great. Since moving to Marlow it’s consistently appalling. Cold food, takes hours to arrive, rude drivers, rude store staff (on the rare occasion they actually answer the phone!) and when you get food you’re lucky to get a pizza with noticeable topping. Total joke, a stain on the brand. There are MUCH better alternatives in Marlow.
Angus Brain
Collection deal , so much cheaper then normal. Pretty standard dominos, app is still good.
Richard Sylvester
It's Pizza time.. Busy but reliable.
Keith Butler
Ordered on the app at 6.10pm the app said pizza was ready at 6.25 pm went to collect at 6.30pm no one could find my pizza.Then a young lady checked on the the screen and the order was there but had not been made no apology just said they would make it now .I waited for just under 15 minutes and received my pizza with a weak apology and no reason to why it had not been ready.I only ordered from here for a change.I always use Marlow pizza and now I can see why dominos have such a low rating .Marlow pizza are always polite and good prices so I will stick with them.
when arrived my order had been given away to another.Then the replacement provided was the wrong order. A mistake by a well meaning employee.Spoke to the assistant/deputy manager who refused to provide a name for contact reference for refund.Then she was confrontational and aggressive rather than her well meaning college who had the sense to attempt to de-escalate and attempt to provide a solution.There was no attempt on her part to resolve the stores failure having closed less then 5 minutes prior or to offer any solution.Continued to give hostile responses to simple questions including if the Main Manager was avaliable.Completely unprofessional and lacking in customer service skills and requires retraining.
Great staff with good delivery
Up until today I’ve never had a bad dominos but that changed so dramatically today when in Marlow. After waiting 35 minutes for our food (store was not busy a the time) One pizza had so much sauce and no cheese at all, then a spass amount of toppings. Our other pizza was burnt and as for the cookies I’m thinking of using them on the fire to heat the house, the chicken strips were still cold like they hadn’t even been cooked. Honestly couldn’t believe how bad this was. You couldn’t pay me to ever go back there. Ended up at McDonald’s
Drove over to Dominoes as a treat for grandsons. I'm not keen on pizza so ordered chicken fillets and chips I small pizza and one large stuffed crusts. We were handed boxes and drove home. Big mistake should have checked boxes they gave 2 boxes of barely warm chips no chicken fillets no stuffed crust. I phoned to complain they said we will refund but you have to come here to get it. Luckily I'm in Marlow tomorrow!
Food was late, pizzas were cold and they gave us the wrong order. Totally unacceptable
I don't normally wrote reviews but the pizza we had tonight was so good! We ordered 3 pizzas and all of them tasted so good we will definitely be ordering again! Thank you ?
Called up as the system wouldn't recognise buy one get one free but the member of staff wouldn't honour the deal over the phone. Placed an order online for 8 pizza's 2 of which were buy one get one free. Upon collection lady said they were ready and proceeded to make 2 other pizza's and was rude. When i finally got the pizza's the 2 free ones were missing. I asked and she said the order was only for 8 pizza's. I checked my email confirmation upon returning to work and it clearly states that there were 2 free Pizza's. When i called back the same lady advised that i needed to have entered 2 pizza's for BOGOF offer (that would mean i would get 4 pizza's though!). Never had this with any other Dominoes and very disappointed. Not to mention there wasn't enough pizza to go around our office!!!!
Slowest workers ever... 40 minutes for a online order to collect.. disgraceful??
My order took an hour and a half to arrive. Was out for delivery for 40 mis. My food was cold and dry. Very disappointed. I ordered at 11:30am so probably a quiet time to order so no excuse for it being that late
Over all good, got order wrong.
Restaurantji Recommends
Always piping hot when we order
We used to live in the area for Loudwater branch which was great. Since moving to Marlow it’s consistently appalling. Cold food, takes hours to arrive, rude drivers, rude store staff (on the rare occasion they actually answer the phone!) and when you get food you’re lucky to get a pizza with noticeable topping. Total joke, a stain on the brand. There are MUCH better alternatives in Marlow.
Collection deal , so much cheaper then normal. Pretty standard dominos, app is still good.
It's Pizza time.. Busy but reliable.
Ordered on the app at 6.10pm the app said pizza was ready at 6.25 pm went to collect at 6.30pm no one could find my pizza.Then a young lady checked on the the screen and the order was there but had not been made no apology just said they would make it now .I waited for just under 15 minutes and received my pizza with a weak apology and no reason to why it had not been ready.I only ordered from here for a change.I always use Marlow pizza and now I can see why dominos have such a low rating .Marlow pizza are always polite and good prices so I will stick with them.