Absolutely shocking. The topping ( or lack of it) was right in the middle the crust was about 4 inches thick. But the best bit was the pubic hair chilling out on a slice of pepperoni.
John Knox
They cancel orders and don't tell you it's cancelled until the next day.
James Dexter
Ordered and never made or received. Complained to other local branches and lord behold some people turned up to work sorting out some freezers. Haven’t got my money back. Scam.
M Penner
Placed an order close to £100. The store then calls me and fumbles around the fact that they don’t have a driver. I say I will come and get it myself, they said come in 20 minutes. I arrive on time, food takes an extra 20 minutes of waiting inside. No apologies, but they did make it easier to carry everything to the car by forgetting to make one of the pizzas. I’ll just use Doninos next time!! ??
lee potter
Went in last week was actually in the shop and told I have to order on the app and my phone had no battery. Awfull service will never go
Thomas Carter
Ordered 4 pizzas received email 20 minutes after delivery time saying no driver available, reordered to collect to be told the store was closing and they are not making the order, no call or message to let us know, good job dominos didn’t let us
Jack Gutteridge
Been 1 and a half hours and no pizza. Has said checking and cutting for 40 minutes. Refuse to answer
aliya sultana
I logged a complaint with Papa John's Pizza Newquay store on 7th August after i placed an order at 714pm and it arrived stone cold at 8:36pm. When i called at 8pm i was told it will be there in 5/10mins if i had known that was the truth i would have cancelled then. Now i know i have spoken to the manager before but he claims nothing was logged when i called on the day and the next day. Nearly 3 weeks on they have still not processed my refund.. I called the store again yesterday and spoke to manager jordon and asked where my refund was and asked for an email to say my refund was going to be issued but still nothing (which is what i expected as i think they are hoping its going to go away).
J W
Possible the worst papa johns pizza we've ever had.... tasteless and slightly warm.....not
connie burns
Ordered £30 worth of food for delivery which after 2 hours didn’t show, checked the app and it said it had been delivered, tried to phone them and the phone rang for 30 minutes with no answer. After waiting patiently we went down to papa Johns for there to be what looked 2 children working unattended and when we explained the situation they just grabbed our order from under the heat lamp. Restaurant was empty and didn’t look busy and their phone was ringing and ignored by the other employee while we were there.Would never order or eat here again!To top it of the food was cold and bland. Not worth spending £30. If you want a good pizza then I would go to dominoes 110%.
The order was taken fast and processed quickly. The waiting time is normally 10 minutes and on busy times its 30 minutes. The pizza was very tasty and the price is good for the food delivered
Emma S
This might be the worst takeaway in the Country. Ordered from here multiple times and every time there has been an issue. The orders have been wrong and I've had to ask the delivery drivers to go back and replace the food.This time I phoned up to make sure they'd get my order right, the woman on the phone told me she had made it wrong and "do I want her to make it again" the reason I have to modify my order is due to an allergy and she sounded like I'd just insulted her mum by asking her to remake it.It has now been over two hours since I placed the order and I still haven't received it, I have phoned 20 times since and never get an answer. If it could get to the store to find out where it is myself I would.It is actually awful how lacking in professionalism or care for anything this site is!!
Ryan Hawkins
Had a Philly steak that literally had no steak on it. Served by a moody teen with no customer service skills and who clearly didn’t want to be there. Disappointing.
Lynsay White
Pizza is vile. No taste and hardly any toppings and no sauce on the pizza. Very disappointed
JORDAN HEALE
Ordered a pizzas 3 weeks ago was absolutely disgusting was dry and hardly no toppings cheese like expanding foam contacted right away and requested for a refund they said it will Be in my bank in 3- 5 days still nothing been in store 3 times now to request for it and all they can do is nothing we can do disgusting customer service all rude no hygiene and just DONT CARE.
Absolutely shocking. The topping ( or lack of it) was right in the middle the crust was about 4 inches thick. But the best bit was the pubic hair chilling out on a slice of pepperoni.
They cancel orders and don't tell you it's cancelled until the next day.
Ordered and never made or received. Complained to other local branches and lord behold some people turned up to work sorting out some freezers. Haven’t got my money back. Scam.
Placed an order close to £100. The store then calls me and fumbles around the fact that they don’t have a driver. I say I will come and get it myself, they said come in 20 minutes. I arrive on time, food takes an extra 20 minutes of waiting inside. No apologies, but they did make it easier to carry everything to the car by forgetting to make one of the pizzas. I’ll just use Doninos next time!! ??
Went in last week was actually in the shop and told I have to order on the app and my phone had no battery. Awfull service will never go
Ordered 4 pizzas received email 20 minutes after delivery time saying no driver available, reordered to collect to be told the store was closing and they are not making the order, no call or message to let us know, good job dominos didn’t let us
Been 1 and a half hours and no pizza. Has said checking and cutting for 40 minutes. Refuse to answer
I logged a complaint with Papa John's Pizza Newquay store on 7th August after i placed an order at 714pm and it arrived stone cold at 8:36pm. When i called at 8pm i was told it will be there in 5/10mins if i had known that was the truth i would have cancelled then. Now i know i have spoken to the manager before but he claims nothing was logged when i called on the day and the next day. Nearly 3 weeks on they have still not processed my refund.. I called the store again yesterday and spoke to manager jordon and asked where my refund was and asked for an email to say my refund was going to be issued but still nothing (which is what i expected as i think they are hoping its going to go away).
Possible the worst papa johns pizza we've ever had.... tasteless and slightly warm.....not
Ordered £30 worth of food for delivery which after 2 hours didn’t show, checked the app and it said it had been delivered, tried to phone them and the phone rang for 30 minutes with no answer. After waiting patiently we went down to papa Johns for there to be what looked 2 children working unattended and when we explained the situation they just grabbed our order from under the heat lamp. Restaurant was empty and didn’t look busy and their phone was ringing and ignored by the other employee while we were there.Would never order or eat here again!To top it of the food was cold and bland. Not worth spending £30. If you want a good pizza then I would go to dominoes 110%.
Restaurantji Recommends
The order was taken fast and processed quickly. The waiting time is normally 10 minutes and on busy times its 30 minutes. The pizza was very tasty and the price is good for the food delivered
This might be the worst takeaway in the Country. Ordered from here multiple times and every time there has been an issue. The orders have been wrong and I've had to ask the delivery drivers to go back and replace the food.This time I phoned up to make sure they'd get my order right, the woman on the phone told me she had made it wrong and "do I want her to make it again" the reason I have to modify my order is due to an allergy and she sounded like I'd just insulted her mum by asking her to remake it.It has now been over two hours since I placed the order and I still haven't received it, I have phoned 20 times since and never get an answer. If it could get to the store to find out where it is myself I would.It is actually awful how lacking in professionalism or care for anything this site is!!
Had a Philly steak that literally had no steak on it. Served by a moody teen with no customer service skills and who clearly didn’t want to be there. Disappointing.
Pizza is vile. No taste and hardly any toppings and no sauce on the pizza. Very disappointed
Ordered a pizzas 3 weeks ago was absolutely disgusting was dry and hardly no toppings cheese like expanding foam contacted right away and requested for a refund they said it will Be in my bank in 3- 5 days still nothing been in store 3 times now to request for it and all they can do is nothing we can do disgusting customer service all rude no hygiene and just DONT CARE.