I waited over 70 mins for a delivery after being told it would be 30-40 mins. The menu states no longer than 50 mins. He also tried to charge me delivery cost even though menu says free delivery. The bloke then finally turned up with my food still expected me to pay for it even though I told him I didn’t want it any more.
tab clear
Love this place and it's recently improved massively. I normally go for the chicken sandwich meal, which is HUGE, comes with chips and a drink, all for under a tenner but everything else I've tried has been top notch too.Staff are always friendly too.
The Beard x16
Tastey and reasonable priced
Bunny Louise
Generous portions, friendly staff and great communication, will be ordering from here
jenna hollingworth
Ordered a take away and after looking at facebook and having high hopes i was so disaponited.Food was so salty that i couldnt eat it.Wish id stuck to my usual place.?
Lauren Hardy
Over an hour and a half wait for kebabs. Terrible, called twice in half an hour (after it was already late) to be told both times it was on its way. We live in Poole, not out of county!
Mathew Bracher
Just awful ? never again. Everything cold, everything bland, no customer service.
SabirKaiwan54
Waited 2 hours for one order absolutely appalling wouldn’t recommend
Mark Pryke
We ordered two chicken kebabs tonight & a small portion of chips. The chips were stone cold & the kebabs weren't much warmer, so had to microwave the lot. The kebabs were tasty but the chips were not great. It's a shame as used to use flames at least once a fortnight.
Friendly staff with quick service with fresh food and great prices very affordableThey do a selection of food such as pizza, kebabs,chicken burgers & sandwiches, mix of kids meals and a range of fizzy drinksThe pizza is buy 1 get 1 free they are delicious and are a very of sizes which you can choose from with a variety of flavours and toppingsThe kebabs they do a choice of meat such as doner and chicken nicely cooked and you get plenty taste good and comes with salad and sauce if wantedChicken burgers are nice usual sort of size can choose Lettuce and mayonnaise if wantChicken sandwiches are very big crispy chicken in a bun very nice and can also come with Lettuce and mayonnaiseThere is a selection of kids meals such as chicken nuggets and chips, sausage and chips and comes with a fruit shoot
Ionut Chira
Orded food from them, which never arrived. Phoned them and the answer was that the driver couldn't find the adres and went homeThe food on the just eat was marked as delivered and never seen the face of itContacted the restaurant, and they said they would give me de food next day. i refused and asked for a refund. The person on the phone agreed. Haven't seen that either .
Jake Bennett
the manager shouted at me and gave me abuse because he got
Ellie
Terrible on delivery taken 1:30 hours
Lauren Christopher
Absolutely shocking customer service. Ordered yesterday through Food Hub. When I received my order the pizza was completely folded up and squashed against the edge of the box and every item we had ordered was cold. The chips were stale and the kebab meat was so bland it had no flavour.As anyone would do, contacted Food Hub and requested a refund for the order as often order from Flames but this order was far below their usual standard. The agent tried to call the restaurant twice and spoke to the manager on our behalf. The manager refused a refund twice. He offered a replacement order which I did not want as we would have had to wait a further hour + for this to turn up and would only be disappointed by another cold order turning up. Apparently the restaurant cannot offer refunds for orders, only replacements but seems silly as either way they'd be losing money.Genuinely so disappointed with this severe lack of customer service and will certainly not be using Flames again now as it's clear they are only after the money and don't care about the food quality or customer service.
My new favourite take away place.
I waited over 70 mins for a delivery after being told it would be 30-40 mins. The menu states no longer than 50 mins. He also tried to charge me delivery cost even though menu says free delivery. The bloke then finally turned up with my food still expected me to pay for it even though I told him I didn’t want it any more.
Love this place and it's recently improved massively. I normally go for the chicken sandwich meal, which is HUGE, comes with chips and a drink, all for under a tenner but everything else I've tried has been top notch too.Staff are always friendly too.
Tastey and reasonable priced
Generous portions, friendly staff and great communication, will be ordering from here
Ordered a take away and after looking at facebook and having high hopes i was so disaponited.Food was so salty that i couldnt eat it.Wish id stuck to my usual place.?
Over an hour and a half wait for kebabs. Terrible, called twice in half an hour (after it was already late) to be told both times it was on its way. We live in Poole, not out of county!
Just awful ? never again. Everything cold, everything bland, no customer service.
Waited 2 hours for one order absolutely appalling wouldn’t recommend
We ordered two chicken kebabs tonight & a small portion of chips. The chips were stone cold & the kebabs weren't much warmer, so had to microwave the lot. The kebabs were tasty but the chips were not great. It's a shame as used to use flames at least once a fortnight.
Restaurantji Recommends
Friendly staff with quick service with fresh food and great prices very affordableThey do a selection of food such as pizza, kebabs,chicken burgers & sandwiches, mix of kids meals and a range of fizzy drinksThe pizza is buy 1 get 1 free they are delicious and are a very of sizes which you can choose from with a variety of flavours and toppingsThe kebabs they do a choice of meat such as doner and chicken nicely cooked and you get plenty taste good and comes with salad and sauce if wantedChicken burgers are nice usual sort of size can choose Lettuce and mayonnaise if wantChicken sandwiches are very big crispy chicken in a bun very nice and can also come with Lettuce and mayonnaiseThere is a selection of kids meals such as chicken nuggets and chips, sausage and chips and comes with a fruit shoot
Orded food from them, which never arrived. Phoned them and the answer was that the driver couldn't find the adres and went homeThe food on the just eat was marked as delivered and never seen the face of itContacted the restaurant, and they said they would give me de food next day. i refused and asked for a refund. The person on the phone agreed. Haven't seen that either .
the manager shouted at me and gave me abuse because he got
Terrible on delivery taken 1:30 hours
Absolutely shocking customer service. Ordered yesterday through Food Hub. When I received my order the pizza was completely folded up and squashed against the edge of the box and every item we had ordered was cold. The chips were stale and the kebab meat was so bland it had no flavour.As anyone would do, contacted Food Hub and requested a refund for the order as often order from Flames but this order was far below their usual standard. The agent tried to call the restaurant twice and spoke to the manager on our behalf. The manager refused a refund twice. He offered a replacement order which I did not want as we would have had to wait a further hour + for this to turn up and would only be disappointed by another cold order turning up. Apparently the restaurant cannot offer refunds for orders, only replacements but seems silly as either way they'd be losing money.Genuinely so disappointed with this severe lack of customer service and will certainly not be using Flames again now as it's clear they are only after the money and don't care about the food quality or customer service.