Vegetarian options: One vegetarian option, rib room isn't a vegetarian/vegan centric place to eat. Option seems like an afterthoughtWheelchair accessibility: Steps if accessing from main hotel, desperate ramp for wheelchairs which was nice
471amitp
If you have any sort basic expectation of a service I would avoid eating here, came here for a special birthday for my dad's 60th, (which the staff were aware of) we waited at the podium for few minutes whilst waiting staff ignored us and walked past us few times without saying a word, following that the service speed couldn't have been slower, took them ages to come give us a menu, another 10 min to come get our drinks order when we could clearly see in the corner the staff were more interested in talking amongst themselves. Food & drinks finally ordered & the waiter gave us bread & butter to nibble on whilst we waited 35 min for our food, they'd didn't clear our bread or butter till our mains couldn't fit on the table. Food was below average at the very best! Got some desserts & hoping & expecting some form of wish on my dad's plate & nothing, it looked at tasted like they got it from the pound shop. The waiter never once asked how our food or dessert were even though we left the plates with a lot of food on it. The waiting staff must be heavily underpaid because they lacked any charisma or motivation to actually to their job and or even smile. Asked for more drinks which never came. Just over all extremely poor experience what is suppose to be one of the best steak restaurants at a nice hotel. Couldn't pay me to go back there. Do not celebrate a nice occasion here as you leave with a bad taste in your mouth & heavily disappointed. Management should be ASHAMED & find another trade because this isn't it. Poor service, poor food, inflated prices, tired & old ambience, dirty tables, miserable/slow staff, days old food. Will never step foot here again & be sure to warn any friends and family of from wasting their money.
Freddy Jackets
Popped in for a hot beef sandwich and cuppa.Staff were good ,food good at a good price .Worth a visit .??????
Joel Figueira
Nice restaurant with friendly staff and the food was spot on and would defo go back.
Michael Barnett
The food is really very good, unfortunately the service is lacking, the staff are polite but forgetful. One of our sides didn't turn up with our meal, one person said she would go and sort it, when nothing happened we asked another member of staff 5 minutes later who went and chased it up and by the time it arrived we had almost finished our meal. We were asked if we wanted a dessert menu, which we did, unfortunately it hadn't arrived after at least 15 minutes so again needed to ask another member of staff who brought it over but again took a very long time before anyone came to take our dessert order.As I said though the food was very well cooked and extremely tasty, especially the chateaubriand.
AUKTourist
Whilst I sympathise with restaurants that getting and training staff is not easy. The experience we had was just poor. The lack of attention throughout the evening was embarrassing. I wish I could say the Festive Fayre was better but it was not. We have had much better Festive Fayre at our local FE college. Where the students outperformed The Rib Room at every level. Such a disappointing experience!
frank0315
Dined in the Rib Room last night with family and friends to celebrate our son’s 26th birthday. The food was excellent and the service, headed by the restaurant manager Jean was impeccable!! Just to round the evening off my son was presented with a surprise small birthday cake and serenaded by waiting staff!! Everyone in the group agreed that each dish was perfect, tasty and beautifully presented! Top marks guys, very impressed!!
Michfen83
Beautiful food. We had stayed her as part of a stay and spa package and booked into the rib room for the night. The food was fantastic . The service was great. We ordered the chateaubriand which was delicious and cooked to perfection. Cannot fault and can’t wait to come back.
Came for a meal here after a wedding. I had the sharing platter and it was beautiful. Helen provided fantastic service, was very friendly, and she can take a great photo.
Chocgirl
I booked a table for four through the website to celebrate my father's 85th birthday. I asked for a quiet table as three of our party are hard of hearing. It was a Saturday lunch time and we arrived early and shared a bottle of champagne in the lounge area. Our table was set aside from the main booths on the upper level and was quiet just as I requested. We each had a starter and main and shared a bottle of very good red wine. My starter of cheese souffle was excellent - very flavorsome with a light cheesy sauce. We had mains including venison, steak, fish and a vegetarian pithivier. All the food was delicious with generous portions. We all enjoyed our meal and had very attentive service from our lovely waiter who was very chatty. As a birthday treat my father received a surprise chocolate dessert with a candle. We all had a thoroughly enjoyable lunch which was just right for a birthday celebration.
Patricia Bradford
A little disappointing, serving staff all very pleasant and hospitable, would have been if old school training was in place, clearing tables correctly not stacking up plates and leaning over guests. Needing to have to ask for cutlery and no water in a finger bowl.Starters we’re very nice, tasty, cooked well and presented well.Steak was cooked to our liking.The turbot special presented well however over cooked dry and had bones in it. The sauce was supposed to be a beurre noisette as you can see in my pictures it is most definitely not a nutty brown. Overall good and ok but when you pay a premium price you expect a little more finesse and attention to detail.
Z4969SWpatriciab
A little disappointing, serving staff all very pleasant and hospitable, would have been if old school training was in place, clearing tables correctly not stacking up plates and leaning over guests. Needing to have to ask for cutlery and no water in a finger bowl. Starters we’re very nice, tasty, cooked well and presented well. Steak was cooked to our liking. The turbot special presented well however over cooked dry and had bones in it. The sauce was supposed to be a beurre noisette as you can see in my pictures it is most definitely not a nutty brown. Overall good and ok but when you pay a premium price you expect a little more finesse and attention to detail.
Julia Laidler
Exceptional quality delicious food, skillfully cooked, mainly excellent service, although at times may depend on the servers' individual level of training and experience.
