We specifically went to Sandbach as they were listed as having vegan options at the Fresh Food cafe! We ended up with three vegetarian breakfasts instead of vegan ones, with no plant based bacon either. The staff member, although lovely, seemed unaware of the difference between vegan and vegetarian. Better training needed. Altogether an expensive and disappointing experience!
Ersin Tefikov
Absolutely appalling customer services. Clearly did not want to serve me or listen to my order. The staff continued to talk to each other. When served my order ,they don’t know how to make macchiato
DT TT
Ordered eat in but was given takeaway.
Yolanda Tang
My glasses suddenly broke and whilst quite blind, Hana and Kim from the Sandbach Southbound branch were absolutely amazing! Even though I just asked for tools to do it myself, they went the extra mile of fixing my glasses themselves and doing as much as they could to ensure my glasses wouldn't break again for the rest of my journey. Honestly saved my night as I still had a very long drive and unlike other staff at Roadchef (at McDonald's) they actually stepped up to help. Big love to Hana and Kim :D
Phil E
Probably the worst motorway services in the country in its present state. There was extensive building work going on but it is horrible anyway. The car park is way too small and people were fighting for places. It is also awkward to navigate and dangerous in its design and layout. The southbound area is the worst. Very big queues at each outlet so we gave up waiting. Toilets had not been cleaned well. It was untidy and messy. Didn't bother sticking around.
Morgana W
Don't stop if you have a baby and disabled person in the car. We sat waiting for ages for either a family or disabled bay. Every one of them were taken by lazy people eating in car, not one child or disability badge in any of them. We were so desperate to stop, feed baby, eat and use loos and nappy change too. Yes, it was busy but spaces, unsuitable for our needs were available further back. Management, please check.
andrewdB7529LX
The food eating area was dirty to say the best with food and litter all over the floor. The floor which looked clean with sticky and that made it feel even more dirty. The wait for McDonalds was almost 20 minutes and actually not that busy. The toilets were dirty and smelt strongly and not in a good way. The car park was a mess with litter. This is by far the worst services I have been too.
Tracey Golding
Absolutely appalling customer services. Clearly did not want to serve me or listen to my order. The staff continued to talk to each other. When served my order which was then missing the syrup I asked for (as they weren't listening) the staff member was rude when asked if the syrup was in, requested I needed to pay for it as he hadn't charged me. If it had been a genuine error, absolutely, but I got the distinct feeling as I approached the till it was an inconvenience.
David Allen
£2.50 for a bottle of water ! Apparentlywater isnt £1 with a hot drink as the hot drink (cortado) wasn't large enough for that offer to stand.The cortado btw was £4.05
Had Lunch at Fresh Foods at the Roadchef Sanbach. We had freshly made fish and chips with mushy peas. It was nice and it was fresh
Dean Hearson (deano0114)
The lad who did my Flat white was so proud of his leaf
Dave Brayshay
When I say that this is the BEST service i have recieved, i just don't mean in coffee shops, i mean ANYWHERE! I dont give this sort of praise easily as those that read my reviews know but the way i was treated from start to go was simply impeccable..thank you to SOPHIE, DAN and KAREN for literally blowing us away..keep it going guys and hopefully your seniors will read this and use your skills to encourage and train other Costa employees..?
Zachaeus Obonyo
Can't get an order right. Nearly killed my friend who has an allergy
outandabout2007
Desperate for the toilet stopped at Sandbach toilets borderline ok. McDonalds food cold (not a thing we normally eat) it was getting late, floor could do with a sweep and accompaniment station not well stocked But the biggest shock was prices in Menzies £2.55 for bottle of water I decline and at a tesco express got 12 for some price. As a result I will not give Menzies my custom anywhere now. Tip Use toilet and leave ensure you have enough supplies for long trips.
What a place!
We specifically went to Sandbach as they were listed as having vegan options at the Fresh Food cafe! We ended up with three vegetarian breakfasts instead of vegan ones, with no plant based bacon either. The staff member, although lovely, seemed unaware of the difference between vegan and vegetarian. Better training needed. Altogether an expensive and disappointing experience!
Absolutely appalling customer services. Clearly did not want to serve me or listen to my order. The staff continued to talk to each other. When served my order ,they don’t know how to make macchiato
Ordered eat in but was given takeaway.
My glasses suddenly broke and whilst quite blind, Hana and Kim from the Sandbach Southbound branch were absolutely amazing! Even though I just asked for tools to do it myself, they went the extra mile of fixing my glasses themselves and doing as much as they could to ensure my glasses wouldn't break again for the rest of my journey. Honestly saved my night as I still had a very long drive and unlike other staff at Roadchef (at McDonald's) they actually stepped up to help. Big love to Hana and Kim :D
Probably the worst motorway services in the country in its present state. There was extensive building work going on but it is horrible anyway. The car park is way too small and people were fighting for places. It is also awkward to navigate and dangerous in its design and layout. The southbound area is the worst. Very big queues at each outlet so we gave up waiting. Toilets had not been cleaned well. It was untidy and messy. Didn't bother sticking around.
Don't stop if you have a baby and disabled person in the car. We sat waiting for ages for either a family or disabled bay. Every one of them were taken by lazy people eating in car, not one child or disability badge in any of them. We were so desperate to stop, feed baby, eat and use loos and nappy change too. Yes, it was busy but spaces, unsuitable for our needs were available further back. Management, please check.
The food eating area was dirty to say the best with food and litter all over the floor. The floor which looked clean with sticky and that made it feel even more dirty. The wait for McDonalds was almost 20 minutes and actually not that busy. The toilets were dirty and smelt strongly and not in a good way. The car park was a mess with litter. This is by far the worst services I have been too.
Absolutely appalling customer services. Clearly did not want to serve me or listen to my order. The staff continued to talk to each other. When served my order which was then missing the syrup I asked for (as they weren't listening) the staff member was rude when asked if the syrup was in, requested I needed to pay for it as he hadn't charged me. If it had been a genuine error, absolutely, but I got the distinct feeling as I approached the till it was an inconvenience.
£2.50 for a bottle of water ! Apparentlywater isnt £1 with a hot drink as the hot drink (cortado) wasn't large enough for that offer to stand.The cortado btw was £4.05
Restaurantji Recommends
Had Lunch at Fresh Foods at the Roadchef Sanbach. We had freshly made fish and chips with mushy peas. It was nice and it was fresh
The lad who did my Flat white was so proud of his leaf
When I say that this is the BEST service i have recieved, i just don't mean in coffee shops, i mean ANYWHERE! I dont give this sort of praise easily as those that read my reviews know but the way i was treated from start to go was simply impeccable..thank you to SOPHIE, DAN and KAREN for literally blowing us away..keep it going guys and hopefully your seniors will read this and use your skills to encourage and train other Costa employees..?
Can't get an order right. Nearly killed my friend who has an allergy
Desperate for the toilet stopped at Sandbach toilets borderline ok. McDonalds food cold (not a thing we normally eat) it was getting late, floor could do with a sweep and accompaniment station not well stocked But the biggest shock was prices in Menzies £2.55 for bottle of water I decline and at a tesco express got 12 for some price. As a result I will not give Menzies my custom anywhere now. Tip Use toilet and leave ensure you have enough supplies for long trips.