Called into Costa this morning on my way back from dropping my car off for its MOT. Costa products were high quality as always but barista was brilliant. Friendly, informative and insanely chirpy given how early it was. Really inviting place to visit. Thank you!
Adam Ingham
Disgusting toilet facilities. Won't be going back.
J S
Told by staff that we weren't allowed to take an empty table for 2 including a 12 month child in small pram as there existed a queue (3 people! and one of these was a takeaway), the staff a young man was quite abrupt in his manner, very poor management skills. Looking around, there were 4 tables of 3-4 chairs occupied by a single student on each table! all these students had finished their drinks - no cups and not waiting for any refreshments, appeared to be just using laptops and getting a warm! As a regular Costa Coffee customer we will not be returning to this Durham site, there are better coffee shops in Durham ..Neros, Flat White to name but a few!
Bob Sharkie
Very friendly staff and clean and tidy place to be.
David Hiscocks
Friendly staff, clean cafe, handy location for the city centre, plenty of seating available. Quality of coffee was good.Wheelchair accessibility: Wheelchair accessible and plenty of room to find a table
Harold Pattison
Fast service, pleasant staff and a good range of snacks.
Alli P
A toddler was running all over the shop (which is surely a health and safety hazard) and screaming so loud that I could hear it despite having headphones in and my music at top volume. Neither management nor the lazy and inconsiderate "parents" did anything to corral this child, despite the fact that many other customers were visibly annoyed. Very poor customer experience for everyone except perhaps the "parents." Was intending to eat in but got my food and drink to go because of the chaos and will not be returning.
Ju L
Take away drinks are always great. Staff are lovely and friendly.
Brian Lumsdon
Friendly staff and great service
Karina Foster
We called into this coffee shop today ,the girl with purple hair was very rude and have no customer service,the coffee which we had many times at other Costa cafe was absolutely awful.we won’t be going back .
Same as all costa's but atmosphere changes with branch and clientele
Julie Latham
Take away drinks are always great. Staff are lovely and friendly.
zonked
Great coffee and hot chocolate, really good for dates, every one I've had there went well.
Louise Roberts
Older woman who works there with dyed red/purple hair has been rude and condescending many times.
Stuart Jordan
Visited at 4:32. Told straight away that they would be shutting at 5. Nice friendly welcome, there. Latte far too hot. Like an old fashioned transport cafe milky coffee that skins when you are not looking at it. Not great. Won't go back.
Called into Costa this morning on my way back from dropping my car off for its MOT. Costa products were high quality as always but barista was brilliant. Friendly, informative and insanely chirpy given how early it was. Really inviting place to visit. Thank you!
Disgusting toilet facilities. Won't be going back.
Told by staff that we weren't allowed to take an empty table for 2 including a 12 month child in small pram as there existed a queue (3 people! and one of these was a takeaway), the staff a young man was quite abrupt in his manner, very poor management skills. Looking around, there were 4 tables of 3-4 chairs occupied by a single student on each table! all these students had finished their drinks - no cups and not waiting for any refreshments, appeared to be just using laptops and getting a warm! As a regular Costa Coffee customer we will not be returning to this Durham site, there are better coffee shops in Durham ..Neros, Flat White to name but a few!
Very friendly staff and clean and tidy place to be.
Friendly staff, clean cafe, handy location for the city centre, plenty of seating available. Quality of coffee was good.Wheelchair accessibility: Wheelchair accessible and plenty of room to find a table
Fast service, pleasant staff and a good range of snacks.
A toddler was running all over the shop (which is surely a health and safety hazard) and screaming so loud that I could hear it despite having headphones in and my music at top volume. Neither management nor the lazy and inconsiderate "parents" did anything to corral this child, despite the fact that many other customers were visibly annoyed. Very poor customer experience for everyone except perhaps the "parents." Was intending to eat in but got my food and drink to go because of the chaos and will not be returning.
Take away drinks are always great. Staff are lovely and friendly.
Friendly staff and great service
We called into this coffee shop today ,the girl with purple hair was very rude and have no customer service,the coffee which we had many times at other Costa cafe was absolutely awful.we won’t be going back .
Restaurantji Recommends
Same as all costa's but atmosphere changes with branch and clientele
Take away drinks are always great. Staff are lovely and friendly.
Great coffee and hot chocolate, really good for dates, every one I've had there went well.
Older woman who works there with dyed red/purple hair has been rude and condescending many times.
Visited at 4:32. Told straight away that they would be shutting at 5. Nice friendly welcome, there. Latte far too hot. Like an old fashioned transport cafe milky coffee that skins when you are not looking at it. Not great. Won't go back.