Lovely people but some of the worst sausage and chips I've had down here. Very oily too.
Craig Hewitt
Fish, chips and pukka pies were good. Found the peas and curry sauce a bit on the watery side.
Shamara Williams
I myself have been a customer here for many years and so has my great gran and all my family. Sadly this place has gone down hill which is devastating to see.This evening myself, my partner with our baby went in to get dinner for us and my mum, I’m a very tired mum of a teething 7 month old, which was physically visible. When we arrived they seemed very lovely and welcoming. My partner said they wanted onions on their cheese burger with no lettuce. Once had taken our order. We waited 10-15 mins and was asked if I’d like salt and vinegar on my cod and chips, which I replied “yes, salt only please”. The woman who is the owner and who has always been very lovely to myself over the years, proceeded to put vinegar on my cod and chips without me realising she was doing our order as there was other people in the shop at the same time. When I asked if that was my order and it was confirmed it was, I mentioned she had put vinegar on my cod and chips which I said I didn’t want. She was very adamant that I said yes to salt and vinegar, she tutted at me and went around the back to the cook (the other owner) and very loudly, so I could hear said how she asked if I wanted salt and vinegar and I said yes so now they have to cook me another cod because I changed my mind, which I didn’t change my mind. the woman then came back round to the desk and slammed something down on the side and said “you’ll have to wait now!” In a very snappy tone. Due to the way I was treated I was nearly in tears, I apologised more than once and explained I’m very tired due to my baby, so I might not have been clear enough. The owner then whispered to the 2 teenage girls about myself and my partner as she kept looking over at us. The whole atmosphere was horrible! Once my cod was ready again she looked at me as she huffed and said “right! So just salt yes?” I confirmed it was just salt, which she then said “ok, just salt, I’ve said just salt this time just so we’re clear”. I confirmed once again. Meanwhile my cod was being sorted my partners and my mums food was left out on the side being left to go cold. When we got home and unpacked the food, my partners burger was stone cold, with no cheese, smothered in burger sauce making it leak out the sides and too slippery to hold and a lot of lettuce which my partner stated they didn’t want. The burger bun was soggy, so was the fish batter. Both cod’s were stone cold too as so we’re the chips. The gravy was also like water.Honestly I don’t know what else to say other than I’m so disappointed in this place and the poor customer service. I left the shop crying due to the way I was spoken to and made to feel. I’m only giving 1 start on this review due to tripadvisor not letting me give 0 stars. They’ve lost my custom and my families custom, after many years of being regulars.I would suggest the staff having more customer service training would pay off, but considering the way I was treated was by the owner, I doubt training for the other staff will be on the cards.
Rae Timbrell
Only giving one star as I'm forced too though they don't deserve any stars after the service I received and the food I took home. The staff were very rude and couldn't get an order right, i asked for a cheese burger with onions and burger sauce, no lettuce. Got home to find a cold burger, filled with so much burger sauce that it was impossible to eat and lettuce which i made clear i didn't want, there was also no cheese and the whole burger was just thrown in the box, i had to build the burger myself. The gravy is so watery and has no thickness to it at all and the chips were also cold. All the food we ordered was stone cold and we only live around the corner.My girlfriend was treated very badly by staff, she clearly asked for just salt on her fish and chips and the staff just ignored her and coated everything in vinegar. After their mistake was pointed out, the main lady huffed like a school kid and went to get the cook to make another fish and chips. She then started to talk about my girlfriend behind her back to the cook and later the staff, making the whole experience very uncomfortable. My girlfriend felt so bad after the way she was treated that she left crying.Overall the staff lack customer service, the food is very bad to the point I had nothing to eat and had to cook something when I got home. They can't get any orders right! Will definitely never be going back and recommend others to go elsewhere as this place doesn't deserve anyone's money
Clive Williams
Fantastic fish and chips and lovely staff, there the best in
Mark Vincent
Friendly, chatty staff, and the food is awesome. Keep it up, team.
William Morley
i love them because my coisen works
Mike Hunt
Amazing chippy, daughter & I loved it.
Wayne Thomas
Pretty good Fish and Chips.
Gilly Clark
Best fish and chips in Helston and lovely staff too ?
Best f&c shop worth a 10 mile drive. I go infrequently but she still remembers what we haveWheelchair accessibility: A step in the doorway
Jess A
Ordered chips curry sauce and battered sausages Half the chips were raw and half were cooked so they were obviously not cooked at the same time. The batter on the sausage did not taste right. Also the battered sausage may have been crispy but it was dry ? The only good thing was cury sauce. I'd recommend going elsewhere so you don't get disappointed
Becky Goulding
Nice food and friendly staff. Seemed busy and lots of locals popping in. The floor is very greasy/ slippy.It was the price for me though, we came for fish and chips but once we sat down and saw the menu, we couldn't afford it but we didn't have the heart to walk out as the shop was busy. 2 adults and 3 kids. So we picked the cheaper options the menu and we paid £10 each adult for sausage and chips and I think it was £6.50 each child for sausage and chips. Plus the drinks. Very expensive sausage and chips
Ann-marie Viant
Last evening my daughter 20 with learning disability’s walked into your shop , a member of staff asked her what she wanted in a abrupt way , which she wasn’t expecting and she began to panic and ordered the wrong things as she felt rushed and couldn’t get her words out ! She usually wears her lanyard but didn’t have it on yesterday, just please be a little patient when someone is struggling I know it’s hard when your busy , but it’s knocked my daughter’s confidence .
