Went there at 5:45 and it says it shuts at 8pm. Was slightly confused as the door was shut but all the lights was on there so I called up to see if they was open a man answered the phone and sounded extremely weird and rude so I asked if they was open and he just didn’t answer so I made sure I had definitely called the right subway and he said I had so I asked if they had shut early which he just said they had and nothing else. Extremely weird and dodgy don’t recommend.
Jenna Crump
The gentleman that was serving here alone on the day I visited absolutely deserves recognition!!!! He was putting together a lengthy uber eats / just eat order, whilst ensuing the queue was informed and well managed.He had the patience of a Saint whilst my children made their request, the food he prepared was great quality, all fresh, well packaged and accurate and combined with friendly attentive service. 10/10, he absolutely deserves a couple of colleagues to support him at the counter !
Harry Towew
I must say, my recent encounter with Jason at the Subway in Newquay was like stumbling upon a sandwich oasis, and Jason was the charismatic guide through this deli delight adventure.Not only did Jason rescue me from a pickle of a problem (pun intended), but he did it with such flair that I half-expected him to don a superhero cape. His handsomeness and charm are like the secret sauce that makes Subway sandwiches even more irresistible.Jason's ability to turn a potentially stressful situation into a comedic saga was a highlight of my day. I'm convinced he has a Ph.D. in sandwich psychology and a master's in making customers laugh. Move over, stand-up comedians – Jason from Subway is in town!In all seriousness, kudos to Jason for being not just a sandwich artist but a comedic genius. His service was top-notch, and the laughs were an unexpected bonus. I left with a full belly, a problem solved, and a smile that lasted longer than the footlong I enjoyed. Subway, you've got a gem in Jason!
Natalie Butler
Visited this evening to get some cookies. Lovely friendly guy in there. Great service, however the thing I'm not happy about, is the fact he's a young person working in there all alone until 2am in the morning!! That's absolutely disgusting! He was clearly uncomfortable with the group of young lads being served before us. What happens should he have an accident? Or calapses whilst there alone? Who's there to help him? Or a group of people or individual comes in to cause trouble? This is absolutely disgusting for an enployer to put an employee in this situation. Sort it out! You heartless, money grabbing, selfish corporate idiots!
Naman Jain
Extremely slow service despite empty store, employee were not so keen on taking orders and had an extremely casual approach. Couldn’t even understand or act on basic requests regarding my subway preparation. Not sure how they were hired.
Jason Bullock
Very run down Half of it was shut.Could not sit down That part was shut. Thay didn't have eny meat balls wich is what I wanted. So I had a Texas sub wich was good. The staff member there all on his own I thank his name was neale he was very thin had glass and a noise ring on the left side. ?????Vegetarian options: YepDietary restrictions: YepParking: NonKid-friendliness: YesWheelchair accessibility: Yep
Richard Brewer
Went today, ordered 4 very simple 6" sandwiches.There were 4 staff working which should've made the service quick, however...3 of the staff were concentrating on Uber/just eat orders which left the inexperienced member of staff to look after a queue of around 20 people.When the other staff finally came to help, saying they were extremely rude & disrespectful would've been a compliment for theIt's fair to say we won't be going back & hopefully Subway actually act on all these reviews & put your staff through customer service training, rather than ignore them!
Frazer Martin Rallying
Rude staff, I was over charged for a child's meal deal and didn't receive all of the meal. Had to wait for a refund of a drink. Very very poor service. Plenty of other places in Newquay to eat and always check the receipt here.
Ben Darnton
My kids enjoyed the food but this place needs a good sweep up especially outside as there's litter everywhere.
Karen W
The customer service was appalling and not at all friendly. Sandwiches were sloppy and the bread stale. They also didn't have the gluten free bread. I suggest you stop hiring kids to work unattended during the summer season!
please avoid as awful service. I asked for a cup of coffee and a biscuit but told the biscuits were 'too hot to serve'. I asked for a biscuit in the glass cabinet, but told they were 'vegan'. Said I was ok with vegan, but I was ignored. awful attitude and service, and certainly will never go back.
Sarah Jackson
Absolutely useless restaurant. 3 hours wait for delivery and it came and it wasn't even my order. Not the first time this has happened
Miles Crutchley
0 management in site, place was a mess, 4 staff members on yet only one person serving, all 3 sandwich breads had mould
thebritsrcoming
Visited Newquay subway and another horrible experience! It was a lunchtime weekday. Granted Newquay was busy but a long wait as the server prepared delivery orders first. Only 3 servers and one was at the till twiddling her thumbs whilst the other 2 scrambled to sort out phone orders, instead of helping customers in line. No tuna available and none extra prepared so i had a slivering of tuna on my sub as she scraped out what she could. Why had no-one prepared enough food for the day? It was only 11.30 and they were out of ingredients! The place itself was nasty, food on the tables and floor and i had to clean my own table before i could sit down. Absolutely disgraceful! I will never visit a Subway in Cornwall again, as this was the 2nd visit whilst on holiday! I live on the Isle of Wight and the Subways in Ryde and Newport are lovely and clean, with plenty of supplies of ingredients available for the subs at all times! Inspectors need to visit these 2 locations as these premises are not up to required hygiene!
