Shocking customer service … main guy very passive aggressive. The restaurant was empty we got sat by the door which was quite cold asked to move to the corner that wasnt booked he refused in a controlling manner you are two you WILL sit here remember the restaurant has no other customers… I said I don’t think so don’t like your attitude we are Leaving . His answer was fine bye!!!! And that is why your restaurant is empty! Will not return!!!!
Kiran Bhakre
Generally I don’t write bad reviews but this restaurant deserve it.My recent encounter at the Spice Club proved to be a disappointment on multiple fronts. While the cuisine, though lacking authenticity, manages to be tolerable from a distance, the real letdown comes from the service, coupled with a disconcerting behavior exhibited by the staff.Diverging from the standard restaurant experience, at this restaurant customers bear the responsibility of initiating the welcome, need present the entire order upfront, including items like papadum, nothing will be served till whole order is provided, all while being restricted from making on-the-fly additions. Any attempt to include something spontaneously is treated as a new request, subjecting patrons to an inconvenient 30-minute wait.Adding to the frustration is the staff's behavior, which is not only disappointing but unsettling. Instead of the customary warm welcome, patrons find themselves in the peculiar position of having to initiate the welcome for the staff. This unprofessional dynamic adds an uncomfortable layer to the overall dining experience, emphasizing a lack of customer-centric approach. The Spice Club, with its inauthentic cuisine, cumbersome service model, and concerning staff behavior, falls short of providing the enjoyable and inviting dining environment that patrons typically seek.
Ashley Tiffen
Went for the first time and got a takeaway will definately be back food was
ATULMAAN
Firstly, I generally do not give negative feedback but the service & attitude of the staff at restaurant made me to write this review about very bad experience.Staff think that they are superior and asked us to order everything one go. We went for the 1st time and wasn't sure about taste. When we want to order more staff was arguing and said that it will take 1hr to get the dish.For tourists, I will suggest to go to any other near Indian restaurant as we want to relax after day of travel rather than following the rules dictated by the person at the counter.Let me just say,This isn’t Indian food.This is food cooked with Asian spices.Some dishes was ok, some was very disappointing.Important:The manager I felt didn’t take care of us.One waiter was helpful.Won’t be going back.(I have given ONE star as its mandatory to select else I would vote -negative stars so that no other tourists to get inconvenience)
Lyanda Scadding
Delicious, as ever. We prefer to dine in as the atmosphere is great, staff are wonderful and it's a family favourite.Vegetarian options: Vegetable Dansak is a firm favourite.Most dishes have a vegetarian option.Dietary restrictions: We let them know our requirements and they advise what is a straightforward yes and ask the chef if it's possible to adapt others. Never in over a decade have we had a problem.Parking: Plenty of disc zone parking on all streets for 1hr up to 6pm, but plenty of car parks locally.Kid-friendliness: All the family is welcome.
Raji Lall
As Indian who can eat spice,Let me just say,This isn’t Indian food.This is food cooked with Asian spices.Some dishes was ok, some was very disappointing.There was too much chilli in some dishes and had no real flavour.The lamb chops in the curry was tough and some was cold.The manager I felt didn’t take care of us.One waiter was helpful.Won’t be going back.
Donna O'Brien
Absolutely delicious and staff friendly. Happy to box up what we couldn't eat.
Billy-Joe Rawlinson
Spice Club in Cockermouth offers a dining experience that seamlessly blends excellent-tasting food, a friendly and attentive staff, and reasonable prices. From the moment you step through the door, the inviting ambiance sets the stage for an enjoyable meal.The restaurant's menu boasts a diverse selection of dishes that cater to various tastes and preferences. Each item is a culinary delight, showcasing the chef's skillful use of spices and flavors. Whether you're a fan of mild or fiery dishes, Spice Club provides a range of options that tantalize the taste buds. The quality of the ingredients is evident in every bite, and the presentation adds a touch of sophistication to the dining experience.One standout aspect of Spice Club is the attentive and pleasant staff. From the moment you are seated, the waitstaff exudes warmth and professionalism. They are knowledgeable about the menu, offering helpful recommendations and ensuring that dietary preferences or restrictions are accommodated. This personalized approach enhances the overall dining experience, making patrons feel valued and well-cared for throughout their visit.The restaurant's commitment to customer satisfaction is further highlighted by its prompt and efficient service. Dishes are served with just the right timing, allowing diners to savor each course without feeling rushed. The staff's attentiveness extends beyond the initial order, with timely refills of drinks and a willingness to address any additional requests. This level of service contributes significantly to the overall positive impression of the Spice Club.Despite the high-quality cuisine and exceptional service, Spice Club maintains reasonable prices, making it an attractive option for a wide range of diners. The value for money is evident in the portion sizes, ensuring that patrons leave satisfied without breaking the bank. This balance between quality and affordability sets Spice Club apart, making it a go-to choice for both casual meals and special occasions.The restaurant's interior design adds to the overall appeal, with a tasteful blend of modern elements and traditional accents. The comfortable seating and well-appointed decor create a welcoming atmosphere, ideal for intimate dinners or group gatherings. The attention to detail in the restaurant's aesthetics mirrors the meticulous approach taken in crafting the menu, emphasizing a commitment to providing a holistic and enjoyable dining experience.In conclusion, Spice Club in Cockermouth excels in delivering
Sean
A group of us went for a meal,8 poppadoms and dips3 different starters5 different mainsNot 1 complaint from anyone, the service was attentive and would be hard to beat without crowding you out. I had the lamb Tamarind with Keema rice and couldn't finish it as there was way to much. One of the best Tamarind dishes I've had. Take home bags were required, reasonably priced, lovely restaurant. 1 minor thing, there is only 1 toilet for the gents, so a queue easily forms. Well worth a visit, we will definitely be going back.
