Very, very busy, no clean tables, and staff busy and seemed inexperienced. We ended up with a sandwich on our tray (and subsequently table) which wasn't ours, and it was taken and given directly to another customer!!!! Toilets not terribly clean and a long wait as there was only 2.
MannyF08
Decent coffee, though the staff there are not well-versed in making genuinely good coffee. Also, it is extremely expensive, RM 22 (AUD 7.50) for a cappuccino. I have been to many Costa Coffee branches around the globe and this is one of the most expensive in the world. Even in Australia with much higher salaries the same coffee would cost AUD 5 tops. Just for perspective: a local Malaysian having to pay that much for a coffee, is the equivalent to someone paying AUD 22 for a coffee in Australia.
Jon Herridge
Megan was brilliant. Great customer service from the counter to the barista.
asdfghjklsm
Not the cleanest place. Burnt drinks (too hot to drink for a good few minutes). One plus - the staff are nice and polite. We did pop back up to ask for some cold milk, but they only put in a tiny top up leaving it still far too hot to enjoy.
Chris Arthur
Popular coffee shop, I always enjoy the products and visiting usually after a visit to the local retail centre in which it is sited , plus it's popular with hospital visitors and students from the college who use the free wifiParking: Restricted parking but free for at least 90 mins. Time to shop and have a coffee. The hospital is opposite so handy to have a coffee while waiting for someone to have an appointment.Wheelchair accessibility: Ground floor coffee shop, parking directly outside for disabled, sloped access
James Hodge
What a friendly place! Lauren in particular is very nice and upbeat.
gail willis
I had to clear a table so we could sit somewhere. It took 10 + minutes to serve 6 people in the queue ahead of us. Hot chocolate came with 'squirty' cream even though we asked for no cream. Hot chocolate was bitter, not very chocolatey.
Skye Monroe
Great vegetarian and vegan options, disabled access and disabled toilet. Wonderful staff: friendly, helpful and kind. Highly recommend.
Isla D
Lots of tables to sit down, watermelon and mint refresher was very nice, maybe a little small for the price. Visited at 13:30. Chocolate rice crispy cluster also very good.
Jo Wilton
The staff and the service was amazing.. The staff were friendly despite their working conditions.Working in this heat with no air conditioning is unacceptable and should not be expected of them.Management need to resolve this as this is the second in 10 days I've visited and both times staff have been working under the same conditons
So overwhelmingly busy, but the staff was highly organised. Very popular coffee shop.
Tanya Hunter
very kind and considerate to me with a disability and recent surgery.
Marjorie Emms
Just had a coffee before a hospital appointment
Paradise07232262497
Useless staff. Left standing waiting for coffee while staff severed other customers. Staff became defensive when pointed out I hadn't had my coffee, food was cold and needed to be reheated. Very poor customer service Costa really need to better.
SteveE21
We went in after a baby scan at Treliske hospital. My partner ordered a Blueberry Bubble Frappe. £5 later we were given our drink and left. Once outside my partner tasted the drink and said there weren't any bubbles in it (this was the main reason she ordered it). We went back inside and said we didn't think it had any of the blueberry bubbles in it to which the lady behind the counter said 'oh, no we don't do those any more'. We left somewhat bemused wondering why the drink is still on the large poster behind the counter, why we weren't told that when we ordered or why we weren't offered a discount or our money back.
Very, very busy, no clean tables, and staff busy and seemed inexperienced. We ended up with a sandwich on our tray (and subsequently table) which wasn't ours, and it was taken and given directly to another customer!!!! Toilets not terribly clean and a long wait as there was only 2.
Decent coffee, though the staff there are not well-versed in making genuinely good coffee. Also, it is extremely expensive, RM 22 (AUD 7.50) for a cappuccino. I have been to many Costa Coffee branches around the globe and this is one of the most expensive in the world. Even in Australia with much higher salaries the same coffee would cost AUD 5 tops. Just for perspective: a local Malaysian having to pay that much for a coffee, is the equivalent to someone paying AUD 22 for a coffee in Australia.
Megan was brilliant. Great customer service from the counter to the barista.
Not the cleanest place. Burnt drinks (too hot to drink for a good few minutes). One plus - the staff are nice and polite. We did pop back up to ask for some cold milk, but they only put in a tiny top up leaving it still far too hot to enjoy.
Popular coffee shop, I always enjoy the products and visiting usually after a visit to the local retail centre in which it is sited , plus it's popular with hospital visitors and students from the college who use the free wifiParking: Restricted parking but free for at least 90 mins. Time to shop and have a coffee. The hospital is opposite so handy to have a coffee while waiting for someone to have an appointment.Wheelchair accessibility: Ground floor coffee shop, parking directly outside for disabled, sloped access
What a friendly place! Lauren in particular is very nice and upbeat.
I had to clear a table so we could sit somewhere. It took 10 + minutes to serve 6 people in the queue ahead of us. Hot chocolate came with 'squirty' cream even though we asked for no cream. Hot chocolate was bitter, not very chocolatey.
Great vegetarian and vegan options, disabled access and disabled toilet. Wonderful staff: friendly, helpful and kind. Highly recommend.
Lots of tables to sit down, watermelon and mint refresher was very nice, maybe a little small for the price. Visited at 13:30. Chocolate rice crispy cluster also very good.
The staff and the service was amazing.. The staff were friendly despite their working conditions.Working in this heat with no air conditioning is unacceptable and should not be expected of them.Management need to resolve this as this is the second in 10 days I've visited and both times staff have been working under the same conditons
Restaurantji Recommends
So overwhelmingly busy, but the staff was highly organised. Very popular coffee shop.
very kind and considerate to me with a disability and recent surgery.
Just had a coffee before a hospital appointment
Useless staff. Left standing waiting for coffee while staff severed other customers. Staff became defensive when pointed out I hadn't had my coffee, food was cold and needed to be reheated. Very poor customer service Costa really need to better.
We went in after a baby scan at Treliske hospital. My partner ordered a Blueberry Bubble Frappe. £5 later we were given our drink and left. Once outside my partner tasted the drink and said there weren't any bubbles in it (this was the main reason she ordered it). We went back inside and said we didn't think it had any of the blueberry bubbles in it to which the lady behind the counter said 'oh, no we don't do those any more'. We left somewhat bemused wondering why the drink is still on the large poster behind the counter, why we weren't told that when we ordered or why we weren't offered a discount or our money back.