This place is abysmal, all you have to do is read all the other 1 star reviews on here to grasp what this hotel is like, terrible waiting staff, breakfast is a complete no go can't cope with more than 4 tables before they run out of glasses and plates, came down today and the toaster has packed it in after being on its last legs for the last week. The rest of the hotel hasn't had a revamp in a decade, the carpets are all pulling up every where you look, the cabling in this place would fail any proper check, they tell you they don't change your room every day when you check in, this is clearly a money saving tactic. Definitely DEFINITELY not worth the £250 a night price tag they put on this place stay well clear!As I was sat in reception last night there was another woman complaining about how much a disappointment this hotel was and I can say I fully agree with her, cannot wait to leave!
Hugo Mucler
Expensive but nice has a nice spa and a good
brian marshall
This has the grandeur of a time long since gone, and for me this is an experience that shouldn't be
Sarah Forbes
Grandiose in structure but a chilled atmosphere staff young but well meaningFood & drinks: Great cuppa
Susan Bowling
We had the most delicious afternoon tea here today, yummy fresh selection of sandwiches, warm fresh scones, and a wonderful selection of cakes with honeycomb, highly recommend ours was a lovely gift gratefully received.Food & drinks: As above delicious afternoon tea, good tea, coffee and vast selection of alcoholic beverages to choose from!
Kirk Mealand
10/10.Great food and drink. Lovely hotel.Friendly staff.And a massive thanks to the young maintenance guy for helping me back to my room so I could get my medication
Graham Payne
We were part of a group using a private room next to the lounge,bar area.I had to wait 15 minutes with 2 patient children to get served at the bar as the 2 staff were busy making Coffees for people seated. It wasn't overly busy!
daniel ebdon
Little bit like faulty towers . Nice place to bed down , and get a drink of the evening ,breakfast is the usual continental and cooked ,but unfortunately you sit in the hugh conservatory and in the January time it get a bit
rich hathaway
Great location, great food, friendly staff..
Peter Froud
I stayed at this hotel with my partner in July 2023. If I could give the hotel 0 stars I would but sadly it won't allow me! The room cost around £250 and we would have got better service in a £50 hostel. It was terrible from start to finish. I complained by email and letter to the management, but to date have never received an acknowledgement or reply. You may notice that they only reply here on good reviews, never for any bad ones.... Which there are many, which says it all.This is a summary of what we encountered. Book here at your risk!We were originally refused from booking an evening meal in the restaurant, as the receptionist informed us the restaurant was full. This was untrue as there were only 20 diners and no-one else turned up whilst we were there from 7.30pm.They had run out of most of the items on the menu.Service was non existent, especially the wine waiter who just dumped an unopened bottle of wine on the table with 2 glasses, then walked off not to be seen again.Desserts took 20 minutes to be served after being ordered and we had to eat these in the bar, as they wanted to set up for breakfasts.The bar shut at 10pm, despite people drinking.The room was very dated. It was a windy night and draft was blowing through constantly.Breakfast service was non existent and the one member of staff present was very rude.In summary, the level of service we received was virtually non-existent and appalling to say the least. The staff had absolutely zero customer skills and treated us and other guests very poorly. It was such a shame, as I had upgraded to the ‘Executive Double Room with Sea View’ at considerable cost, but the level of service was worse that you would expect at a McDonalds!
Lovely, warm welcoming, oasis on a freezing Saturday afternoon.Family friendly, kids dogs hot drinks cakes ?? going back friday for a spa day!!!
AJIBOLA ALEXANDER
Nice Swimming
Matt Bascombe
Always stay
Gianfranco Navello
Stayed in December for 3 nights. Positive sides: quiet place, convenient parking, breakfast with a sweet and savory variety and attentive room service with staff who do not miss anything. The location is period and there is a historical atmosphere. The view of the sea from the large windows of the rooms on the ground floor, including the breakfast room, is pleasant. Heating works perfectly both in the bedroom and for the heated towel rail in the bathroom. Spacious furniture. The location allows you to visit the main places in south Cornwall without traveling too far by car.Negative sides: the first night there was no room service (and they apologized); the second night the bathroom products were not provided, the curtain in the room was torn so it could be done better, especially as it is a 4 star hotel. There is no electrical socket in the bathroom, there is no hairdryer, the mattresses are not very comfortable.
