Mislead by the 4 Star rating. Awful experience from start to finish.Booked a table for myself and my partner on the first floor. Upon arrival the entire first floor was booked out for a function, but fortunately we found a table down stairs with no help from staff. After placing our order at the bar, 2x burgers and 2x drinks the wait begun. 90 minutes later 1x burger had made it way to the table, raw & under cooked! We then queried the location on the 2nd burger which wasn't even placed on our order and had to be reordered. After sending back the back the under cooked burger we then had to wait and additional 30 mins for our food and still had items missing! Once we received our food i even felt guilty eating in from of many other tables playing the same waiting game. Staff were not helpful nor did they seem even remotely interested. Defiantly would not visit again.
Danny de Reybekill
Came in while being shown the area, it's super close to the train station, loads of seating outside, also has fire heaters which are so lovely! Food was hearty, served promptly and tasty. Drinks were good also! Huge shouts also to Taz who was really friendly serving us??
Pam Flitcroft
Absolutely disgusted at the “service” we received yesterday. My daughter and son in law booked a table for 5pm for 8 people. The table was upstairs, I’m disabled and found it difficult and painful to get upstairs but when my daughter booked she was told there were no tables downstairs. There was at least 3 tables free and big enough for us all. My son in law went downstairs and ordered the drinks and asked for the menu. He was told that they had stopped taking food orders as the chef had to catch up. Then one of the staff came and said the card had been declined. Luckily my son in law has his banking app on his phone so checked his account and it showed it HAD gone through. This happened to 2 other tables while we were there. I went down to the bar to see when we could order food as our 5 year old twin grandsons were very hungry and I’m Type 1 diabetic and needed to eat. I was told the chef was coming back in about 15 minutes, so was he catching up on orders or had he gone home? The attitude of the young girl on the bar was appalling. It wasn’t her problem apparently. I hope the owners see this review and MAKE it her problem! Mothers Day was ruined for both me and my daughter whose eldest son had come home on leave from the RAF especially for Mothers Day. The older lady said she had just started working there so can’t criticise her as she seemed overwhelmed. The young girl on the other hand was cocky and is obviously not suited to a customer facing role!We left an hour after arriving without ordering any food and we certainly won’t be going back. We ended up at Wetherspoons where the service was quick and cheerful. It’s not really somewhere to go for a family celebratory meal but beggars can’t be choosers.Oh and a final word on the Duke, £2.50 for a Fruit Shoot is bloody daylight robbery
Ian Flitcroft
Daughter booked table for mother's day for 5pm was told wait was at least 1 HR no one in .place was filthy staff didn't seem bothered about customers . Won't be going back
roger lympany
Nothing special it's clean & serves food & of course beer etc it's a simple stop off for
bonibelle 91
Absolutely incredible service ,fast and friendly nothing we asked for was any trouble or to much , really made us feel very welcome.The food both times we've been have been beyond what we could of imagined , everything cooked and plated to perfection , we've eaten at alot of places but in my opinion this is one of the best places to eat , chill have a warm welcoming atmosphere and we will be recommending to everyone.Thank you to all the staff for the amazing work you guys do.
Pete Kemp
The Duke is my local. Great spot, good service and a fantastic Beer Garden for the Summer months. ☀️
Tina Ford
Food was very nice. A little short staffed but our group was looked after very well by a young Scottish lady. Some of our pre-ordered desserts were unavailable but complimentary alternatives were offered.Dietary restrictions: Some GF selections
Jenna Williams
Food was lovely. I couldn't fault it. However, the 1 member of staff that was on was rude and made the whole table of 9 feel uncomfortable. We will not be returning for that reason.
Ryan Herbert
To be honest, one girl made the whole experience. I've got to say to please 13 hungry people, young and old on her own. And make everyone satisfied with their meals.. Would have spent more more money there if the Boss or manager put more staff on. Felt super awkward making the very compliant single staff member do any more work as she already made us 100% welcome. I usually complain about my work and being understaffed but my life is nothing hard to compare with this girl. I'd love to work with her in my business because she has unbelievable talent to make sure every customer is happy and a unbelievable work ethic.
Back to being a nice place to eat & have a pint. We met a couple of friends for dinner & we all had a nice meal. Will visit
Edward Emeny
Very friendly staff who were welcoming
graeme west
My family booked a table for 18. This was to celebrate my grandsons 11th Birthday on 23 December.On arriving we were directed to an upstairs room. This was a struggle for my granddad who is 92. He had to climb the stairs.The room was absolutely freezing. We ask for the heating to be put on and was met with an attitude from a young member of staff.She replied, that she could not put it on. That's it! My granddad is 92. Again, " can't do"Nobody, attended us and we were left on our own. The same young girl came upstairs 30 minute later. Went to all the grandchildren and asked for ID on all the children. My eldest, who is 6'7" and is 23. Said, to the young girl, "do I not look older enough?" She said, you look barely out of the womb" discusting attitude.They started to bring the startes out 45minutes later. My 20 year old Grandson, started to eats his and found a snail climbing up the small pot. There was slime all over the food.Only about 4 had received their starters. We took photos and went to complain. We was met with accusations that we had planted the snail, again from the same young girl.We said, "check you cameras and surely if we had, then we would do it at the end of the night before paying.Absolutely, absurd attitudeSo we just left.They need to get rid of that member of staff.Will never recommend or go back
Kevin Gaughan
Could do with a bigger vegan menu BUT the staff were more than accommodating with our dietary requirements and very helpful and cheerful, too.All in all, lovely nosh, decent beer, lovely people, my girlfriend and I would deffo come here again.
