Their coffee, service quality and perfect atmosphere are not comparable to others. The music matches the week's day and the day's hour. The customer service is excellent, and the price is standard. I just wish there were more power sockets on the second floor.
Peng He
too crowded on the weekend I visited. Not a good place for study or
Saleh Saleh
Nice place for a quick
Susan Díaz
Very nice staff and great selection. The coffee and cakes tasted very good and not artificial. We would love to come back ?
Jude Yeung
Too late to do a review. My friend and myself visited the cafe on the first day of 2024. I have a student discount, so I like to buy their coffee and other beverages, The staff are very nice. This time I ordered a cup of chocolate with soya milk and my friend ordered a cup of latte. It is suitable for meeting with friends or studying.
N JJJ
Standard Caffè Nero! They are always very dirty - cleaning is not a strong point. The grafton one can be a joke sometimes as the employees are not trained properly. I ordered a cortado and I got some strange drink, because the "barista" didn't know what it was or how to make it!
E K
Not very pleasant, quite dirty inside and coffee doesn’t taste right.
Kahra
Never ever ever any vegan cream, unsure as to why it’s on the menu
Andy Terry
Absolutely awful, cold food slow service and coded toilets that didn't work with the code given! Rubbish, no wonder it was more or less empty! Spoke with the manager who couldn't get a....
Miss S
Staff have no respect for service animals, petting them and distracting them. Stairs dirty going upstairs, need a code to access toilet & both the female staff working on shift had attitudes. Didn’t stamp loyalty card either, handed back with no stamps ?
Closes far too soon - and at least one employee seems desperate to finish even earlier: This is probably the only Café Nero in Cambridge, which closes at 6.30pm (instead of 8pm!) on a Saturday evening. But for some employees that is not early enough: All seating upstairs was closed around 6pm, which means people have to squeeze in the small ground floor seating area half an hour before closing time. On top of that, one female employee was running around reminding us of the closing time, although we had just got our coffee. My suggestion: Take any other Café Nero in town until this one adapts its opening times and customer service or closes for good. Even Poundland right opposite does not close before 7pm, and I have not seen them closing an aisle or two before that.
Mrs S (Ceri)
Staff have no respect for service animals, petting them and distracting them. Stairs dirty going upstairs, need a code to access toilet & both the female staff working on shift had attitudes. Didn’t stamp loyalty card either, handed back with no stamps ?
Sergio Alejandro González
This Caffé Nero is the closest to the Grafton centre and it is really worth paying the visit. It's spacious and during the weekdays it is not crowded at all. Now, during weekends this place is just impossible since it is not that big. As many other Nero's the chairs are far from comfortable but the sofas are to die for.
Slava Ukraini
Appalling experience and food and wifi was down (for both of my devices). If you go upstairs without asking for the toilet code you can't use the toilets without going downstairs and then back up again. The £4.5 panini tasted awful, I make much nicer cheese toasties for less than 30p at home. Never again.
Their coffee, service quality and perfect atmosphere are not comparable to others. The music matches the week's day and the day's hour. The customer service is excellent, and the price is standard. I just wish there were more power sockets on the second floor.
too crowded on the weekend I visited. Not a good place for study or
Nice place for a quick
Very nice staff and great selection. The coffee and cakes tasted very good and not artificial. We would love to come back ?
Too late to do a review. My friend and myself visited the cafe on the first day of 2024. I have a student discount, so I like to buy their coffee and other beverages, The staff are very nice. This time I ordered a cup of chocolate with soya milk and my friend ordered a cup of latte. It is suitable for meeting with friends or studying.
Standard Caffè Nero! They are always very dirty - cleaning is not a strong point. The grafton one can be a joke sometimes as the employees are not trained properly. I ordered a cortado and I got some strange drink, because the "barista" didn't know what it was or how to make it!
Not very pleasant, quite dirty inside and coffee doesn’t taste right.
Never ever ever any vegan cream, unsure as to why it’s on the menu
Absolutely awful, cold food slow service and coded toilets that didn't work with the code given! Rubbish, no wonder it was more or less empty! Spoke with the manager who couldn't get a....
Staff have no respect for service animals, petting them and distracting them. Stairs dirty going upstairs, need a code to access toilet & both the female staff working on shift had attitudes. Didn’t stamp loyalty card either, handed back with no stamps ?
Restaurantji Recommends
Closes far too soon - and at least one employee seems desperate to finish even earlier: This is probably the only Café Nero in Cambridge, which closes at 6.30pm (instead of 8pm!) on a Saturday evening. But for some employees that is not early enough: All seating upstairs was closed around 6pm, which means people have to squeeze in the small ground floor seating area half an hour before closing time. On top of that, one female employee was running around reminding us of the closing time, although we had just got our coffee. My suggestion: Take any other Café Nero in town until this one adapts its opening times and customer service or closes for good. Even Poundland right opposite does not close before 7pm, and I have not seen them closing an aisle or two before that.
Staff have no respect for service animals, petting them and distracting them. Stairs dirty going upstairs, need a code to access toilet & both the female staff working on shift had attitudes. Didn’t stamp loyalty card either, handed back with no stamps ?
This Caffé Nero is the closest to the Grafton centre and it is really worth paying the visit. It's spacious and during the weekdays it is not crowded at all. Now, during weekends this place is just impossible since it is not that big. As many other Nero's the chairs are far from comfortable but the sofas are to die for.
Appalling experience and food and wifi was down (for both of my devices). If you go upstairs without asking for the toilet code you can't use the toilets without going downstairs and then back up again. The £4.5 panini tasted awful, I make much nicer cheese toasties for less than 30p at home. Never again.
Good food and coffee. Place is a little tired