I only had coffee so I cannot comment on food. Nice coffee, lovely staff and pleasantly situated but in need of a really good clean.
Uzoamaka Amadi
Food are lovely, service is accurate and has a very good atmosphere and spaciousParking: Few parking spots, usually fullWheelchair accessibility: It's wheelchair accessible
Neill Whyborne
Service has improved since I originally posted a 3 star review
Reece Ghaleni
had a very nice hot chocolate there very tasty on such a cold wet day.The staff were very friendly n helpful will definitely go again
Zach Hadi
Great customer service, thank youAli and Karen both are very kind and friendly. Loved my hot chocolate and marshmallows.?????
Google user
I’m a long-time fan of Caffè Nero and this is my home branch. The coffee and food are lovely; coffee is the main reason this beats the opposition. Spoilt nowadays for me by the number of dogs in there - I don’t like eating to the accompaniment of barking and whining! I’ve also seen staff fussing dogs without wearing gloves.
Pat Oddy
I’m a long-time fan of Caffè Nero and this is my home branch. The coffee and food are lovely; coffee is the main reason this beats the opposition. Spoilt nowadays for me by the number of dogs in there - I don’t like eating to the accompaniment of barking and whining! I’ve also seen staff fussing dogs without wearing gloves.
Ajkc 1947
Tables are dirty/floor dirty/carpet dirty awfull/chairs sofa sticky/dirtiest coffe shop i ever
Richard & Kirsty Bowers
Busy coffee shop, had better service in other Nero
The first time in my life I have left a coffee shop without even ordering. My friend and I walked in and were perusing the cakes when a lady barked at us MOVE ALONG TO HERE WILL YOU. I said no we were looking and her reply was WELL WHAT ARE YOU DRINKING? I said we didn’t know we had just walked in and it was so awful my friend said I really don’t want to have a coffee here so we left I’ve never seen worse customer service can I advise you to go across the road to Costa and watch and learn. Happy to give them my £20 as we got a warm welcome Shocking and having read the reviews it tells me all I need to know
superzach s
Worst coffe shop i ever been.dirt every were/awfull tables and chair......i think no body clean the floor at all
daniel d
all i can say is #cafezero. it’s my first week at sixth form and me and my mixed socially acceptable friend group. unfortunately our first of choice of costa was closed so we decided to visit this cafe. what a mistake. me and my friend were ordering food at the counter and we had previously been at cooplands so our other friend were sat at a dirty booth and had got their drinks out on the table to be verbally attacked by a rude member of the staff calling the cafe “too busy” for us and sharp and bluntly telling them to put there drinks away. my friend calmly and politely addressed that we were buying stuff at the counter currently, but she wasn’t having it. she continued to argue with our friends telling us to get out if we are not only eating/ drinking cafe nero products. this was shocking to us as anywhere else we would be able to have the basic rights of any human being. in other words: the service was abysmal. not only that, but the brownie i ordered tasted like plastic and almost broke my brace. it wasn’t fun. safe to say wont be coming back to this socially injusticed ‘cafe’.
712elishad
Terrible service we were watched the whole time by 2 of the staff members. Honestly the worst service we have ever received. Staff kept shouting at us for having a sprite can on the table when we were clearly buying from the counter. Honestly will not be returning, ruined our day! If u are thinking of going to cafe nero pls go to Costa instead!
big_rog1
My elderly mother and I visited this lovely cafe on the same day Thursday 17th August 2023 as we had visited the expensive Strickland and Holt earlier. This Cafe Nero is in a similar style to their other cafes with old fashioned looking big comfy chairs.Friendly hard working ladies and a nice relaxing atmosphere and we used the meerkat app to save 25% off the bill.Love this cafe!
Nice relaxing atmosphere.
I only had coffee so I cannot comment on food. Nice coffee, lovely staff and pleasantly situated but in need of a really good clean.
Food are lovely, service is accurate and has a very good atmosphere and spaciousParking: Few parking spots, usually fullWheelchair accessibility: It's wheelchair accessible
Service has improved since I originally posted a 3 star review
had a very nice hot chocolate there very tasty on such a cold wet day.The staff were very friendly n helpful will definitely go again
Great customer service, thank youAli and Karen both are very kind and friendly. Loved my hot chocolate and marshmallows.?????
I’m a long-time fan of Caffè Nero and this is my home branch. The coffee and food are lovely; coffee is the main reason this beats the opposition. Spoilt nowadays for me by the number of dogs in there - I don’t like eating to the accompaniment of barking and whining! I’ve also seen staff fussing dogs without wearing gloves.
I’m a long-time fan of Caffè Nero and this is my home branch. The coffee and food are lovely; coffee is the main reason this beats the opposition. Spoilt nowadays for me by the number of dogs in there - I don’t like eating to the accompaniment of barking and whining! I’ve also seen staff fussing dogs without wearing gloves.
Tables are dirty/floor dirty/carpet dirty awfull/chairs sofa sticky/dirtiest coffe shop i ever
Busy coffee shop, had better service in other Nero
Restaurantji Recommends
The first time in my life I have left a coffee shop without even ordering. My friend and I walked in and were perusing the cakes when a lady barked at us MOVE ALONG TO HERE WILL YOU. I said no we were looking and her reply was WELL WHAT ARE YOU DRINKING? I said we didn’t know we had just walked in and it was so awful my friend said I really don’t want to have a coffee here so we left I’ve never seen worse customer service can I advise you to go across the road to Costa and watch and learn. Happy to give them my £20 as we got a warm welcome Shocking and having read the reviews it tells me all I need to know
Worst coffe shop i ever been.dirt every were/awfull tables and chair......i think no body clean the floor at all
all i can say is #cafezero. it’s my first week at sixth form and me and my mixed socially acceptable friend group. unfortunately our first of choice of costa was closed so we decided to visit this cafe. what a mistake. me and my friend were ordering food at the counter and we had previously been at cooplands so our other friend were sat at a dirty booth and had got their drinks out on the table to be verbally attacked by a rude member of the staff calling the cafe “too busy” for us and sharp and bluntly telling them to put there drinks away. my friend calmly and politely addressed that we were buying stuff at the counter currently, but she wasn’t having it. she continued to argue with our friends telling us to get out if we are not only eating/ drinking cafe nero products. this was shocking to us as anywhere else we would be able to have the basic rights of any human being. in other words: the service was abysmal. not only that, but the brownie i ordered tasted like plastic and almost broke my brace. it wasn’t fun. safe to say wont be coming back to this socially injusticed ‘cafe’.
Terrible service we were watched the whole time by 2 of the staff members. Honestly the worst service we have ever received. Staff kept shouting at us for having a sprite can on the table when we were clearly buying from the counter. Honestly will not be returning, ruined our day! If u are thinking of going to cafe nero pls go to Costa instead!
My elderly mother and I visited this lovely cafe on the same day Thursday 17th August 2023 as we had visited the expensive Strickland and Holt earlier. This Cafe Nero is in a similar style to their other cafes with old fashioned looking big comfy chairs.Friendly hard working ladies and a nice relaxing atmosphere and we used the meerkat app to save 25% off the bill.Love this cafe!