Abysmal service. Ordered at around 7pm, no pizza until almost midnight. The app said our order had been delivered but nothing, so we called up - after several calls they actually answered but hung up right away and then each call after that didn't go through at all. Don't bother ordering from here.
steve fry
Everytime we order we are missing bits we paid for extra garlic dip and a coke to be told they had sold out and would give us the items next time we order. This never happened so now I won't use this joke of a company again. Is a shame as normally the food is great this time it was cold and half missing won't bother
Mike Cole
Papa John's used to be so good. Have a little chilli pepper in the box. Previous order was 2 hours late / cold. But i thought we'd give the benefit of doubt and ordered again. Turned up hour and a half late, 1 hour after the app said it was leaving the store and just off being cold. You can see why this store keeps closing.
Nino Stark
I think I've just been robbed.I've ordered on the app, and was eagerly watching the updates, a little over half an hour ago it was marked as delivered.I'm still waiting. With a standard cliché response from the phone saying "someone left 5/10 minutes ago with the order"....The order which was marked as delivered over 40 minutes ago.....
Bernice E
Absolutely terrible, WISH ID CHECKED ALL THESE REVIEWS FIRST!! waited 2.5 hours for a stone cold order and missing a large pizza! £67 order as was for a group of us! Total rip off merchants. Asked for a refund, and I'd better way get it!! Blamed lack of drivers, sounds like they need staff training to me too! First order from papa johns, will be my last too!! AVOID LIKE THE PLAGUE
Danielle F
Been waiting nearly 2 hours now and it’s still not here. I called awhile ago and they said it was just out the oven 30 mins later and I still don’t have it. I live about a 25 min walk away
Natasha Kendall
Placed order at 18:30, tried to phone at 20:00 to see where it was, no answer, kept trying to call never answered. I never received any of my meal!!!! £25 lighter and they can’t be bothered to answer the phone. Disgusting service!!!
Whambamrabbitman
Placed an order at 8pm, gone midnight still no food. Tracker said it had been out for delivery since 11. Tried phoning several times and no one picked up. Trying to get a refund now.
Ben Marsden
After an hour and half of waiting with no update on the app we tried to ring the store constantly for 20 minutes and got no answer. We gave up requested a refund and ordered from somewhere else. After nearly 3 hours the pizza turned up, cold and the order was wrong.
Chris Corbett
I WILL NEVER ORDER PAPA JOHNS AGAIN!!! I made an online order @1923 this evening it is now 2330 and still nothing, I have called the store over 100 times and the one time they answered they instantly hung up, Papa Johns you should be embarrassed that this happened!!
WORST SERVICE EVER. Do not use. They take internet orders but don’t answer the phone.Update: received a call from the manager to say that they had staffing issues and we would receive a refund. A week later and still nothing - DO NOT USE.
hannukah81
They accepted our deliveroo order. Just kept putting order back. Now have to wait for refund from deliveroo because this place pretends to be open longer than they are. Absolute con. Seems from your reviews it’s a constant issue. How you’re allowed to still be in business is beyond
laurenhF9212YJ
Have been waiting for just over 2 hours so far and nothing. Tracker saying it's been ready since 1808 an hour an half ago but now there is no driver to deliver, so the pizza has been on the side and when I called no offer to make a fresh one. If it ever arrives.
Rosalie Ward
If I could give this a 0 star rating, I would.4 hours and still no pizza. You can't even get hold of them via the phone number to bloody cancel. So I'm now having to sit and wait for a pizza that may never arrive incase they ring my doorbell in the middle of the night. Absolutely ridiculous!! Do not order from here. This is the second time this has happened but I thought after 6 months they'd have got there act together but apparently not! This branch should be shut down. Unbelievable!!
