We came here on Sunday to celebrate a friend's birthday. We had to pre order our meals as we were a large group which is absolutely fine. For dessert myself and my husband ordered the 'chocolate wreck' there was no description of what this was on the menu. When we were eating this I quickly realised the chocolate mousse contained alcohol. Now I don't drink alcohol as it has a bad effect on my mental health and my husband is over two years sober due to alcohol issues. My friend who also came with us often orders deserts off the adult menu for her young children but again would not have been aware that the mousse contained alcohol. We mentioned this to a young waiter who spoke with his manager she then sent him back to the table to explain that yes the dessert contained alcohol, we informed him we weren't happy as this was not documented on the menu. Again the young waiter went to his manager who was watching us from across the room and sent him back to us. You would think the manager would come directly to us due to the complaint. After asking her to come she stated that they don't have to state on the menu whether it contains alcohol as food is often cooked in it and we should have informed them prior that we can't have alcohol. No apology was given. Will not be going here again.
Roxann Banner
Horrendous customer service by management, a group of 20 booked in for a meal, we had a complaint that the pudding served contained alcohol in and was given to a recovering alcoholic nowhere on the menu does it state they have alcohol in puddings, they were only concerned when they thought one of the children had had some, we had a young waiter who was very informative and he was great, he went to explain to the manager our concern to her response she sent him back and said yes there is alcohol in the pudding we asked to speak with her she shrugged it off like it was nothing, never once did they apologise they were all discussing our table behind the bar and after that complaint not one staff member came over to offer anymore service never will I return to this pub a little customer service training is needed!!
Daniel Brogan
Wow now THIS is the place to go for a Sunday lunch, complete atmosphere as soon as you walk in, the staff are impeccable and the food?! The food is for the foodies out there, flavour town! WHAT a roast that was! ❤️
Ashley Brown
Possibly the worse dining experience I have ever had. Me and and my girlfriend returned here 3 years after having our first date here. We arrived here at 9pm on valentines day. By quarter past we had both received our drinks and ordered our food. By 20 to 9 we'd had enough of being sat waiting with our empty glasses so I asked for a drinks menu, to which nobody returned. I then asked another member of staff for a drinks menu, to which I got told someone will be over shortly to get you another drink. It now hits 10 o'clock at night, we'd had 1 one drink each, no food and no service. Finally we get to order our second drink at just gone 10, to which I ask where our food is as I spot the kitchen staff cleaning down. They had lost the ticket! In the space of an hour and 15 minutes not a single member of staff had noticed we were drinkless and foodless! I then got told by a waitress don't worry it'll only be a minute they've already cooked it, I can only guess they reheated both our meals as both steaks were overcooked. The manager offered very little sympathy or apology, we just got a shrug of the shoulders. I will never return here again and am disgusted at the level of service from what used to be a very pleasant restaurant. Very disappointed.
Lyn Slater
Always good food ?
Paul Ives
Probably one of the best meals we have had. Was date night for us as everything was amazing, great company, great food, great wine and the staff we very attentive and helpful. Will definitely be making a return visit and would recommend to anyone looking for a great evening
Grahame Pearson
One of the best stakes i have ever had i even gave my compliments to the
Barbara Whysall (Barb)
Dietary restrictions: Gluten free
Andy O'Gallagher
Service was slow, having been recommended to the venue we were disappointed with the food, maybe down to the way we were expecting the food after the recommendation, the gravy could have been thicker and the mash was cold, the venue was clean and the staff friendly,
We booked the Galleon for a club night out. 13 people all came away having had an excellent night.. super tasty food, delivered promptly.. a very well organised night and courteous staff who didn't intrude on our conversation.. can't thank you enough.
Elaine Mccarron
Had a great night as usual, food amazing and staff lovely and attentive. We always enjoy our nights here!
Escape09613845280
Went for a new year's eve meal with friends. Shared a variety of boards pictured, garlic bread tear and share with cheese, bread board & charcuterie board. All very nice, the chorizo in particular had a lovely kick to it. Most of us had steaks which were all lovely. Should note that most steaks do not include sauce in the price. Sauces are £4 which is a little steep, however the serving is very generous and you could comfortably share one between two. I had the 16oz ribeye which was a lovely cut and cooked perfectly with a rich bearnaise. Lovely place to eat for a special occasion. Staff were attentive and service was fast.
robertslm
We have just had a takeaway delivered on Christmas Eve. We had a prawn cocktail starter then gammon and filet steak. The food was superb. Cooked perfectly and a very reasonable price. What a treat.
samantha n
Had the mixed Grill, £35, the lamb and hand cooked chips were delicious, however a few things weren’t, black pudding was as thick as a door wedge and cold in middle, asked for medium rare, my “first” steak came medium to well done, and was really fatty, and my egg was solid, waitresses no where to be seen for a while so went to the bar to ask for a steak that’s cooked to my order, plus a dippy egg! They replaced the steak and egg, x 2 of each! The first steak was rare-medium, and the second was just right. The sausage tasted cheap and I was expecting better things from a steakhouse where a chef can get the order right, even more so at £35. We were the first ones in the restaurant, came to take drink order then was left for ages before they came to take food order, I had to go to the bar to complain, found 3 bar staff chatting around the corner, when cleared plates away after 11 minutes from finishing, was asked if wanted anything more, I replied with “just the bill” I ended up going to the bar to ask for the bill again, to see 4 staff chatting in the corner and ignoring me. Didn’t leave a tip as usually do as Poor service, and food wasn’t up to standard.