This place is abysmal, all you have to do is read all the other 1 star reviews on here to grasp what this hotel is like, terrible waiting staff, breakfast is a complete no go can't cope with more than 4 tables before they run out of glasses and plates, came down today and the toaster has packed it in after being on its last legs for the last week. The rest of the hotel hasn't had a revamp in a decade, the carpets are all pulling up every where you look, the cabling in this place would fail any proper check, they tell you they don't change your room every day when you check in, this is clearly a money saving tactic. Definitely DEFINITELY not worth the £250 a night price tag they put on this place stay well clear!As I was sat in reception last night there was another woman complaining about how much a disappointment this hotel was and I can say I fully agree with her, cannot wait to leave!
Expensive but nice has a nice spa and a good
This has the grandeur of a time long since gone, and for me this is an experience that shouldn't be
Grandiose in structure but a chilled atmosphere staff young but well meaningFood & drinks: Great cuppa
We had the most delicious afternoon tea here today, yummy fresh selection of sandwiches, warm fresh scones, and a wonderful selection of cakes with honeycomb, highly recommend ours was a lovely gift gratefully received.Food & drinks: As above delicious afternoon tea, good tea, coffee and vast selection of alcoholic beverages to choose from!
10/10.Great food and drink. Lovely hotel.Friendly staff.And a massive thanks to the young maintenance guy for helping me back to my room so I could get my medication
We were part of a group using a private room next to the lounge,bar area.I had to wait 15 minutes with 2 patient children to get served at the bar as the 2 staff were busy making Coffees for people seated. It wasn't overly busy!
Little bit like faulty towers . Nice place to bed down , and get a drink of the evening ,breakfast is the usual continental and cooked ,but unfortunately you sit in the hugh conservatory and in the January time it get a bit
Great location, great food, friendly staff..
I stayed at this hotel with my partner in July 2023. If I could give the hotel 0 stars I would but sadly it won't allow me! The room cost around £250 and we would have got better service in a £50 hostel. It was terrible from start to finish. I complained by email and letter to the management, but to date have never received an acknowledgement or reply. You may notice that they only reply here on good reviews, never for any bad ones.... Which there are many, which says it all.This is a summary of what we encountered. Book here at your risk!We were originally refused from booking an evening meal in the restaurant, as the receptionist informed us the restaurant was full. This was untrue as there were only 20 diners and no-one else turned up whilst we were there from 7.30pm.They had run out of most of the items on the menu.Service was non existent, especially the wine waiter who just dumped an unopened bottle of wine on the table with 2 glasses, then walked off not to be seen again.Desserts took 20 minutes to be served after being ordered and we had to eat these in the bar, as they wanted to set up for breakfasts.The bar shut at 10pm, despite people drinking.The room was very dated. It was a windy night and draft was blowing through constantly.Breakfast service was non existent and the one member of staff present was very rude.In summary, the level of service we received was virtually non-existent and appalling to say the least. The staff had absolutely zero customer skills and treated us and other guests very poorly. It was such a shame, as I had upgraded to the ‘Executive Double Room with Sea View’ at considerable cost, but the level of service was worse that you would expect at a McDonalds!
Restaurantji Recommends
Lovely staff and breakfast in the
Lovely, warm welcoming, oasis on a freezing Saturday afternoon.Family friendly, kids dogs hot drinks cakes ?? going back friday for a spa day!!!
Nice Swimming
Always stay
Stayed in December for 3 nights. Positive sides: quiet place, convenient parking, breakfast with a sweet and savory variety and attentive room service with staff who do not miss anything. The location is period and there is a historical atmosphere. The view of the sea from the large windows of the rooms on the ground floor, including the breakfast room, is pleasant. Heating works perfectly both in the bedroom and for the heated towel rail in the bathroom. Spacious furniture. The location allows you to visit the main places in south Cornwall without traveling too far by car.Negative sides: the first night there was no room service (and they apologized); the second night the bathroom products were not provided, the curtain in the room was torn so it could be done better, especially as it is a 4 star hotel. There is no electrical socket in the bathroom, there is no hairdryer, the mattresses are not very comfortable.