Flyer13879297836
A group of us went for a meal, 8 poppadoms and dips 3 different starters 5 different mains Not 1 complaint from anyone, the service was attentive and would be hard to beat without crowding you out. I had the lamb Tamarind with Keema rice and couldn't finish it as there was way to much. One of the best Tamarind dishes I've had. Take home bags were required, reasonably priced, lovely restaurant. 1 minor thing, there is only 1 toilet for the gents, so a queue easily forms. Well worth a visit, we will definitely be going back.
The food is fine. On the pricy side but lots of choice and tasty. There is, however, a slightly strange atmosphere which I can’t quite put my finger on. The waiters are, frankly, a little odd….
TravLP
We had the set menu for 2 to takeaway and the food was really nice (particularly the Massala). Portions were very generous and staff were polite and friendly when we collected our order. Restaurant also looked lovely and clean.
Keith Freegard
Decent menu; an average curry; service okay. Nice local beer ? was good Loweswater Ale.
Paul Talbot
I was here 20 minutes ago for a sit-down meal . Found the food and the service excellent. I'm working away from home, but I will come again if I'm up this way . 10 out of 10.
john h
The food was great and most of the staff were good however, the main waiter wasn't friendly or helpful ref our table. He insisted we had one of 2 tables for 2, both not in great positions despite many tables for 4 not occupied. When we we're satisfied he said "you can leave". We stayed as hungry after a long journey. During our time there (Thursday evening), a number of tables for 4 we're unoccupied, and one had 2 people using it. Not happy & won't return.
Shocking customer service … main guy very passive aggressive. The restaurant was empty we got sat by the door which was quite cold asked to move to the corner that wasnt booked he refused in a controlling manner you are two you WILL sit here remember the restaurant has no other customers… I said I don’t think so don’t like your attitude we are Leaving . His answer was fine bye!!!! And that is why your restaurant is empty! Will not return!!!!
Generally I don’t write bad reviews but this restaurant deserve it.My recent encounter at the Spice Club proved to be a disappointment on multiple fronts. While the cuisine, though lacking authenticity, manages to be tolerable from a distance, the real letdown comes from the service, coupled with a disconcerting behavior exhibited by the staff.Diverging from the standard restaurant experience, at this restaurant customers bear the responsibility of initiating the welcome, need present the entire order upfront, including items like papadum, nothing will be served till whole order is provided, all while being restricted from making on-the-fly additions. Any attempt to include something spontaneously is treated as a new request, subjecting patrons to an inconvenient 30-minute wait.Adding to the frustration is the staff's behavior, which is not only disappointing but unsettling. Instead of the customary warm welcome, patrons find themselves in the peculiar position of having to initiate the welcome for the staff. This unprofessional dynamic adds an uncomfortable layer to the overall dining experience, emphasizing a lack of customer-centric approach. The Spice Club, with its inauthentic cuisine, cumbersome service model, and concerning staff behavior, falls short of providing the enjoyable and inviting dining environment that patrons typically seek.
Went for the first time and got a takeaway will definately be back food was
Firstly, I generally do not give negative feedback but the service & attitude of the staff at restaurant made me to write this review about very bad experience.Staff think that they are superior and asked us to order everything one go. We went for the 1st time and wasn't sure about taste. When we want to order more staff was arguing and said that it will take 1hr to get the dish.For tourists, I will suggest to go to any other near Indian restaurant as we want to relax after day of travel rather than following the rules dictated by the person at the counter.Let me just say,This isn’t Indian food.This is food cooked with Asian spices.Some dishes was ok, some was very disappointing.Important:The manager I felt didn’t take care of us.One waiter was helpful.Won’t be going back.(I have given ONE star as its mandatory to select else I would vote -negative stars so that no other tourists to get inconvenience)
Delicious, as ever. We prefer to dine in as the atmosphere is great, staff are wonderful and it's a family favourite.Vegetarian options: Vegetable Dansak is a firm favourite.Most dishes have a vegetarian option.Dietary restrictions: We let them know our requirements and they advise what is a straightforward yes and ask the chef if it's possible to adapt others. Never in over a decade have we had a problem.Parking: Plenty of disc zone parking on all streets for 1hr up to 6pm, but plenty of car parks locally.Kid-friendliness: All the family is welcome.