Shaun Matthews
Best fish and chips in Helston. I gad the foot long batterd sausage which was lovely and the batter perfect really crispy ? ?
Lovely people but some of the worst sausage and chips I've had down here. Very oily too.
Fish, chips and pukka pies were good. Found the peas and curry sauce a bit on the watery side.
I myself have been a customer here for many years and so has my great gran and all my family. Sadly this place has gone down hill which is devastating to see.This evening myself, my partner with our baby went in to get dinner for us and my mum, I’m a very tired mum of a teething 7 month old, which was physically visible. When we arrived they seemed very lovely and welcoming. My partner said they wanted onions on their cheese burger with no lettuce. Once had taken our order. We waited 10-15 mins and was asked if I’d like salt and vinegar on my cod and chips, which I replied “yes, salt only please”. The woman who is the owner and who has always been very lovely to myself over the years, proceeded to put vinegar on my cod and chips without me realising she was doing our order as there was other people in the shop at the same time. When I asked if that was my order and it was confirmed it was, I mentioned she had put vinegar on my cod and chips which I said I didn’t want. She was very adamant that I said yes to salt and vinegar, she tutted at me and went around the back to the cook (the other owner) and very loudly, so I could hear said how she asked if I wanted salt and vinegar and I said yes so now they have to cook me another cod because I changed my mind, which I didn’t change my mind. the woman then came back round to the desk and slammed something down on the side and said “you’ll have to wait now!” In a very snappy tone. Due to the way I was treated I was nearly in tears, I apologised more than once and explained I’m very tired due to my baby, so I might not have been clear enough. The owner then whispered to the 2 teenage girls about myself and my partner as she kept looking over at us. The whole atmosphere was horrible! Once my cod was ready again she looked at me as she huffed and said “right! So just salt yes?” I confirmed it was just salt, which she then said “ok, just salt, I’ve said just salt this time just so we’re clear”. I confirmed once again. Meanwhile my cod was being sorted my partners and my mums food was left out on the side being left to go cold. When we got home and unpacked the food, my partners burger was stone cold, with no cheese, smothered in burger sauce making it leak out the sides and too slippery to hold and a lot of lettuce which my partner stated they didn’t want. The burger bun was soggy, so was the fish batter. Both cod’s were stone cold too as so we’re the chips. The gravy was also like water.Honestly I don’t know what else to say other than I’m so disappointed in this place and the poor customer service. I left the shop crying due to the way I was spoken to and made to feel. I’m only giving 1 start on this review due to tripadvisor not letting me give 0 stars. They’ve lost my custom and my families custom, after many years of being regulars.I would suggest the staff having more customer service training would pay off, but considering the way I was treated was by the owner, I doubt training for the other staff will be on the cards.
Only giving one star as I'm forced too though they don't deserve any stars after the service I received and the food I took home. The staff were very rude and couldn't get an order right, i asked for a cheese burger with onions and burger sauce, no lettuce. Got home to find a cold burger, filled with so much burger sauce that it was impossible to eat and lettuce which i made clear i didn't want, there was also no cheese and the whole burger was just thrown in the box, i had to build the burger myself. The gravy is so watery and has no thickness to it at all and the chips were also cold. All the food we ordered was stone cold and we only live around the corner.My girlfriend was treated very badly by staff, she clearly asked for just salt on her fish and chips and the staff just ignored her and coated everything in vinegar. After their mistake was pointed out, the main lady huffed like a school kid and went to get the cook to make another fish and chips. She then started to talk about my girlfriend behind her back to the cook and later the staff, making the whole experience very uncomfortable. My girlfriend felt so bad after the way she was treated that she left crying.Overall the staff lack customer service, the food is very bad to the point I had nothing to eat and had to cook something when I got home. They can't get any orders right! Will definitely never be going back and recommend others to go elsewhere as this place doesn't deserve anyone's money
Fantastic fish and chips and lovely staff, there the best in
Friendly, chatty staff, and the food is awesome. Keep it up, team.
i love them because my coisen works
Amazing chippy, daughter & I loved it.
Pretty good Fish and Chips.
Best fish and chips in Helston and lovely staff too ?
Restaurantji Recommends
Best f&c shop worth a 10 mile drive. I go infrequently but she still remembers what we haveWheelchair accessibility: A step in the doorway
Ordered chips curry sauce and battered sausages Half the chips were raw and half were cooked so they were obviously not cooked at the same time. The batter on the sausage did not taste right. Also the battered sausage may have been crispy but it was dry ? The only good thing was cury sauce. I'd recommend going elsewhere so you don't get disappointed
Nice food and friendly staff. Seemed busy and lots of locals popping in. The floor is very greasy/ slippy.It was the price for me though, we came for fish and chips but once we sat down and saw the menu, we couldn't afford it but we didn't have the heart to walk out as the shop was busy. 2 adults and 3 kids. So we picked the cheaper options the menu and we paid £10 each adult for sausage and chips and I think it was £6.50 each child for sausage and chips. Plus the drinks. Very expensive sausage and chips
Last evening my daughter 20 with learning disability’s walked into your shop , a member of staff asked her what she wanted in a abrupt way , which she wasn’t expecting and she began to panic and ordered the wrong things as she felt rushed and couldn’t get her words out ! She usually wears her lanyard but didn’t have it on yesterday, just please be a little patient when someone is struggling I know it’s hard when your busy , but it’s knocked my daughter’s confidence .
Best fish and chips in Helston. I gad the foot long batterd sausage which was lovely and the batter perfect really crispy ? ?