Tony Whitehouse
Baguette over done hash browns over done n then left them to go cold had to ask where the hash browns are they closed inside seating before half 3 even though it doesn't shut till 5 same with outside seating also packed away nowhere to sit then
Went there at 5:45 and it says it shuts at 8pm. Was slightly confused as the door was shut but all the lights was on there so I called up to see if they was open a man answered the phone and sounded extremely weird and rude so I asked if they was open and he just didn’t answer so I made sure I had definitely called the right subway and he said I had so I asked if they had shut early which he just said they had and nothing else. Extremely weird and dodgy don’t recommend.
The gentleman that was serving here alone on the day I visited absolutely deserves recognition!!!! He was putting together a lengthy uber eats / just eat order, whilst ensuing the queue was informed and well managed.He had the patience of a Saint whilst my children made their request, the food he prepared was great quality, all fresh, well packaged and accurate and combined with friendly attentive service. 10/10, he absolutely deserves a couple of colleagues to support him at the counter !
I must say, my recent encounter with Jason at the Subway in Newquay was like stumbling upon a sandwich oasis, and Jason was the charismatic guide through this deli delight adventure.Not only did Jason rescue me from a pickle of a problem (pun intended), but he did it with such flair that I half-expected him to don a superhero cape. His handsomeness and charm are like the secret sauce that makes Subway sandwiches even more irresistible.Jason's ability to turn a potentially stressful situation into a comedic saga was a highlight of my day. I'm convinced he has a Ph.D. in sandwich psychology and a master's in making customers laugh. Move over, stand-up comedians – Jason from Subway is in town!In all seriousness, kudos to Jason for being not just a sandwich artist but a comedic genius. His service was top-notch, and the laughs were an unexpected bonus. I left with a full belly, a problem solved, and a smile that lasted longer than the footlong I enjoyed. Subway, you've got a gem in Jason!
Visited this evening to get some cookies. Lovely friendly guy in there. Great service, however the thing I'm not happy about, is the fact he's a young person working in there all alone until 2am in the morning!! That's absolutely disgusting! He was clearly uncomfortable with the group of young lads being served before us. What happens should he have an accident? Or calapses whilst there alone? Who's there to help him? Or a group of people or individual comes in to cause trouble? This is absolutely disgusting for an enployer to put an employee in this situation. Sort it out! You heartless, money grabbing, selfish corporate idiots!
Extremely slow service despite empty store, employee were not so keen on taking orders and had an extremely casual approach. Couldn’t even understand or act on basic requests regarding my subway preparation. Not sure how they were hired.
Very run down Half of it was shut.Could not sit down That part was shut. Thay didn't have eny meat balls wich is what I wanted. So I had a Texas sub wich was good. The staff member there all on his own I thank his name was neale he was very thin had glass and a noise ring on the left side. ?????Vegetarian options: YepDietary restrictions: YepParking: NonKid-friendliness: YesWheelchair accessibility: Yep
Went today, ordered 4 very simple 6" sandwiches.There were 4 staff working which should've made the service quick, however...3 of the staff were concentrating on Uber/just eat orders which left the inexperienced member of staff to look after a queue of around 20 people.When the other staff finally came to help, saying they were extremely rude & disrespectful would've been a compliment for theIt's fair to say we won't be going back & hopefully Subway actually act on all these reviews & put your staff through customer service training, rather than ignore them!
Rude staff, I was over charged for a child's meal deal and didn't receive all of the meal. Had to wait for a refund of a drink. Very very poor service. Plenty of other places in Newquay to eat and always check the receipt here.
My kids enjoyed the food but this place needs a good sweep up especially outside as there's litter everywhere.
The customer service was appalling and not at all friendly. Sandwiches were sloppy and the bread stale. They also didn't have the gluten free bread. I suggest you stop hiring kids to work unattended during the summer season!
Restaurantji Recommends
please avoid as awful service. I asked for a cup of coffee and a biscuit but told the biscuits were 'too hot to serve'. I asked for a biscuit in the glass cabinet, but told they were 'vegan'. Said I was ok with vegan, but I was ignored. awful attitude and service, and certainly will never go back.
Absolutely useless restaurant. 3 hours wait for delivery and it came and it wasn't even my order. Not the first time this has happened
0 management in site, place was a mess, 4 staff members on yet only one person serving, all 3 sandwich breads had mould
Visited Newquay subway and another horrible experience! It was a lunchtime weekday. Granted Newquay was busy but a long wait as the server prepared delivery orders first. Only 3 servers and one was at the till twiddling her thumbs whilst the other 2 scrambled to sort out phone orders, instead of helping customers in line. No tuna available and none extra prepared so i had a slivering of tuna on my sub as she scraped out what she could. Why had no-one prepared enough food for the day? It was only 11.30 and they were out of ingredients! The place itself was nasty, food on the tables and floor and i had to clean my own table before i could sit down. Absolutely disgraceful! I will never visit a Subway in Cornwall again, as this was the 2nd visit whilst on holiday! I live on the Isle of Wight and the Subways in Ryde and Newport are lovely and clean, with plenty of supplies of ingredients available for the subs at all times! Inspectors need to visit these 2 locations as these premises are not up to required hygiene!
Baguette over done hash browns over done n then left them to go cold had to ask where the hash browns are they closed inside seating before half 3 even though it doesn't shut till 5 same with outside seating also packed away nowhere to sit then