Pizza Hut Restaurants

Durham City Retail Park, Eden Terrace, Durham
0191 370 9222

Recent Reviews

Erik Cornelissen

We had the buffet with the kids. They really liked the fact that they could have unlimited pizza, icecream and drinks.

Charlie Cooper

Food was lovely and the servers were very attentive, only slight grumble was the music was a bit too loud and we had to raise our voices a bit to hold a conversation.Parking: 2x disabled access spots right next to the door. 2 hours free parking but if you need more time you can put your reg no into the tablet near the door which let's you stay longerWheelchair accessibility: Everything is on the ground floor and the aisles are wide enough to fit a wheelchair round

Stacey Peart

Took my youth football team and every one of them enjoyed it, the unlimited salad bar was great to keep them satisfied until their meals arrived, very handy having bottomless drinks too, the ice cream station was a great added touch too. Staff were friendly and attentive would definitely book again.

Abigail Lee

The food was good as usual. We enjoyed the buffet as it gives you the chance to try different pizzas. The staff were friendly but I was made to feel like I was putting the manager out by asking to sit at a certain type of table based on my physical needs and it seemed to be a problem and this made us feel a little

Ken Ross

I didn't like the app as it wasn't intuitive to use. Made the whole experience souless. Staff who did serve were friendly and helpful but overall the whole experience felt cold and disconnected because of the app.Parking: Right outside restaurant

Ken Nicholson

Everything was reasonable, however, ordering using the Pizza Hut App is a faff! Why oh why is that supposed to be progress or make life easier?

Larry Nicholson

Ordered pizzas for collection.More expensive than other pizza providers but I do prefer the Pizza Hut ones. So it's an occasional thing only. Usual high quality and standard. Not sure why buying larger pizzas with sides worked out cheaper than the standard size, send to be encouraging either waste or greed, but that was the deal.

Steve Vallis

Food was decent, not much atmosphere as was largely empty. Service was adequate.

Ash Deacon

So I'll start this with saying I haven't been to a Pizza Hut since I was around 9 and I'm 26 now.My initial thoughts of a Pizza Hut is that it was practically the McDonald's of pizza places (what I'm saying is mediocre at best).Now we did go for the all you can eat pizza which we didn't realise wasn't on but decided to stay anyway and we all grabbed a meal deal each, of £19.99 ; a pizza with a side and a refillable drink and honestly I was pleasantly surprised. The food was boiling hot when it came out, it came out timely, the dough was great - it was very pleasant.The staff were very nice although I feel some of the younger ones lacked a little confidence but that's not the end of the world and there was a little confusion when we ordered two separate orders to our table but they got the meals out swiftly.The meal was just the right amount to fill me ( maybe a tad too much ) and honestly would go again!Pleasantly surprised.Ps was also nice to see the manager curiosity calling :)

Emma Baker

Greeted when entering excellent customer service . Food was hot and delicious. Staff were

Matt Cadwallender

Great food and this chain provides the chilli flakes just like the old days which was great. The downside for me is that the staff service is almost none existent now; its basically all self-serve, we had to order from the app, we had to ask for empty plates to be taken away, couple that with having to get your own drinks etc as per. Now, I don’t have a problem with that per se, but I’m not really sure why the food is so expansive as the experience doesn’t match the hefty price tag. My son loves Pizza Hut so I’ll stump up the cash for it when required, but at almost £30 a pizza, it seems excessive.

Arrowmaker15

Pre booked a table (which was wobbly - an issue at many Pizza Huts) Very friendly waitress talked us through the options and came to check how our ordering was going on, 30 seconds later her colleague did the same with significantly less grace in her communication! Salad bar looked a bit ropey, browning lettuce, no carrot (again a regular PH Issue) the mayo, seafood sauce etc looked less than attended to also - a definitive negative….. Pizzas came, they were lovely, some Pizza Huts still manage to mess up but this one didn’t, made up for the poor salad bar. Refillable drinks are crazy expensive and it has to be a special event for just drinks and pizza for 3 cost the far side of £50!

vinny holmes

Far too expensive to eat out at this restaurant my son asked for student discount which was denied as our meals were already discounted yet 3 pizzas 2 drinks & 1 dessert cost us £107.00. Never again will I eat here&no wonder we were the only people eating there.

Gemma James

Great date night. First class service. Beautifully clean restaurant. Quick and friendly service. Great food for everyone. Will 100% come back again ♡

Mohamad Mobasher

For a £15 pizza it was absolutely disgusting, you can totally tell that the dough was no fresh at all, even the veg was not fresh. It was like chewing on cardboard. People complain about pizza shops been expensive but this was far the worst pizza I’ve ever had. Had no taste what do ever. Very disappointed.

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