As Indian who can eat spice,Let me just say,This isn’t Indian food.This is food cooked with Asian spices.Some dishes was ok, some was very disappointing.There was too much chilli in some dishes and had no real flavour.The lamb chops in the curry was tough and some was cold.The manager I felt didn’t take care of us.One waiter was helpful.Won’t be going back.
Absolutely delicious and staff friendly. Happy to box up what we couldn't eat.
Spice Club in Cockermouth offers a dining experience that seamlessly blends excellent-tasting food, a friendly and attentive staff, and reasonable prices. From the moment you step through the door, the inviting ambiance sets the stage for an enjoyable meal.The restaurant's menu boasts a diverse selection of dishes that cater to various tastes and preferences. Each item is a culinary delight, showcasing the chef's skillful use of spices and flavors. Whether you're a fan of mild or fiery dishes, Spice Club provides a range of options that tantalize the taste buds. The quality of the ingredients is evident in every bite, and the presentation adds a touch of sophistication to the dining experience.One standout aspect of Spice Club is the attentive and pleasant staff. From the moment you are seated, the waitstaff exudes warmth and professionalism. They are knowledgeable about the menu, offering helpful recommendations and ensuring that dietary preferences or restrictions are accommodated. This personalized approach enhances the overall dining experience, making patrons feel valued and well-cared for throughout their visit.The restaurant's commitment to customer satisfaction is further highlighted by its prompt and efficient service. Dishes are served with just the right timing, allowing diners to savor each course without feeling rushed. The staff's attentiveness extends beyond the initial order, with timely refills of drinks and a willingness to address any additional requests. This level of service contributes significantly to the overall positive impression of the Spice Club.Despite the high-quality cuisine and exceptional service, Spice Club maintains reasonable prices, making it an attractive option for a wide range of diners. The value for money is evident in the portion sizes, ensuring that patrons leave satisfied without breaking the bank. This balance between quality and affordability sets Spice Club apart, making it a go-to choice for both casual meals and special occasions.The restaurant's interior design adds to the overall appeal, with a tasteful blend of modern elements and traditional accents. The comfortable seating and well-appointed decor create a welcoming atmosphere, ideal for intimate dinners or group gatherings. The attention to detail in the restaurant's aesthetics mirrors the meticulous approach taken in crafting the menu, emphasizing a commitment to providing a holistic and enjoyable dining experience.In conclusion, Spice Club in Cockermouth excels in delivering
A group of us went for a meal,8 poppadoms and dips3 different starters5 different mainsNot 1 complaint from anyone, the service was attentive and would be hard to beat without crowding you out. I had the lamb Tamarind with Keema rice and couldn't finish it as there was way to much. One of the best Tamarind dishes I've had. Take home bags were required, reasonably priced, lovely restaurant. 1 minor thing, there is only 1 toilet for the gents, so a queue easily forms. Well worth a visit, we will definitely be going back.
A group of us went for a meal, 8 poppadoms and dips 3 different starters 5 different mains Not 1 complaint from anyone, the service was attentive and would be hard to beat without crowding you out. I had the lamb Tamarind with Keema rice and couldn't finish it as there was way to much. One of the best Tamarind dishes I've had. Take home bags were required, reasonably priced, lovely restaurant. 1 minor thing, there is only 1 toilet for the gents, so a queue easily forms. Well worth a visit, we will definitely be going back.
Restaurantji Recommends
The food is fine. On the pricy side but lots of choice and tasty. There is, however, a slightly strange atmosphere which I can’t quite put my finger on. The waiters are, frankly, a little odd….
We had the set menu for 2 to takeaway and the food was really nice (particularly the Massala). Portions were very generous and staff were polite and friendly when we collected our order. Restaurant also looked lovely and clean.
Decent menu; an average curry; service okay. Nice local beer ? was good Loweswater Ale.
I was here 20 minutes ago for a sit-down meal . Found the food and the service excellent. I'm working away from home, but I will come again if I'm up this way . 10 out of 10.
The food was great and most of the staff were good however, the main waiter wasn't friendly or helpful ref our table. He insisted we had one of 2 tables for 2, both not in great positions despite many tables for 4 not occupied. When we we're satisfied he said "you can leave". We stayed as hungry after a long journey. During our time there (Thursday evening), a number of tables for 4 we're unoccupied, and one had 2 people using it. Not happy & won't return.