Sadie Hodges
Popped in here for a quick drink mid Christmas shopping. It's just one of your regular chain pubs, just a token one or two things on the menu for vegans. It was very nice though to sit and just have a drink.
Mislead by the 4 Star rating. Awful experience from start to finish.Booked a table for myself and my partner on the first floor. Upon arrival the entire first floor was booked out for a function, but fortunately we found a table down stairs with no help from staff. After placing our order at the bar, 2x burgers and 2x drinks the wait begun. 90 minutes later 1x burger had made it way to the table, raw & under cooked! We then queried the location on the 2nd burger which wasn't even placed on our order and had to be reordered. After sending back the back the under cooked burger we then had to wait and additional 30 mins for our food and still had items missing! Once we received our food i even felt guilty eating in from of many other tables playing the same waiting game. Staff were not helpful nor did they seem even remotely interested. Defiantly would not visit again.
Came in while being shown the area, it's super close to the train station, loads of seating outside, also has fire heaters which are so lovely! Food was hearty, served promptly and tasty. Drinks were good also! Huge shouts also to Taz who was really friendly serving us??
Absolutely disgusted at the “service” we received yesterday. My daughter and son in law booked a table for 5pm for 8 people. The table was upstairs, I’m disabled and found it difficult and painful to get upstairs but when my daughter booked she was told there were no tables downstairs. There was at least 3 tables free and big enough for us all. My son in law went downstairs and ordered the drinks and asked for the menu. He was told that they had stopped taking food orders as the chef had to catch up. Then one of the staff came and said the card had been declined. Luckily my son in law has his banking app on his phone so checked his account and it showed it HAD gone through. This happened to 2 other tables while we were there. I went down to the bar to see when we could order food as our 5 year old twin grandsons were very hungry and I’m Type 1 diabetic and needed to eat. I was told the chef was coming back in about 15 minutes, so was he catching up on orders or had he gone home? The attitude of the young girl on the bar was appalling. It wasn’t her problem apparently. I hope the owners see this review and MAKE it her problem! Mothers Day was ruined for both me and my daughter whose eldest son had come home on leave from the RAF especially for Mothers Day. The older lady said she had just started working there so can’t criticise her as she seemed overwhelmed. The young girl on the other hand was cocky and is obviously not suited to a customer facing role!We left an hour after arriving without ordering any food and we certainly won’t be going back. We ended up at Wetherspoons where the service was quick and cheerful. It’s not really somewhere to go for a family celebratory meal but beggars can’t be choosers.Oh and a final word on the Duke, £2.50 for a Fruit Shoot is bloody daylight robbery
Daughter booked table for mother's day for 5pm was told wait was at least 1 HR no one in .place was filthy staff didn't seem bothered about customers . Won't be going back
Nothing special it's clean & serves food & of course beer etc it's a simple stop off for
Absolutely incredible service ,fast and friendly nothing we asked for was any trouble or to much , really made us feel very welcome.The food both times we've been have been beyond what we could of imagined , everything cooked and plated to perfection , we've eaten at alot of places but in my opinion this is one of the best places to eat , chill have a warm welcoming atmosphere and we will be recommending to everyone.Thank you to all the staff for the amazing work you guys do.
The Duke is my local. Great spot, good service and a fantastic Beer Garden for the Summer months. ☀️
Food was very nice. A little short staffed but our group was looked after very well by a young Scottish lady. Some of our pre-ordered desserts were unavailable but complimentary alternatives were offered.Dietary restrictions: Some GF selections
Food was lovely. I couldn't fault it. However, the 1 member of staff that was on was rude and made the whole table of 9 feel uncomfortable. We will not be returning for that reason.
To be honest, one girl made the whole experience. I've got to say to please 13 hungry people, young and old on her own. And make everyone satisfied with their meals.. Would have spent more more money there if the Boss or manager put more staff on. Felt super awkward making the very compliant single staff member do any more work as she already made us 100% welcome. I usually complain about my work and being understaffed but my life is nothing hard to compare with this girl. I'd love to work with her in my business because she has unbelievable talent to make sure every customer is happy and a unbelievable work ethic.
Restaurantji Recommends
Back to being a nice place to eat & have a pint. We met a couple of friends for dinner & we all had a nice meal. Will visit
Very friendly staff who were welcoming
My family booked a table for 18. This was to celebrate my grandsons 11th Birthday on 23 December.On arriving we were directed to an upstairs room. This was a struggle for my granddad who is 92. He had to climb the stairs.The room was absolutely freezing. We ask for the heating to be put on and was met with an attitude from a young member of staff.She replied, that she could not put it on. That's it! My granddad is 92. Again, " can't do"Nobody, attended us and we were left on our own. The same young girl came upstairs 30 minute later. Went to all the grandchildren and asked for ID on all the children. My eldest, who is 6'7" and is 23. Said, to the young girl, "do I not look older enough?" She said, you look barely out of the womb" discusting attitude.They started to bring the startes out 45minutes later. My 20 year old Grandson, started to eats his and found a snail climbing up the small pot. There was slime all over the food.Only about 4 had received their starters. We took photos and went to complain. We was met with accusations that we had planted the snail, again from the same young girl.We said, "check you cameras and surely if we had, then we would do it at the end of the night before paying.Absolutely, absurd attitudeSo we just left.They need to get rid of that member of staff.Will never recommend or go back
Could do with a bigger vegan menu BUT the staff were more than accommodating with our dietary requirements and very helpful and cheerful, too.All in all, lovely nosh, decent beer, lovely people, my girlfriend and I would deffo come here again.
Popped in here for a quick drink mid Christmas shopping. It's just one of your regular chain pubs, just a token one or two things on the menu for vegans. It was very nice though to sit and just have a drink.