Ordered a double cheeseburger and chips a bottle of Pepsi 1.5ltr weighted over an hour for delivery when its just down the road and charged me £13.40 well over priced for cheap burgers and cold
Ashleigh Charlton
AVOID!Give you no option but to add extra cheese on your parmo wrap. Food is dry yet undercooked, delivery driver can't follow instructions. Refuse to answer the phone when you call to complain about your food being disgusting.
Ernie
BEWARE12" PIZZAS ARE 11"
Ash M
Food is vile! I ordered a parmo wrap with garlic, but when it arrived it had no garlic. Was conned into adding extra cheese (for a cost) as I couldn't progress with the order without adding some. The chips were nasty. The only nice thing was the mozzarella sticks. Tried calling the takeaway to sort my order out and they didn't answer.
Alan Pedder
Ordered 10pm now 11.20 no food stay away
David Simpson
Had pizza from here previously and it was very tasty however tonight's kebabs are a different story.Ordered 2 x kebabs on naans, one with salad and one with salad and sauce.Received a tortilla wrap on each instead of naans, no salad, no sauce, grey chips that looked old and meat that was most likely yesterday's leftovers.Two pieces of fried chicken that were fatty and undercooked in the middle.The food was so bad it's gone in the bin, I didn't even think it was safe to feed it to the dog.Won't bother ordering from here again and I'll be emailing Hartlepool Eats which doesn't support reviews to let them decide if they want to make their customers aware.
Skot Lynn
Never again chips were rock hard chicken tikka wrap was disgusting totally inedible
Liam J
Probably the worse takeaway ive ever eaten, there've managed to put me off chicken parmos so i can thank them for that atleast. Arrived cold, clearly a pre-made parmo from 2 years ago was used its left a horrible taste in my mouth, as if i had smoked 40 tabs. Disgusting.
Emily Wilson
If I could rate 0 stars then I would, avoid this takeaway unless all you want is disappointment, we ordered before and our pizza arrived after an hour and a half, it looked as if they had flung it around their heads and then the driver sat on it, we tried to contact the store with zero success at getting through, we gave them one more try a few weeks later and we waited over 2 hours for delivery, we tried to ring them and despite 15 calls back to back there has been no answer and still no takeaway after 2 and a half hours, now going through the hassle of trying to get a refund for an order that just never arrived, terrible service all around, DO NOT USE! AVOID!Update.. food arrived after my partner drove down to the store due to a further 10 phonecalls not being answered to be told we won’t get a refund as the food arrived, and we could maybe have a free garlic bread on our next order ?.. our food was undercooked, chips were raw, pizza was just dough and the parmo I wouldn’t have fed to a wild animal.. please once again AVOID
M6430WGjesse
Disgusting food. Keep your money. I ordered a parmo wrap. The chips were still hard in the middle and very undercooked. The parmo wrap was soaked in grease and had “black bits” all over it. Guessing they rarely clean appliances! Wrap didn’t include any salad at all. Only positive - the food was hot.
Disappointed. The chips were stone cold, as was the kebab. It was so dry. No salad and the naan was a horrible flat shop bought wrap that was placed underneath just swimming in grease. Had to take it off my daughter as I was worried it wasn't safe to eat. Poor girl on the phone can't do anything obviously it's not her fault but I did phone to let them know about it. I wish I had read the reviews. This was a treat for us. Where is the standards at.
Stephen
Absolutely beyond rotten, kebab was obviously from the previous day, chicken kebab looked as if it had spent 6months on a BBQ and the garlic sauce taste like pure blended garlic ?
Dominic Hehir
Food turned up damaged, zero response from takeaway. Very disappointing.
Jay Payno
First time ever eating from here, ordered in store, would never ever eat here again.Ordered the small munch box which to be fair, is quite a lot of food for the price, however….The kebab meat was beyond dry and inedible, the chicken parmo was rock hard, the chips were cold and tasted like months old oil the only saving grace was the pizza but even then, this was extremely below par!Couldn’t recommend staying away from this place highly enough!As a small side note, every one of the staff has zero clue on how to work the till, like they were just making it up as they were going along
Craig Stewart
One star is too much ... ordered food through Hartlepool eats 15 days ago ... order came 1hour 15 mins late with all the lies under the sun. Was promised refund £20.69. Bit nothing except threatening behavior. ... Keep away from here ... before food service and delivery was great.... But now the person that owns has his own way ????
