Can get very busy. Durham East dominos is much more consistent.
Kevin Howes
Well we are weeks on now from a absolute mess up on our order. The pizza we ordered was incorrect, we called Durham to tell them and they apologised and said they would rectify this issue and send it out ASAP with us having a small gathering. So 1 hour later I rang after no sign , they said it was getting done . We rang again another 1 hr later and said its out for delivery.So a staggering 3 hours we waited for a replacement pizza. The shop manager said we would be refunded for the mistake made , as they had in actual fact forgot the even do the replacement pizza thats why it was late.A full refund was mentioned on the phone with the management , and told to email dominos with the issues for a refund also.Guess what, weeks on And still nothing has been done about the disgusting customer service received and now they are ignoring my emails all together now.
jonathan bell
Usually excellent but it looks like a change in management and service was terrible.
Mike Brown
Usually excellent, but today we had mushrooms in the margarita pizza, and chicken on the veg supreme....Good.... but check before you drive away.I rang, they offered to cook again... customer service thumbs up!
Joseph Findlay
Ordered in store. It took a while to arrive, but was well worth the wait. I wouldn't order delivery, though, as the phone was constantly ringing with customers complaining their orders hadn't arrived, and the drivers didn't seem to have a clue.
Ashley500
Qualified for two pizzas, refused to give me deal, very unprofessional, definitely going down hill doubt you could trust anyone handling food with such poor customer service as they simply don’t care. Franchised out so head office don’t care suspect that their whole product doomed probably go belly up like Dominoes Italy which closed, silly thing is, if they improved their customer service they’d probably have a stronger supportive customer base, definitely won’t be using them again, Shame for them with 2 young kids in the family we’ll be munching pizzas for many years, just not Dominoes, has all the signs of closing down as the corporate mentality has definitely gone.
Erick Pena
Had to give it 4 stars causei was hoping they had some pizzas ready to order when i was there but sitll had to wait 10min for the pizza to get cooked.
zonked
Great food and great service. Was also great to work there, although it could get rushed sometimes when used to work. I recommend a cheese 11" pizza, with either cheese dough balls or wedges for sides. The cookies are also great, but not something I'd buy every time. Favourite meal from there. Delivery is only around 20 minutes normally, which is pretty good, although sometimes its later but It's probably because they get a lot of orders since its Dominos and everyone loves to order Dominos.
Rahul Das
Excellent place to enjoy great food with the top class customer services. Very quick and prompt delivery service.
Churchy729
DO NOT USE! WHILST THE PIZZAS ARE OK THE CUSTOMER SERVICE IS ABSOLUTELY DIABOLICAL. THE DURHAM SHOP IS RUN BY KIDS WHO HAVEN'T GOT A CLUE ABOUT CUSTOMER ENGAGEMENT, MANAGERS ARE AT BEST DAMND OBSTRUCTIVE, IF THE STAFF MAKE A MISTAKE ON THE TILL AND OVER CHARGE YOU AND GENERALLY THEY DO, £52 FOR TWO PIZZAS!! IF YOU WANT A REFUND YOU WONT GET ONE AS THE STAFF ARE NOT PERMITTED TO GIVE REFUNDS EVEN IF IT IS THEM THAT HAVE MADE THE MISTAKE!!!! THEY WON T GIVE YOU ANY DETAILS ON HOW TO GET A REFUND OTHER THAN TO TELL YOU THAT THEIR "ADMIN" WILL REFUND IN A FEW DAYS??? THIS DOES NOT HAPPEN! PROBABLY THE WORST HIGH STREET FOOD OUTLET IN THE UK AVOID AT ALL COSTS, GO THE PAPA JOHNS! I WILL NEVER, EVER BUY FROM DOMINOES AGAIN! RANT OVER
Very poor customer service, stand at the counter and get ignored. Online tracker says your collection is ready, after getting someones attention to be told it’s “still in oven”. Two visits in a row with poor experience
Joanne Mounter
Great service! pizza ? was fab good special offer price -couldn’t ask for any better ?
Andrew Brittain
Ordered 2 pizzas dough ball chicken strippers and garlic dippers from north road Durham used tracker to see when food was out for delivery after 20 mins of being out for delivery I called the store and spoke with Olivia a manger. She first advised the driver was on a double with mine and someone else’s delivery she then back tracked and said the driver went out with one then went back for mine which I know is a lie as a asked the driver. The food wa only warm 1 pizza didn’t even look cooked correctly. Absolute joke this store.
