Just had. Lovely lunch here. Really tasty food.. Finished with a Limoncello which if I'm honest was disappointing.Should have been served in a frosted glass with the contents having been kept at freezing point.Apart from that I would recommend a visit.
Louhar86
Went for post panto dinner. We booked online only to be told that our booking couldn’t be found. After questioning us quite abruptly, the woman said she had a table available anyway which we could have. We then waited 20 mins for our drinks order to be taken. The ‘zizzis favourite’ red wine was terrible. Then the mains were brought out, followed by their starter! The only thing the waiter said was ‘well this is a bit backwards isn’t it, never mind’ and walked off. No one bothered to ask if our food was ok. It was just ‘ok’ by the way. The shredded beef on one of the pizzas was horrible and all seemed like they needed an extra few minutes in the oven. The waiter said they were unusually busy because in something going on at the cathedral and then being understaffed but we just seemed to wait for ages for everything. I ordered a cocktail which was only 3/4 way full. I was told that was ‘standard’. It was later removed from the bill but I was told ‘it’s been removed because you weren’t happy but it is standard!’ It seemed like we were just an inconvenience. We won’t be returning.
Popopo1976
Ambience, ok. Warm enough inside (Dec 2023). Staff, friendly. Food, it was alright. Nothing great. Did we enjoy it? Yes I suppose. Do we recommend? Yes, give it a go.
Cockney-Reject-UK
Called into as we were visiting the area. We have not had a pizza out for ages and although It was tasty and well presented I cannot justify the cost of £15.95 for a pizza. Partner had a meal as well and 2 drinks came to nearly £50!!!
Kirsty S
Family treat for Festive meal and chose Zizzi Durham. Lovely restaurant & nice table. The food was lovely, piping hot and nice to be able to see the chefs at work. However, the staff were inattentive and quite frankly rude. Looking at reviews on here, many have said similar recently & I think Zizzi need to take note & train staff on basic manners. We did not get a warm welcome on entering from the 3 staff members at the front desk. Blonde lady (glasses/tatoos) was our waitress and clearly didn’t want to be there. We felt rushed at every single stage. Constantly asking if we were ready to order after just a few minutes. There were actually lots of spare tables & the whole downstairs floor was empty apart from 1 table so it wasn’t as if we needed to be rushed. There were 6 of us of all different ages (kids to grandparents) and we all found this waitress very rude. We had eye rolling and sighing when we politely asked for a little more time. Also very rushed to pay the bill. The toilets were disgraceful too. There were 3 toilets downstairs, 2 locked shut & out of use & the 1 working toilet didn’t flush. I asked if there was an alternative and was told in an aggressive manner by the same lady there was a disabled toilet upstairs. No apology given re the lack of facilities. In fact I felt like I was being told off for making a simple request. That toilet was dirty & smelly. Definitely would not go back at this moment in time until toilets are sorted & staff are appropriately trained in customer experience and basic manners. Shame as we found the food to be lovely. Overall, very disappointed.
jenny aitken
Hit and miss, but points for trying hard to make things better! The bruschetta starter was lovely, the pork belly a bit dry and dusty. Vegan lasagne ok - meat lasagne was apparently lovely. The toilets were unfortunately disgusting - but the manager was very generous in offering us free drinks unasked for (two bottles of wine!) And then heading off and cleaning loos himself! So all in all, not a bad experience.
Richard Paterson
Served a child raw dough instead of a bread roll- didn’t replace it. It took 1 1/2 hours to get our food. Massively understaffed and definitely not child
Adam
The prices are extortionate and the food quality is appalling. One of our dishes was cold so needed replacing - we needn’t have bothered because even fully heated it was barely edible. The other dish was absolutely swimming in oil to the point I couldn’t finish it. I’d have felt ripped off if I’d paid half of what I did for this food, at £30 plus per person for a basic starter, main and drink I felt like I’d been robbed on leaving. The staff were friendly and the service was good but sadly this is hands down the worst value for money dining experience I’ve ever had.
Stewart Marsh
Really friendly service, great food and cozy
Anna Joskowska
Awful pizza… How they call it pizza. It was just a very thin base(like a wrap) with burned edges. It was covered by some tiny amount of stuff. Cold! Cost £17. Total disaster took take away on my way home! Never
There was a delay with our order but Heather and Brian politely and effectively sorted it out in a first class way.
Thomas Shaw
Fantastic service by our lovely waiter, we were a walk in they were very accommodating, great food lovely atmosphere, compliments to the chef on the lovely pizzas, really enjoyed the
GG-123-1992
Went for a family meal, 5 adults and 3 children. The food was pretty awful, staff were rude and inattentive, cost £200 and just left feeling really disappointed... Never again!
Daniel McTiernan
Lovely experience. Had a 3 course lunch and all food was cooked well. Service was amazing and loved our waitress - very relaxed. Interior and atmosphere was nice.