Cheryl Early
Ordered from here but wish I'd read the reviews first!Ordered via JustEat, order was confirmed and payment was taken. No pizza arrived so called the place and no answer at all so took a little drive down there to find it was bloody shut!!!! Save yourself the time and effort and JUST ORDER FROM ANYWHERE ELSE BUT THIS SHAM!!!Wish I could give it less stars
Abysmal service. Ordered at around 7pm, no pizza until almost midnight. The app said our order had been delivered but nothing, so we called up - after several calls they actually answered but hung up right away and then each call after that didn't go through at all. Don't bother ordering from here.
Everytime we order we are missing bits we paid for extra garlic dip and a coke to be told they had sold out and would give us the items next time we order. This never happened so now I won't use this joke of a company again. Is a shame as normally the food is great this time it was cold and half missing won't bother
Papa John's used to be so good. Have a little chilli pepper in the box. Previous order was 2 hours late / cold. But i thought we'd give the benefit of doubt and ordered again. Turned up hour and a half late, 1 hour after the app said it was leaving the store and just off being cold. You can see why this store keeps closing.
I think I've just been robbed.I've ordered on the app, and was eagerly watching the updates, a little over half an hour ago it was marked as delivered.I'm still waiting. With a standard cliché response from the phone saying "someone left 5/10 minutes ago with the order"....The order which was marked as delivered over 40 minutes ago.....
Absolutely terrible, WISH ID CHECKED ALL THESE REVIEWS FIRST!! waited 2.5 hours for a stone cold order and missing a large pizza! £67 order as was for a group of us! Total rip off merchants. Asked for a refund, and I'd better way get it!! Blamed lack of drivers, sounds like they need staff training to me too! First order from papa johns, will be my last too!! AVOID LIKE THE PLAGUE
Been waiting nearly 2 hours now and it’s still not here. I called awhile ago and they said it was just out the oven 30 mins later and I still don’t have it. I live about a 25 min walk away
Placed order at 18:30, tried to phone at 20:00 to see where it was, no answer, kept trying to call never answered. I never received any of my meal!!!! £25 lighter and they can’t be bothered to answer the phone. Disgusting service!!!
Placed an order at 8pm, gone midnight still no food. Tracker said it had been out for delivery since 11. Tried phoning several times and no one picked up. Trying to get a refund now.
After an hour and half of waiting with no update on the app we tried to ring the store constantly for 20 minutes and got no answer. We gave up requested a refund and ordered from somewhere else. After nearly 3 hours the pizza turned up, cold and the order was wrong.
I WILL NEVER ORDER PAPA JOHNS AGAIN!!! I made an online order @1923 this evening it is now 2330 and still nothing, I have called the store over 100 times and the one time they answered they instantly hung up, Papa Johns you should be embarrassed that this happened!!
Restaurantji Recommends
WORST SERVICE EVER. Do not use. They take internet orders but don’t answer the phone.Update: received a call from the manager to say that they had staffing issues and we would receive a refund. A week later and still nothing - DO NOT USE.
They accepted our deliveroo order. Just kept putting order back. Now have to wait for refund from deliveroo because this place pretends to be open longer than they are. Absolute con. Seems from your reviews it’s a constant issue. How you’re allowed to still be in business is beyond
Have been waiting for just over 2 hours so far and nothing. Tracker saying it's been ready since 1808 an hour an half ago but now there is no driver to deliver, so the pizza has been on the side and when I called no offer to make a fresh one. If it ever arrives.
If I could give this a 0 star rating, I would.4 hours and still no pizza. You can't even get hold of them via the phone number to bloody cancel. So I'm now having to sit and wait for a pizza that may never arrive incase they ring my doorbell in the middle of the night. Absolutely ridiculous!! Do not order from here. This is the second time this has happened but I thought after 6 months they'd have got there act together but apparently not! This branch should be shut down. Unbelievable!!
Ordered from here but wish I'd read the reviews first!Ordered via JustEat, order was confirmed and payment was taken. No pizza arrived so called the place and no answer at all so took a little drive down there to find it was bloody shut!!!! Save yourself the time and effort and JUST ORDER FROM ANYWHERE ELSE BUT THIS SHAM!!!Wish I could give it less stars