Dean GIBB
Great Staff, Lovely food ?
Alanna Golden
Delivery always so quick and food is always amazing
Can get very busy. Durham East dominos is much more consistent.
Well we are weeks on now from a absolute mess up on our order. The pizza we ordered was incorrect, we called Durham to tell them and they apologised and said they would rectify this issue and send it out ASAP with us having a small gathering. So 1 hour later I rang after no sign , they said it was getting done . We rang again another 1 hr later and said its out for delivery.So a staggering 3 hours we waited for a replacement pizza. The shop manager said we would be refunded for the mistake made , as they had in actual fact forgot the even do the replacement pizza thats why it was late.A full refund was mentioned on the phone with the management , and told to email dominos with the issues for a refund also.Guess what, weeks on And still nothing has been done about the disgusting customer service received and now they are ignoring my emails all together now.
Usually excellent but it looks like a change in management and service was terrible.
Usually excellent, but today we had mushrooms in the margarita pizza, and chicken on the veg supreme....Good.... but check before you drive away.I rang, they offered to cook again... customer service thumbs up!
Ordered in store. It took a while to arrive, but was well worth the wait. I wouldn't order delivery, though, as the phone was constantly ringing with customers complaining their orders hadn't arrived, and the drivers didn't seem to have a clue.
Qualified for two pizzas, refused to give me deal, very unprofessional, definitely going down hill doubt you could trust anyone handling food with such poor customer service as they simply don’t care. Franchised out so head office don’t care suspect that their whole product doomed probably go belly up like Dominoes Italy which closed, silly thing is, if they improved their customer service they’d probably have a stronger supportive customer base, definitely won’t be using them again, Shame for them with 2 young kids in the family we’ll be munching pizzas for many years, just not Dominoes, has all the signs of closing down as the corporate mentality has definitely gone.
Had to give it 4 stars causei was hoping they had some pizzas ready to order when i was there but sitll had to wait 10min for the pizza to get cooked.
Great food and great service. Was also great to work there, although it could get rushed sometimes when used to work. I recommend a cheese 11" pizza, with either cheese dough balls or wedges for sides. The cookies are also great, but not something I'd buy every time. Favourite meal from there. Delivery is only around 20 minutes normally, which is pretty good, although sometimes its later but It's probably because they get a lot of orders since its Dominos and everyone loves to order Dominos.
Excellent place to enjoy great food with the top class customer services. Very quick and prompt delivery service.
DO NOT USE! WHILST THE PIZZAS ARE OK THE CUSTOMER SERVICE IS ABSOLUTELY DIABOLICAL. THE DURHAM SHOP IS RUN BY KIDS WHO HAVEN'T GOT A CLUE ABOUT CUSTOMER ENGAGEMENT, MANAGERS ARE AT BEST DAMND OBSTRUCTIVE, IF THE STAFF MAKE A MISTAKE ON THE TILL AND OVER CHARGE YOU AND GENERALLY THEY DO, £52 FOR TWO PIZZAS!! IF YOU WANT A REFUND YOU WONT GET ONE AS THE STAFF ARE NOT PERMITTED TO GIVE REFUNDS EVEN IF IT IS THEM THAT HAVE MADE THE MISTAKE!!!! THEY WON T GIVE YOU ANY DETAILS ON HOW TO GET A REFUND OTHER THAN TO TELL YOU THAT THEIR "ADMIN" WILL REFUND IN A FEW DAYS??? THIS DOES NOT HAPPEN! PROBABLY THE WORST HIGH STREET FOOD OUTLET IN THE UK AVOID AT ALL COSTS, GO THE PAPA JOHNS! I WILL NEVER, EVER BUY FROM DOMINOES AGAIN! RANT OVER
Restaurantji Recommends
Very poor customer service, stand at the counter and get ignored. Online tracker says your collection is ready, after getting someones attention to be told it’s “still in oven”. Two visits in a row with poor experience
Great service! pizza ? was fab good special offer price -couldn’t ask for any better ?
Ordered 2 pizzas dough ball chicken strippers and garlic dippers from north road Durham used tracker to see when food was out for delivery after 20 mins of being out for delivery I called the store and spoke with Olivia a manger. She first advised the driver was on a double with mine and someone else’s delivery she then back tracked and said the driver went out with one then went back for mine which I know is a lie as a asked the driver. The food wa only warm 1 pizza didn’t even look cooked correctly. Absolute joke this store.
Great Staff, Lovely food ?
Delivery always so quick and food is always amazing