Visiting here on a Tuesday, 11.30, just before college descended on it, it was nice and quiet. Ordering from a kiosk was the usual run around but eventually got there. Service comes via an employee at the till yelling your number across the counter. There aren't any pleasantries, not a hello, here's your order, thank you - just a take your order approach. OK.The meal itself (see pics and receipt for price) was OK- I didn't expect that ! It was quick service but for an empty place, I'd expect it. The chicken was hot, nicely cooked and quite delicious. The signature fries were a lot down. 36 fries - yes I counted them, a lot were end bits and small, not whole fries. They were "kid friendly temperature", which together with them being greasy and some nearly hollow, made me think they'd been lying in a heat box for a while. Tasty but too greasy for me. You also don't realise until you're half way through your meal, you have to go back to the counter and request napkins!A bit of a shame for the time of day and lack of customers. This was a missed opportunity to impress me to be a loyal customer returning time and time again.In summary, if your a KFC fan, then this is on par for you - if you're still waiting to be a convert like me, you'll have to wait a little longer to be impressed.
Sarah Conway
AMAZING FOOD AND
Joseph Briggs
Went through drive through while waiting watch your staff throwing food around not one of them wearing there ppe hygiene is rubbish if you don't want food poison don't eat
Maggie
Popped in for a cheeky KFC cause let’s face it, it’s delicious. Was very disappointed as we waited to order our food on the screens. When through what we wanted and when we tried to pay it kept saying declined. We then went to the counter and was told that the contactless isn’t working. Staff where standing watching customer come in and try to order without saying anything at all. Not signs on the door upon entering or on the screens. Staff common sense needs worked on. And on top of that the prices are ridiculous. It’s fast food. Good way to loose customers. We went to McDonalds instead.
KFC Consett
Amazing staff xoxParking: amazing
Sarah Sexton
Service slow nothing ready waited time ridiculous to busy talking to each other then when asked for refund attuide on some staff is awful definitely recommended customer service training on some
Mic
Not one single napkin or handwipe anywhereKid-friendliness: Not badWheelchair accessibility: Good
Odyssey64717403805
Food looked like it had been thrown in the box. All the mayo was at one side of the bread bun and the bbq sauce was at the other end in a clump. The chips were luke warm and 40p for bbq sauce it’s free everywhere else. A staff member came out to take trays from the station where the bins are but seemed oblivious to the over flowing bins and dirty tables. Then when we left a staff member was outside the main door smoking. Absolutely last visit here they just can’t be bothered!!!
Companion06006646813
Some of my order was missing out of the bag. When I rang up they said they defo put the burger in. The bag hadn't been opened until I got home.
Barry Broxson
I don't know what it is at the moment but this KFC never has Coffee or Tea on for some reason, not all people want a cold drink.
Ordered through uber eats as priority service but took nearly hour to arrive and then chips was ice cold so inedible, the chicken on the burger was so dry the edges were hard and unable to eat
Shoulders69
This place must be avoided at all cost drive through and you will be made to wait at least 25 minutes for your food to arrive and when it does it will be cold, no doubt staff doing just eats above visiting customers the place is a joke fast food you are having a laugh go to maccyds instead
Google user
I been going to KFC for years, but this will probably be one of the last times as the prices are out of control.\\n\\nI’ve pretty much always bought the Wicked Zinger Tower Box meal every time I go. I could swear I’ve never paid more than £10 for it, but just stopping here for lunch and it was £11.48! The meal itself is good, but it’s fast food at the end of the day, and it’s now at restaurant prices.\\n\\nThe staff were polite enough, although there was a wait for the Zinger. I could never imagine going there all the time with the family at the current prices.
anthony oneill
Walked out after 10 minutes too busy serving delivery drivers no customer care what so ever
Visiting here on a Tuesday, 11.30, just before college descended on it, it was nice and quiet. Ordering from a kiosk was the usual run around but eventually got there. Service comes via an employee at the till yelling your number across the counter. There aren't any pleasantries, not a hello, here's your order, thank you - just a take your order approach. OK.The meal itself (see pics and receipt for price) was OK- I didn't expect that ! It was quick service but for an empty place, I'd expect it. The chicken was hot, nicely cooked and quite delicious. The signature fries were a lot down. 36 fries - yes I counted them, a lot were end bits and small, not whole fries. They were "kid friendly temperature", which together with them being greasy and some nearly hollow, made me think they'd been lying in a heat box for a while. Tasty but too greasy for me. You also don't realise until you're half way through your meal, you have to go back to the counter and request napkins!A bit of a shame for the time of day and lack of customers. This was a missed opportunity to impress me to be a loyal customer returning time and time again.In summary, if your a KFC fan, then this is on par for you - if you're still waiting to be a convert like me, you'll have to wait a little longer to be impressed.
AMAZING FOOD AND
Went through drive through while waiting watch your staff throwing food around not one of them wearing there ppe hygiene is rubbish if you don't want food poison don't eat
Popped in for a cheeky KFC cause let’s face it, it’s delicious. Was very disappointed as we waited to order our food on the screens. When through what we wanted and when we tried to pay it kept saying declined. We then went to the counter and was told that the contactless isn’t working. Staff where standing watching customer come in and try to order without saying anything at all. Not signs on the door upon entering or on the screens. Staff common sense needs worked on. And on top of that the prices are ridiculous. It’s fast food. Good way to loose customers. We went to McDonalds instead.
Amazing staff xoxParking: amazing
Service slow nothing ready waited time ridiculous to busy talking to each other then when asked for refund attuide on some staff is awful definitely recommended customer service training on some
Not one single napkin or handwipe anywhereKid-friendliness: Not badWheelchair accessibility: Good
Food looked like it had been thrown in the box. All the mayo was at one side of the bread bun and the bbq sauce was at the other end in a clump. The chips were luke warm and 40p for bbq sauce it’s free everywhere else. A staff member came out to take trays from the station where the bins are but seemed oblivious to the over flowing bins and dirty tables. Then when we left a staff member was outside the main door smoking. Absolutely last visit here they just can’t be bothered!!!
Some of my order was missing out of the bag. When I rang up they said they defo put the burger in. The bag hadn't been opened until I got home.
I don't know what it is at the moment but this KFC never has Coffee or Tea on for some reason, not all people want a cold drink.
Restaurantji Recommends
Ordered through uber eats as priority service but took nearly hour to arrive and then chips was ice cold so inedible, the chicken on the burger was so dry the edges were hard and unable to eat
This place must be avoided at all cost drive through and you will be made to wait at least 25 minutes for your food to arrive and when it does it will be cold, no doubt staff doing just eats above visiting customers the place is a joke fast food you are having a laugh go to maccyds instead
I been going to KFC for years, but this will probably be one of the last times as the prices are out of control.\\n\\nI’ve pretty much always bought the Wicked Zinger Tower Box meal every time I go. I could swear I’ve never paid more than £10 for it, but just stopping here for lunch and it was £11.48! The meal itself is good, but it’s fast food at the end of the day, and it’s now at restaurant prices.\\n\\nThe staff were polite enough, although there was a wait for the Zinger. I could never imagine going there all the time with the family at the current prices.
Walked out after 10 minutes too busy serving delivery drivers no customer care what so ever
Fantastic. Staff were polite and very helpful.