Good quality food with pretty good service overall. Tonight was very noisy, with lots of young children in the restaurant.
Fantastic Food, Fantastic Wine. Fantastic Service.
Vegetarian options: One vegetarian option, rib room isn't a vegetarian/vegan centric place to eat. Option seems like an afterthoughtWheelchair accessibility: Steps if accessing from main hotel, desperate ramp for wheelchairs which was nice
If you have any sort basic expectation of a service I would avoid eating here, came here for a special birthday for my dad's 60th, (which the staff were aware of) we waited at the podium for few minutes whilst waiting staff ignored us and walked past us few times without saying a word, following that the service speed couldn't have been slower, took them ages to come give us a menu, another 10 min to come get our drinks order when we could clearly see in the corner the staff were more interested in talking amongst themselves. Food & drinks finally ordered & the waiter gave us bread & butter to nibble on whilst we waited 35 min for our food, they'd didn't clear our bread or butter till our mains couldn't fit on the table. Food was below average at the very best! Got some desserts & hoping & expecting some form of wish on my dad's plate & nothing, it looked at tasted like they got it from the pound shop. The waiter never once asked how our food or dessert were even though we left the plates with a lot of food on it. The waiting staff must be heavily underpaid because they lacked any charisma or motivation to actually to their job and or even smile. Asked for more drinks which never came. Just over all extremely poor experience what is suppose to be one of the best steak restaurants at a nice hotel. Couldn't pay me to go back there. Do not celebrate a nice occasion here as you leave with a bad taste in your mouth & heavily disappointed. Management should be ASHAMED & find another trade because this isn't it. Poor service, poor food, inflated prices, tired & old ambience, dirty tables, miserable/slow staff, days old food. Will never step foot here again & be sure to warn any friends and family of from wasting their money.
Popped in for a hot beef sandwich and cuppa.Staff were good ,food good at a good price .Worth a visit .??????
Nice restaurant with friendly staff and the food was spot on and would defo go back.
The food is really very good, unfortunately the service is lacking, the staff are polite but forgetful. One of our sides didn't turn up with our meal, one person said she would go and sort it, when nothing happened we asked another member of staff 5 minutes later who went and chased it up and by the time it arrived we had almost finished our meal. We were asked if we wanted a dessert menu, which we did, unfortunately it hadn't arrived after at least 15 minutes so again needed to ask another member of staff who brought it over but again took a very long time before anyone came to take our dessert order.As I said though the food was very well cooked and extremely tasty, especially the chateaubriand.
Whilst I sympathise with restaurants that getting and training staff is not easy. The experience we had was just poor. The lack of attention throughout the evening was embarrassing. I wish I could say the Festive Fayre was better but it was not. We have had much better Festive Fayre at our local FE college. Where the students outperformed The Rib Room at every level. Such a disappointing experience!
Dined in the Rib Room last night with family and friends to celebrate our son’s 26th birthday. The food was excellent and the service, headed by the restaurant manager Jean was impeccable!! Just to round the evening off my son was presented with a surprise small birthday cake and serenaded by waiting staff!! Everyone in the group agreed that each dish was perfect, tasty and beautifully presented! Top marks guys, very impressed!!
Beautiful food. We had stayed her as part of a stay and spa package and booked into the rib room for the night. The food was fantastic . The service was great. We ordered the chateaubriand which was delicious and cooked to perfection. Cannot fault and can’t wait to come back.
Restaurantji Recommends
Came for a meal here after a wedding. I had the sharing platter and it was beautiful. Helen provided fantastic service, was very friendly, and she can take a great photo.
I booked a table for four through the website to celebrate my father's 85th birthday. I asked for a quiet table as three of our party are hard of hearing. It was a Saturday lunch time and we arrived early and shared a bottle of champagne in the lounge area. Our table was set aside from the main booths on the upper level and was quiet just as I requested. We each had a starter and main and shared a bottle of very good red wine. My starter of cheese souffle was excellent - very flavorsome with a light cheesy sauce. We had mains including venison, steak, fish and a vegetarian pithivier. All the food was delicious with generous portions. We all enjoyed our meal and had very attentive service from our lovely waiter who was very chatty. As a birthday treat my father received a surprise chocolate dessert with a candle. We all had a thoroughly enjoyable lunch which was just right for a birthday celebration.
A little disappointing, serving staff all very pleasant and hospitable, would have been if old school training was in place, clearing tables correctly not stacking up plates and leaning over guests. Needing to have to ask for cutlery and no water in a finger bowl.Starters we’re very nice, tasty, cooked well and presented well.Steak was cooked to our liking.The turbot special presented well however over cooked dry and had bones in it. The sauce was supposed to be a beurre noisette as you can see in my pictures it is most definitely not a nutty brown. Overall good and ok but when you pay a premium price you expect a little more finesse and attention to detail.
A little disappointing, serving staff all very pleasant and hospitable, would have been if old school training was in place, clearing tables correctly not stacking up plates and leaning over guests. Needing to have to ask for cutlery and no water in a finger bowl. Starters we’re very nice, tasty, cooked well and presented well. Steak was cooked to our liking. The turbot special presented well however over cooked dry and had bones in it. The sauce was supposed to be a beurre noisette as you can see in my pictures it is most definitely not a nutty brown. Overall good and ok but when you pay a premium price you expect a little more finesse and attention to detail.
Exceptional quality delicious food, skillfully cooked, mainly excellent service, although at times may depend on the servers' individual level of training and experience.