At Victoria Services Cornwall, young female server made us feel that we were interrupting her job as she took our order. Didn’t speak to us at all apart to ask for the amount owed. Didn’t confirm the card had gone through. We paid for an extra coffee because as we thought she’d not heard us first time so repeated the order so got two of the same product. Complete lack of pleasant customer service.
802sandieg
As always, excellent toast and coffee - and fabulous service as always from Alison and Tyler. Always cheerful and friendly and nothing too much trouble!! Other Costa’s could learn a lot!!! Sandie.
Nicola LC
I love going to the costa drive thru at the Cornwall services!Always the best service from the brunette lady with glasses !! She’s so polite and chatty ?
Nicola Le Cheminant
I love going to the costa drive thru at the Cornwall services!Always the best service from the brunette lady with glasses !! She’s so polite and chatty ?
GID
Very nice food!I was very impressed by how good the coffee is.
Professional Reviews
Very nice food!I was very impressed by how good the coffee is.
K Pardoe
They don't stock half the things they sell on the menu nor advertise AT the drive-thru. And no one bothers to put stickers over the things they don't have. So annoying that it happens every time and now at the ~15th time I've become so sick of it that I'm writing this! So if you want something specific to eat, including seasonal things, you probably won't get it here.
Lucinda Arnold
Nice coffee....wasn't impressed with lad serving though. Over filled cups so couldn't add much milk. Then put lids on two cups that were overflowing. Returned to ask if he could empty some out of one and add extra milk. He did but in a way that made me feel uncomfortable...he couldn't care less.Vegetarian options: Ok.
Jack S
Visited in store recently for coffee and asked the lady at the till if all of the cakes apply for the free birthday slice from the app (it was my birthday, obviously) and she just simply said yes. They always seem quite grumpy at the shop inside the services which is a shame. I've worked in customer service and hospitality for years but even without this, surely it's just kind human nature to say happy birthday when someone goes into store and clearly scans the birthday cake reward?! Thought that was really bizarre. That said, I only popped in here because the drive thru was shut for a few days. I visit there weekly on the way to work and everyone there, everytime I go is always so lovely, friendly and chatty. They must recognise regulars and we have a bit of a natter whilst I'm paying - the drive thru is a credit to Costa!
Jack P
Visited in store recently for coffee and asked the lady at the till if all of the cakes apply for the free birthday slice from the app (it was my birthday, obviously) and she just simply said yes. They always seem quite grumpy at the shop inside the services which is a shame. I've worked in customer service and hospitality for years but even without this, surely it's just kind human nature to say happy birthday when someone goes into store and clearly scans the birthday cake reward?! Thought that was really bizarre. That said, I only popped in here because the drive thru was shut for a few days. I visit there weekly on the way to work and everyone there, everytime I go is always so lovely, friendly and chatty. They must recognise regulars and we have a bit of a natter whilst I'm paying - the drive thru is a credit to Costa!
Just got a mocha. So piping hot I burnt my tongue and the mocha doesn't taste anywhere like a mocha!
Darren Godfrey
Great coffee stop
Charlotte Hiscox
It was really cold in the shop on this visit, not the first timeOn previous occasions, I've asked them to turn the air-con down. People sat in coats and the staff were too busy chatting in the kitchenOn this visit, we couldn't find a clean table (part of the course, unfortunately), dirty or still had trays or dirty cups. It wasn't so busy at the counter that someone couldn't have cleaned themCoffee is OK, sometimes bitter which may indicate it's not being ground to the correct ratioThe store in St Austell has a captive audience as no other coffee shop in the precinct stays open past 4pmI don't go here through choice anymore. Which is a shame, as I have always preferred their beverages to other viral shops.
Nikki Markee
Visited Costa after a tough day for a hot chocolate and was served by Harvey, just want to say what a pleasant young man he is, friendly, professional and a highly motivated person.
Penny Burghart
Great welcome, efficient service with a smile. Well done!Parking: Plenty of parking.
At Victoria Services Cornwall, young female server made us feel that we were interrupting her job as she took our order. Didn’t speak to us at all apart to ask for the amount owed. Didn’t confirm the card had gone through. We paid for an extra coffee because as we thought she’d not heard us first time so repeated the order so got two of the same product. Complete lack of pleasant customer service.
As always, excellent toast and coffee - and fabulous service as always from Alison and Tyler. Always cheerful and friendly and nothing too much trouble!! Other Costa’s could learn a lot!!! Sandie.
I love going to the costa drive thru at the Cornwall services!Always the best service from the brunette lady with glasses !! She’s so polite and chatty ?
I love going to the costa drive thru at the Cornwall services!Always the best service from the brunette lady with glasses !! She’s so polite and chatty ?
Very nice food!I was very impressed by how good the coffee is.
Very nice food!I was very impressed by how good the coffee is.
They don't stock half the things they sell on the menu nor advertise AT the drive-thru. And no one bothers to put stickers over the things they don't have. So annoying that it happens every time and now at the ~15th time I've become so sick of it that I'm writing this! So if you want something specific to eat, including seasonal things, you probably won't get it here.
Nice coffee....wasn't impressed with lad serving though. Over filled cups so couldn't add much milk. Then put lids on two cups that were overflowing. Returned to ask if he could empty some out of one and add extra milk. He did but in a way that made me feel uncomfortable...he couldn't care less.Vegetarian options: Ok.
Visited in store recently for coffee and asked the lady at the till if all of the cakes apply for the free birthday slice from the app (it was my birthday, obviously) and she just simply said yes. They always seem quite grumpy at the shop inside the services which is a shame. I've worked in customer service and hospitality for years but even without this, surely it's just kind human nature to say happy birthday when someone goes into store and clearly scans the birthday cake reward?! Thought that was really bizarre. That said, I only popped in here because the drive thru was shut for a few days. I visit there weekly on the way to work and everyone there, everytime I go is always so lovely, friendly and chatty. They must recognise regulars and we have a bit of a natter whilst I'm paying - the drive thru is a credit to Costa!
Visited in store recently for coffee and asked the lady at the till if all of the cakes apply for the free birthday slice from the app (it was my birthday, obviously) and she just simply said yes. They always seem quite grumpy at the shop inside the services which is a shame. I've worked in customer service and hospitality for years but even without this, surely it's just kind human nature to say happy birthday when someone goes into store and clearly scans the birthday cake reward?! Thought that was really bizarre. That said, I only popped in here because the drive thru was shut for a few days. I visit there weekly on the way to work and everyone there, everytime I go is always so lovely, friendly and chatty. They must recognise regulars and we have a bit of a natter whilst I'm paying - the drive thru is a credit to Costa!
Restaurantji Recommends
Just got a mocha. So piping hot I burnt my tongue and the mocha doesn't taste anywhere like a mocha!
Great coffee stop
It was really cold in the shop on this visit, not the first timeOn previous occasions, I've asked them to turn the air-con down. People sat in coats and the staff were too busy chatting in the kitchenOn this visit, we couldn't find a clean table (part of the course, unfortunately), dirty or still had trays or dirty cups. It wasn't so busy at the counter that someone couldn't have cleaned themCoffee is OK, sometimes bitter which may indicate it's not being ground to the correct ratioThe store in St Austell has a captive audience as no other coffee shop in the precinct stays open past 4pmI don't go here through choice anymore. Which is a shame, as I have always preferred their beverages to other viral shops.
Visited Costa after a tough day for a hot chocolate and was served by Harvey, just want to say what a pleasant young man he is, friendly, professional and a highly motivated person.
Great welcome, efficient service with a smile. Well done!Parking: Plenty of parking.