Ny order was placed at 16:48 on Friday 1st March for delivery at 18:45. I checked the app as the order hadn't arrived at 7pm and it showed the food was out of the oven and being quality checked at 18:26.I continued to track the order and could see it was given to a despatch driver around 19:05 - living less than 10 minutes from the store I expected the order shortly thereafter. The order changed to delivered at 19:20 but still nothing had arrived. I rang the store and spoke to someone and they said the delivery was still on the way. When I asked if the pizza and sides had been ready and sat waiting since 18:26 I was advised it was an "app error" and the food would arrive fresh. At 19:38 the delivery driver came with the food, almost an hour late and at the doorstep I checked the temperature - the food was cold! I spoke with the driver and explained it was not acceptable and he offered to take the food back and return with another order; I told the driver to return the food; I did not want a replacement and that I wanted my money back as by the time replacement food was made and despatched it would be literally hours late.I have checked my bank account this morning and can see the order amount has been taken from my account for food which was not acceptable and was returned at the doorstep due to being cold and over an hour since cooked.Warning to everyone; these people are thieves and will take your money for an order that was never fulfilled.
Daniel Hodson
Ordered twice from Papa Johns Chesterfield and on both occasions the orders were incorrect. On the second occasion the store offered a free pizza next next time i placed an order. When i called today with my order number and explained what was offered I was told no and to call head office. Shocking customer service, a real shame because the food itself is pretty good.
Cengiz K
Papa Johns partnered with esave is robbing people through e-save scam. They sign you up without noticing and charging your card for years. Do not buy Papa Johns and support their scam business.
Joanne Rowland
Food was delivered around an hour and a half after ordering and was cold, rang the store the staff just hang up on you and say manager not in speak to headoffice!
Tracey Nuttall
Excellently scrumptious food, very much worth the money.Kid-friendliness: Excellent, friendly, prompt service by staff
Sightsee754777
Awful hard chicken pieces and undercooked potatoes . Manage put phone down , said no one else complained ! Well I am !
Rose M
We had the most delicious pizzas from here that were cooked to perfection. The guy who served as was very friendly and helpful. This is definitely my favourite branch of pizza takeaway.
Bethany Wade
Ordered many times, never had any issues. Food is always fresh & hot. Never any missing items and it comes fairly quickly. Delivery drivers are always pleasant as well.
Ozgur cevır
very good food
josh barker
Always great when we order from here.. better than the rival pizza companies
Placed an order and the tracker updated to say it was delivered 23:03, just after closing, so couldn't ask why it hadn't actually been delivered. Called the next day, first time they said they will call me back in 15 minutes, an hour later I called again and they said nobody was around to help but took my details. Next evening I rang again to be told that the driver claimed they had delivered and that we would have to take it up with their head office - nobody came to our house, we have a Ring doorbell, they have lied to us, wasted my time, and I'm still working to recover the money they basically stole from me.
Adam Shaw
Placed an order and the tracker updated to say it was delivered 23:03, just after closing, so couldn't ask why it hadn't actually been delivered. Called the next day, first time they said they will call me back in 15 minutes, an hour later I called again and they said nobody was around to help but took my details. Next evening I rang again to be told that the driver claimed they had delivered and that we would have to take it up with their head office - nobody came to our house, we have a Ring doorbell, they have lied to us, wasted my time, and I'm still working to recover the money they basically stole from me.
Kevin Brice
A bit on the expensive side but really good tasting pizza and staff friendly & helpful.
Anthony Croft
Extremely rude staff. I walked in and wanted to order a pizza and the staff told me I needed to order online and when I asked why, he proceeded to shout at me to say the system was not working. I walked away and went to Dominos instead
Sayef Ullah
Very clean the premises.Fasters & friendly service.
Ny order was placed at 16:48 on Friday 1st March for delivery at 18:45. I checked the app as the order hadn't arrived at 7pm and it showed the food was out of the oven and being quality checked at 18:26.I continued to track the order and could see it was given to a despatch driver around 19:05 - living less than 10 minutes from the store I expected the order shortly thereafter. The order changed to delivered at 19:20 but still nothing had arrived. I rang the store and spoke to someone and they said the delivery was still on the way. When I asked if the pizza and sides had been ready and sat waiting since 18:26 I was advised it was an "app error" and the food would arrive fresh. At 19:38 the delivery driver came with the food, almost an hour late and at the doorstep I checked the temperature - the food was cold! I spoke with the driver and explained it was not acceptable and he offered to take the food back and return with another order; I told the driver to return the food; I did not want a replacement and that I wanted my money back as by the time replacement food was made and despatched it would be literally hours late.I have checked my bank account this morning and can see the order amount has been taken from my account for food which was not acceptable and was returned at the doorstep due to being cold and over an hour since cooked.Warning to everyone; these people are thieves and will take your money for an order that was never fulfilled.
Ordered twice from Papa Johns Chesterfield and on both occasions the orders were incorrect. On the second occasion the store offered a free pizza next next time i placed an order. When i called today with my order number and explained what was offered I was told no and to call head office. Shocking customer service, a real shame because the food itself is pretty good.
Papa Johns partnered with esave is robbing people through e-save scam. They sign you up without noticing and charging your card for years. Do not buy Papa Johns and support their scam business.
Food was delivered around an hour and a half after ordering and was cold, rang the store the staff just hang up on you and say manager not in speak to headoffice!
Excellently scrumptious food, very much worth the money.Kid-friendliness: Excellent, friendly, prompt service by staff
Awful hard chicken pieces and undercooked potatoes . Manage put phone down , said no one else complained ! Well I am !
We had the most delicious pizzas from here that were cooked to perfection. The guy who served as was very friendly and helpful. This is definitely my favourite branch of pizza takeaway.
Ordered many times, never had any issues. Food is always fresh & hot. Never any missing items and it comes fairly quickly. Delivery drivers are always pleasant as well.
very good food
Always great when we order from here.. better than the rival pizza companies
Restaurantji Recommends
Placed an order and the tracker updated to say it was delivered 23:03, just after closing, so couldn't ask why it hadn't actually been delivered. Called the next day, first time they said they will call me back in 15 minutes, an hour later I called again and they said nobody was around to help but took my details. Next evening I rang again to be told that the driver claimed they had delivered and that we would have to take it up with their head office - nobody came to our house, we have a Ring doorbell, they have lied to us, wasted my time, and I'm still working to recover the money they basically stole from me.
Placed an order and the tracker updated to say it was delivered 23:03, just after closing, so couldn't ask why it hadn't actually been delivered. Called the next day, first time they said they will call me back in 15 minutes, an hour later I called again and they said nobody was around to help but took my details. Next evening I rang again to be told that the driver claimed they had delivered and that we would have to take it up with their head office - nobody came to our house, we have a Ring doorbell, they have lied to us, wasted my time, and I'm still working to recover the money they basically stole from me.
A bit on the expensive side but really good tasting pizza and staff friendly & helpful.
Extremely rude staff. I walked in and wanted to order a pizza and the staff told me I needed to order online and when I asked why, he proceeded to shout at me to say the system was not working. I walked away and went to Dominos instead
Very clean the premises.Fasters & friendly service.