If you wanna get your shop done early doors, don't bother, aisles are full of stock cages and staff and it's often difficult to get to what you want...Why can't the shelf stocking be done on a night shift like other supermarkets.Other than that everything is spot on.
Ian Hattersley
I ordered on line and collected
JMB JMB
I made purchases online & yesterday, I returned some of them in a parcel, which I dropped off at the Bishop Auckland store. This evening, I realized I had accidentally included a dress that I'd bought from an M&S store for my granddaughter (it was not an item from the online order, there was no reference included). So I rang Customer Services. I was told that the only way I could be sure of retrieving the dress/getting a refund is IF the store still has the parcel... then I could retrieve the dress. Customer Services could not/would not give me the phone number of the store for me to check if the parcel was still there. The store is an almost 2-hr round-trip from home & I cannot go as I am a Carer (a mum) with responsibilities. There's no way I can go to the store this evening, and I am left unable to contact the store. Customer Services would not pursue this further.No reflection on Bishop Auckland store (which BTW is excellent) but I do expect more from M&S Customer Services...
Kevin Marlow
Big thank you to Niall (Manager)He went above and beyond to help !
Karen D
Good selection of products even though its a small shop. The self service tils are a bit slow but the rest is good
Carol Russell
Visited the cafe this morning for a coffee and a toasted teacake always excellent friendly service great cuppas and food always a joy to visit
Rob Morgans
Had a lovely eggs royale, always tastes lovely. Staff are all friendly and great service
Google user
I would highly recommend a member off bishop Auckland staff .. her name is Emma .. she is such a lovely young lady .. very very pleasant to your customers.. and always smiling.. nothing is a bother to her…, marks Spencer’s you won’t to hang on to Emma she is and asset to marks Spencer’s.. and deserves recognition with your company .. keep doing what your doing Emma .. it’s a pleasure to come in to your store ?
Jayne Turvill
I would highly recommend a member off bishop Auckland staff .. her name is Emma .. she is such a lovely young lady .. very very pleasant to your customers.. and always smiling.. nothing is a bother to her…, marks Spencer’s you won’t to hang on to Emma she is and asset to marks Spencer’s.. and deserves recognition with your company .. keep doing what your doing Emma .. it’s a pleasure to come in to your store ?
Joseph McMahon
Good iced tea for only £2.50 for 500ml (not a scam)
Been cafe today what mess tables dirty floor food all over place not very nice
Mrs J-R
How can the restaurant not have any teacakes or brown toast when they are part of a shop that sells them? ?
Gary Smurthwaite
Elderly people standing in ques , up to 25 minutes today, as only one till in operation, this seems to be a cynical ploy to get people to use the self service tills
Anne Haydock
Always good quality all I have purchased.
S H
Good, smaller sized M&S Food store. Always nice and clean with a decent selection of items.Great selection of wines and spirits especially at Christmas time with some lovely festive favourites like Bucks Fizz, Champagne and a fabulous Port.Always quality items available all year round of course and some exclusive seasonal items.M&S celebration cakes are absolutely lush. If you’ve never tried one, try one for your next birthday celebration, you won’t be disappointed!This store is also handy as a pick up point for your M&S online purchases.Staff are wonderfully helpful, friendly and well presented.
If you wanna get your shop done early doors, don't bother, aisles are full of stock cages and staff and it's often difficult to get to what you want...Why can't the shelf stocking be done on a night shift like other supermarkets.Other than that everything is spot on.
I ordered on line and collected
I made purchases online & yesterday, I returned some of them in a parcel, which I dropped off at the Bishop Auckland store. This evening, I realized I had accidentally included a dress that I'd bought from an M&S store for my granddaughter (it was not an item from the online order, there was no reference included). So I rang Customer Services. I was told that the only way I could be sure of retrieving the dress/getting a refund is IF the store still has the parcel... then I could retrieve the dress. Customer Services could not/would not give me the phone number of the store for me to check if the parcel was still there. The store is an almost 2-hr round-trip from home & I cannot go as I am a Carer (a mum) with responsibilities. There's no way I can go to the store this evening, and I am left unable to contact the store. Customer Services would not pursue this further.No reflection on Bishop Auckland store (which BTW is excellent) but I do expect more from M&S Customer Services...
Big thank you to Niall (Manager)He went above and beyond to help !
Good selection of products even though its a small shop. The self service tils are a bit slow but the rest is good
Visited the cafe this morning for a coffee and a toasted teacake always excellent friendly service great cuppas and food always a joy to visit
Had a lovely eggs royale, always tastes lovely. Staff are all friendly and great service
I would highly recommend a member off bishop Auckland staff .. her name is Emma .. she is such a lovely young lady .. very very pleasant to your customers.. and always smiling.. nothing is a bother to her…, marks Spencer’s you won’t to hang on to Emma she is and asset to marks Spencer’s.. and deserves recognition with your company .. keep doing what your doing Emma .. it’s a pleasure to come in to your store ?
I would highly recommend a member off bishop Auckland staff .. her name is Emma .. she is such a lovely young lady .. very very pleasant to your customers.. and always smiling.. nothing is a bother to her…, marks Spencer’s you won’t to hang on to Emma she is and asset to marks Spencer’s.. and deserves recognition with your company .. keep doing what your doing Emma .. it’s a pleasure to come in to your store ?
Good iced tea for only £2.50 for 500ml (not a scam)
Restaurantji Recommends
Been cafe today what mess tables dirty floor food all over place not very nice
How can the restaurant not have any teacakes or brown toast when they are part of a shop that sells them? ?
Elderly people standing in ques , up to 25 minutes today, as only one till in operation, this seems to be a cynical ploy to get people to use the self service tills
Always good quality all I have purchased.
Good, smaller sized M&S Food store. Always nice and clean with a decent selection of items.Great selection of wines and spirits especially at Christmas time with some lovely festive favourites like Bucks Fizz, Champagne and a fabulous Port.Always quality items available all year round of course and some exclusive seasonal items.M&S celebration cakes are absolutely lush. If you’ve never tried one, try one for your next birthday celebration, you won’t be disappointed!This store is also handy as a pick up point for your M&S online purchases.Staff are wonderfully helpful, friendly and well presented.