Enjoyed a great meal - will definitely return.
We came here on Sunday to celebrate a friend's birthday. We had to pre order our meals as we were a large group which is absolutely fine. For dessert myself and my husband ordered the 'chocolate wreck' there was no description of what this was on the menu. When we were eating this I quickly realised the chocolate mousse contained alcohol. Now I don't drink alcohol as it has a bad effect on my mental health and my husband is over two years sober due to alcohol issues. My friend who also came with us often orders deserts off the adult menu for her young children but again would not have been aware that the mousse contained alcohol. We mentioned this to a young waiter who spoke with his manager she then sent him back to the table to explain that yes the dessert contained alcohol, we informed him we weren't happy as this was not documented on the menu. Again the young waiter went to his manager who was watching us from across the room and sent him back to us. You would think the manager would come directly to us due to the complaint. After asking her to come she stated that they don't have to state on the menu whether it contains alcohol as food is often cooked in it and we should have informed them prior that we can't have alcohol. No apology was given. Will not be going here again.
Horrendous customer service by management, a group of 20 booked in for a meal, we had a complaint that the pudding served contained alcohol in and was given to a recovering alcoholic nowhere on the menu does it state they have alcohol in puddings, they were only concerned when they thought one of the children had had some, we had a young waiter who was very informative and he was great, he went to explain to the manager our concern to her response she sent him back and said yes there is alcohol in the pudding we asked to speak with her she shrugged it off like it was nothing, never once did they apologise they were all discussing our table behind the bar and after that complaint not one staff member came over to offer anymore service never will I return to this pub a little customer service training is needed!!
Wow now THIS is the place to go for a Sunday lunch, complete atmosphere as soon as you walk in, the staff are impeccable and the food?! The food is for the foodies out there, flavour town! WHAT a roast that was! ❤️
Possibly the worse dining experience I have ever had. Me and and my girlfriend returned here 3 years after having our first date here. We arrived here at 9pm on valentines day. By quarter past we had both received our drinks and ordered our food. By 20 to 9 we'd had enough of being sat waiting with our empty glasses so I asked for a drinks menu, to which nobody returned. I then asked another member of staff for a drinks menu, to which I got told someone will be over shortly to get you another drink. It now hits 10 o'clock at night, we'd had 1 one drink each, no food and no service. Finally we get to order our second drink at just gone 10, to which I ask where our food is as I spot the kitchen staff cleaning down. They had lost the ticket! In the space of an hour and 15 minutes not a single member of staff had noticed we were drinkless and foodless! I then got told by a waitress don't worry it'll only be a minute they've already cooked it, I can only guess they reheated both our meals as both steaks were overcooked. The manager offered very little sympathy or apology, we just got a shrug of the shoulders. I will never return here again and am disgusted at the level of service from what used to be a very pleasant restaurant. Very disappointed.
Always good food ?
Probably one of the best meals we have had. Was date night for us as everything was amazing, great company, great food, great wine and the staff we very attentive and helpful. Will definitely be making a return visit and would recommend to anyone looking for a great evening
One of the best stakes i have ever had i even gave my compliments to the
Dietary restrictions: Gluten free
Service was slow, having been recommended to the venue we were disappointed with the food, maybe down to the way we were expecting the food after the recommendation, the gravy could have been thicker and the mash was cold, the venue was clean and the staff friendly,
Restaurantji Recommends
We booked the Galleon for a club night out. 13 people all came away having had an excellent night.. super tasty food, delivered promptly.. a very well organised night and courteous staff who didn't intrude on our conversation.. can't thank you enough.
Had a great night as usual, food amazing and staff lovely and attentive. We always enjoy our nights here!
Went for a new year's eve meal with friends. Shared a variety of boards pictured, garlic bread tear and share with cheese, bread board & charcuterie board. All very nice, the chorizo in particular had a lovely kick to it. Most of us had steaks which were all lovely. Should note that most steaks do not include sauce in the price. Sauces are £4 which is a little steep, however the serving is very generous and you could comfortably share one between two. I had the 16oz ribeye which was a lovely cut and cooked perfectly with a rich bearnaise. Lovely place to eat for a special occasion. Staff were attentive and service was fast.
We have just had a takeaway delivered on Christmas Eve. We had a prawn cocktail starter then gammon and filet steak. The food was superb. Cooked perfectly and a very reasonable price. What a treat.
Had the mixed Grill, £35, the lamb and hand cooked chips were delicious, however a few things weren’t, black pudding was as thick as a door wedge and cold in middle, asked for medium rare, my “first” steak came medium to well done, and was really fatty, and my egg was solid, waitresses no where to be seen for a while so went to the bar to ask for a steak that’s cooked to my order, plus a dippy egg! They replaced the steak and egg, x 2 of each! The first steak was rare-medium, and the second was just right. The sausage tasted cheap and I was expecting better things from a steakhouse where a chef can get the order right, even more so at £35. We were the first ones in the restaurant, came to take drink order then was left for ages before they came to take food order, I had to go to the bar to complain, found 3 bar staff chatting around the corner, when cleared plates away after 11 minutes from finishing, was asked if wanted anything more, I replied with “just the bill” I ended up going to the bar to ask for the bill again, to see 4 staff chatting in the corner and ignoring me. Didn’t leave a tip as usually do as Poor service, and food wasn’t up to standard.