Ordered a double cheeseburger and chips a bottle of Pepsi 1.5ltr weighted over an hour for delivery when its just down the road and charged me £13.40 well over priced for cheap burgers and cold
AVOID!Give you no option but to add extra cheese on your parmo wrap. Food is dry yet undercooked, delivery driver can't follow instructions. Refuse to answer the phone when you call to complain about your food being disgusting.
BEWARE12" PIZZAS ARE 11"
Food is vile! I ordered a parmo wrap with garlic, but when it arrived it had no garlic. Was conned into adding extra cheese (for a cost) as I couldn't progress with the order without adding some. The chips were nasty. The only nice thing was the mozzarella sticks. Tried calling the takeaway to sort my order out and they didn't answer.
Ordered 10pm now 11.20 no food stay away
Had pizza from here previously and it was very tasty however tonight's kebabs are a different story.Ordered 2 x kebabs on naans, one with salad and one with salad and sauce.Received a tortilla wrap on each instead of naans, no salad, no sauce, grey chips that looked old and meat that was most likely yesterday's leftovers.Two pieces of fried chicken that were fatty and undercooked in the middle.The food was so bad it's gone in the bin, I didn't even think it was safe to feed it to the dog.Won't bother ordering from here again and I'll be emailing Hartlepool Eats which doesn't support reviews to let them decide if they want to make their customers aware.
Never again chips were rock hard chicken tikka wrap was disgusting totally inedible
Probably the worse takeaway ive ever eaten, there've managed to put me off chicken parmos so i can thank them for that atleast. Arrived cold, clearly a pre-made parmo from 2 years ago was used its left a horrible taste in my mouth, as if i had smoked 40 tabs. Disgusting.
If I could rate 0 stars then I would, avoid this takeaway unless all you want is disappointment, we ordered before and our pizza arrived after an hour and a half, it looked as if they had flung it around their heads and then the driver sat on it, we tried to contact the store with zero success at getting through, we gave them one more try a few weeks later and we waited over 2 hours for delivery, we tried to ring them and despite 15 calls back to back there has been no answer and still no takeaway after 2 and a half hours, now going through the hassle of trying to get a refund for an order that just never arrived, terrible service all around, DO NOT USE! AVOID!Update.. food arrived after my partner drove down to the store due to a further 10 phonecalls not being answered to be told we won’t get a refund as the food arrived, and we could maybe have a free garlic bread on our next order ?.. our food was undercooked, chips were raw, pizza was just dough and the parmo I wouldn’t have fed to a wild animal.. please once again AVOID
Disgusting food. Keep your money. I ordered a parmo wrap. The chips were still hard in the middle and very undercooked. The parmo wrap was soaked in grease and had “black bits” all over it. Guessing they rarely clean appliances! Wrap didn’t include any salad at all. Only positive - the food was hot.
Restaurantji Recommends
Disappointed. The chips were stone cold, as was the kebab. It was so dry. No salad and the naan was a horrible flat shop bought wrap that was placed underneath just swimming in grease. Had to take it off my daughter as I was worried it wasn't safe to eat. Poor girl on the phone can't do anything obviously it's not her fault but I did phone to let them know about it. I wish I had read the reviews. This was a treat for us. Where is the standards at.
Absolutely beyond rotten, kebab was obviously from the previous day, chicken kebab looked as if it had spent 6months on a BBQ and the garlic sauce taste like pure blended garlic ?
Food turned up damaged, zero response from takeaway. Very disappointing.
First time ever eating from here, ordered in store, would never ever eat here again.Ordered the small munch box which to be fair, is quite a lot of food for the price, however….The kebab meat was beyond dry and inedible, the chicken parmo was rock hard, the chips were cold and tasted like months old oil the only saving grace was the pizza but even then, this was extremely below par!Couldn’t recommend staying away from this place highly enough!As a small side note, every one of the staff has zero clue on how to work the till, like they were just making it up as they were going along
One star is too much ... ordered food through Hartlepool eats 15 days ago ... order came 1hour 15 mins late with all the lies under the sun. Was promised refund £20.69. Bit nothing except threatening behavior. ... Keep away from here ... before food service and delivery was great.... But now the person that owns has his own way ????