Colby Lines
Had lovely 2 course menu at Zizi and staff was lovely. Get yourself zillionaire Zizi app as earn lots of free rewards. Got my Main for
Just had. Lovely lunch here. Really tasty food.. Finished with a Limoncello which if I'm honest was disappointing.Should have been served in a frosted glass with the contents having been kept at freezing point.Apart from that I would recommend a visit.
Went for post panto dinner. We booked online only to be told that our booking couldn’t be found. After questioning us quite abruptly, the woman said she had a table available anyway which we could have. We then waited 20 mins for our drinks order to be taken. The ‘zizzis favourite’ red wine was terrible. Then the mains were brought out, followed by their starter! The only thing the waiter said was ‘well this is a bit backwards isn’t it, never mind’ and walked off. No one bothered to ask if our food was ok. It was just ‘ok’ by the way. The shredded beef on one of the pizzas was horrible and all seemed like they needed an extra few minutes in the oven. The waiter said they were unusually busy because in something going on at the cathedral and then being understaffed but we just seemed to wait for ages for everything. I ordered a cocktail which was only 3/4 way full. I was told that was ‘standard’. It was later removed from the bill but I was told ‘it’s been removed because you weren’t happy but it is standard!’ It seemed like we were just an inconvenience. We won’t be returning.
Ambience, ok. Warm enough inside (Dec 2023). Staff, friendly. Food, it was alright. Nothing great. Did we enjoy it? Yes I suppose. Do we recommend? Yes, give it a go.
Called into as we were visiting the area. We have not had a pizza out for ages and although It was tasty and well presented I cannot justify the cost of £15.95 for a pizza. Partner had a meal as well and 2 drinks came to nearly £50!!!
Family treat for Festive meal and chose Zizzi Durham. Lovely restaurant & nice table. The food was lovely, piping hot and nice to be able to see the chefs at work. However, the staff were inattentive and quite frankly rude. Looking at reviews on here, many have said similar recently & I think Zizzi need to take note & train staff on basic manners. We did not get a warm welcome on entering from the 3 staff members at the front desk. Blonde lady (glasses/tatoos) was our waitress and clearly didn’t want to be there. We felt rushed at every single stage. Constantly asking if we were ready to order after just a few minutes. There were actually lots of spare tables & the whole downstairs floor was empty apart from 1 table so it wasn’t as if we needed to be rushed. There were 6 of us of all different ages (kids to grandparents) and we all found this waitress very rude. We had eye rolling and sighing when we politely asked for a little more time. Also very rushed to pay the bill. The toilets were disgraceful too. There were 3 toilets downstairs, 2 locked shut & out of use & the 1 working toilet didn’t flush. I asked if there was an alternative and was told in an aggressive manner by the same lady there was a disabled toilet upstairs. No apology given re the lack of facilities. In fact I felt like I was being told off for making a simple request. That toilet was dirty & smelly. Definitely would not go back at this moment in time until toilets are sorted & staff are appropriately trained in customer experience and basic manners. Shame as we found the food to be lovely. Overall, very disappointed.
Hit and miss, but points for trying hard to make things better! The bruschetta starter was lovely, the pork belly a bit dry and dusty. Vegan lasagne ok - meat lasagne was apparently lovely. The toilets were unfortunately disgusting - but the manager was very generous in offering us free drinks unasked for (two bottles of wine!) And then heading off and cleaning loos himself! So all in all, not a bad experience.
Served a child raw dough instead of a bread roll- didn’t replace it. It took 1 1/2 hours to get our food. Massively understaffed and definitely not child
The prices are extortionate and the food quality is appalling. One of our dishes was cold so needed replacing - we needn’t have bothered because even fully heated it was barely edible. The other dish was absolutely swimming in oil to the point I couldn’t finish it. I’d have felt ripped off if I’d paid half of what I did for this food, at £30 plus per person for a basic starter, main and drink I felt like I’d been robbed on leaving. The staff were friendly and the service was good but sadly this is hands down the worst value for money dining experience I’ve ever had.
Really friendly service, great food and cozy
Awful pizza… How they call it pizza. It was just a very thin base(like a wrap) with burned edges. It was covered by some tiny amount of stuff. Cold! Cost £17. Total disaster took take away on my way home! Never
Restaurantji Recommends
There was a delay with our order but Heather and Brian politely and effectively sorted it out in a first class way.
Fantastic service by our lovely waiter, we were a walk in they were very accommodating, great food lovely atmosphere, compliments to the chef on the lovely pizzas, really enjoyed the
Went for a family meal, 5 adults and 3 children. The food was pretty awful, staff were rude and inattentive, cost £200 and just left feeling really disappointed... Never again!
Lovely experience. Had a 3 course lunch and all food was cooked well. Service was amazing and loved our waitress - very relaxed. Interior and atmosphere was nice.
Had lovely 2 course menu at Zizi and staff was lovely. Get yourself zillionaire Zizi app as earn lots of free rewards. Got my Main for