Unfortunately, I have to say that the new venue for Costa is not as enjoyable as the previous location. The new premises regularly closes off the quieter upstairs seating area early on a regular basis. This results in those choosing to work whilst enjoying a beverage are forced to either relocate in the noisier downstairs area if there is room or, find a new venue. Closing off the upstairs early also stops customers from using the regular toilet facilities, leaving only the disabled toilet for 30+ customers. There has also been a high staff turnover since the relocation which has also negatively affected the experience. Although the two long standing staff members remain exceptional in their quality of service, the newer members struggle to deliver good communication, customer service or good infection control in relation to general cleaning of toilet areas, floors etc. This is obviously an area of service which could be improved by further customer service and health & safety training. I look forward to hopefully seeing the new venue develop and succeed as I have been a customer of Costa in Northwich for more than 10 years.
Jane
Always a long time getting served. Toast and tea cakes are now served in an ugly white what looks like a fish shop tray. The coffee is hot and miss depending on who’s making it. The till is also breaking down. The place and service is very, very tired. Oh but the staff on their day gets priority serving even though the queue is out of the door and people have left
Ciaran Ellis
So the new store has to receive deliveries at from the front. This meant a lot of crashing about, cages banging when trying to enjoy a quiet coffee.
Teresa Finney
Excellent coffee served by friendly staff
Caroline J
Our first and last visit to this costa coffee in Northwich.. my daughter popped in for two oat milk cappuccino’s whilst I was having my nails done, both coffees were burnt, I took them back myself and on my return I was met with rude customer service, I explained the coffees were burnt and please could he remake them for me… Bruno refused to believe he had made these coffees, he kept shaking his head and kept asking was I sure they were from this costa coffee.. he started whispering to another member of staff telling her about these coffees… not only did he not apologise for making an awful cup of coffee, he was making out that I was a liar…. he picked up the oat milk and repeated himself saying he hadn’t made the coffees… at this point I just wanted my money back, I asked for a refund instead and he said ok I will make them again for you.. I just not to bother and I’ll just take the refund, the girl on the till said me not to make a fuss and handed me a partial refund. These two member of staff need to be retrained not only on their front of house customer service but clearly in improving their barista skills, as this would of been avoided. Unhappy, dissatisfied & disappointed customer.
J-Bob Elmbranch
Excellent helpful service, eager to please. I just had a coffee to pass some time before an appointment
Kelsie Walker
Clean, staff are very friendly would go again.
SharkTurtle
Food expensive, staff weird and unfriendly.
Julie Pugh
Pictures show the sea !! It's not anywhere near the sea
Cristina I
Constructive criticism. This Costa is in desperate need of refurbishment. And extra staff as when it gets busy the team is clearly under a lot of pressure. The place feels outdated and dirty with its very old stained wall paint and mucky floor throughout. There's always an unpleasant lingering smell which you can feel as soon as you walk in and it is very dark for some reason. Not a pleasant coffee shop in any way. It's a shame as I love their coffee and the location, but sadly I have been avoiding it for the past year and go to another nearby coffee shop instead. I hope things change.
Took back all my empty take out cups. Did my part for the environment.Vegetarian options: Some cafes are better than others. Must admit there are times when we can't find any vegetarian, even when we ask the staff.They certainly could do with increasing their stock.Kid-friendliness: We had my 3+ Great Niece & 10 months old Great Nephew with us. They are cousin's. There was no problem with them being a little loud at times.
Gaynor Sinar
Very fast friendly service. I had the cherry and almond slice, which was excellent. My friend had the Toblerone cup cake, which was a little dry.
Jayne
Staff are very nice, they take allergies seriously and made sure to clean equipment to minimise cross contamination.
Unfortunately, I have to say that the new venue for Costa is not as enjoyable as the previous location. The new premises regularly closes off the quieter upstairs seating area early on a regular basis. This results in those choosing to work whilst enjoying a beverage are forced to either relocate in the noisier downstairs area if there is room or, find a new venue. Closing off the upstairs early also stops customers from using the regular toilet facilities, leaving only the disabled toilet for 30+ customers. There has also been a high staff turnover since the relocation which has also negatively affected the experience. Although the two long standing staff members remain exceptional in their quality of service, the newer members struggle to deliver good communication, customer service or good infection control in relation to general cleaning of toilet areas, floors etc. This is obviously an area of service which could be improved by further customer service and health & safety training. I look forward to hopefully seeing the new venue develop and succeed as I have been a customer of Costa in Northwich for more than 10 years.
Always a long time getting served. Toast and tea cakes are now served in an ugly white what looks like a fish shop tray. The coffee is hot and miss depending on who’s making it. The till is also breaking down. The place and service is very, very tired. Oh but the staff on their day gets priority serving even though the queue is out of the door and people have left
So the new store has to receive deliveries at from the front. This meant a lot of crashing about, cages banging when trying to enjoy a quiet coffee.
Excellent coffee served by friendly staff
Our first and last visit to this costa coffee in Northwich.. my daughter popped in for two oat milk cappuccino’s whilst I was having my nails done, both coffees were burnt, I took them back myself and on my return I was met with rude customer service, I explained the coffees were burnt and please could he remake them for me… Bruno refused to believe he had made these coffees, he kept shaking his head and kept asking was I sure they were from this costa coffee.. he started whispering to another member of staff telling her about these coffees… not only did he not apologise for making an awful cup of coffee, he was making out that I was a liar…. he picked up the oat milk and repeated himself saying he hadn’t made the coffees… at this point I just wanted my money back, I asked for a refund instead and he said ok I will make them again for you.. I just not to bother and I’ll just take the refund, the girl on the till said me not to make a fuss and handed me a partial refund. These two member of staff need to be retrained not only on their front of house customer service but clearly in improving their barista skills, as this would of been avoided. Unhappy, dissatisfied & disappointed customer.
Excellent helpful service, eager to please. I just had a coffee to pass some time before an appointment
Clean, staff are very friendly would go again.
Food expensive, staff weird and unfriendly.
Pictures show the sea !! It's not anywhere near the sea
Constructive criticism. This Costa is in desperate need of refurbishment. And extra staff as when it gets busy the team is clearly under a lot of pressure. The place feels outdated and dirty with its very old stained wall paint and mucky floor throughout. There's always an unpleasant lingering smell which you can feel as soon as you walk in and it is very dark for some reason. Not a pleasant coffee shop in any way. It's a shame as I love their coffee and the location, but sadly I have been avoiding it for the past year and go to another nearby coffee shop instead. I hope things change.
Restaurantji Recommends
Nice drink of tea after a hard day's work ?☕
Fantastic staff , I love a costa
Took back all my empty take out cups. Did my part for the environment.Vegetarian options: Some cafes are better than others. Must admit there are times when we can't find any vegetarian, even when we ask the staff.They certainly could do with increasing their stock.Kid-friendliness: We had my 3+ Great Niece & 10 months old Great Nephew with us. They are cousin's. There was no problem with them being a little loud at times.
Very fast friendly service. I had the cherry and almond slice, which was excellent. My friend had the Toblerone cup cake, which was a little dry.
Staff are very nice, they take allergies seriously and made sure to clean equipment to minimise cross contamination.