Really poor meal for 5 diners, 1 out of 5 enjoyed main meal, all starters bad. Didn’t bother with dessert as didn’t want to waste money. Service was good , really friendly and helpful. Very disappointing for a special birthday night out for a hard working mum of 5. Won’t re-
James Farrer
We had high hopes based on the hype but the the whole experience was a real disappointment.Firstly very empty so no atmosphere. When it came to service it was like being served by robots who aimlessly walked around carrying and iPad and wearing a headset. No personality and had to “radio in” any questions via the headset.The menu was extremely limited, and then even with the limited menu things were out of stock.No actual menus, all QR code.Half our drinks order forgotten and had to chase.They were able to make me a drink not on the menu but it wasn’t great.Mains arrived before starters had been cleared.We all had roasts, slim portions, very dried out potatoes and flavourless veg. I like my Beef rare but this looked liked it has barely seen an oven.Not offered or asked if we wanted waterNo salt or pepper on the table, had to ask for standard Sunday roast sauces.Overall a real disappointment and poor value for money given it’s far from cheapWe won’t be coming back.
Becca LeMasson
Had an amazing night here with my partner! The cocktails were fantastic and looked as amazing as they tasted. Lovely lady with glasses behind the bar was SO helpful in advising us on mocktails. Excited to come back!
Fenella Hawker
Disaster from start to finish. Nothing more than a gloried Harvester.10 of us arrived for a birthday celebration at 8pm, for which we had to pre-order our food. Upon arrival, we were seated across 2 booths so our party was divided for the evening.There is absolutely no point in this establishment asking for a pre-order. As when we arrived the waiting staff had to read out what each person ordered to confirm that’s what we wanted, or if we wanted to add or take off anything. After which the kitchen would then prepare the food. This meant we were waiting over an hour for our food to arrive. When it did, half of us received our meals & the rest of us were left waiting. We were informed that this was because the pre-order was sent to some screen, but not all of the order appeared on it, hence the delay. We questioned why having to wait so long to receive food we had pre-ordered & so expected to arrive quickly & a member of staff said that the pre-order was just for them to make sure they had enough food for that evening…. Even though we could have completely changed / added what we wanted. Makes 0 sense.Ordering drinks was also painful, one completely spilled over one of our party members by the waiting staff & getting any emptied glasses & bottles cleared seemed like 1 task too much.When all of our main courses did arrive, some of our chips were cold & it was beyond bizarre that the burgers came in coloured buns. Why? The vegetarian burger turning up in a Shrek green bun was particularly unpleasant. The price of the food vs. the quality also leaves a lot to be desired. Beef burgers full of gristle, chicken burger dry & flavourless in a stale bun, and a thimble serving of coleslaw, that if you ask for extra only gets remembered after then finishing your meal. Mac & cheese was also flavourless & deffo from a packet. Also be weary when asked if you want your burger to come with chips or sweet potato fries - the sweet potato ones cost extra (no mention of this on website or by staff). The pre-order confusion raised its ugly head again with sides we had cancelled still turning up, or duplicates of ones we had ordered coming to the table. Trying to deduct one cheesecake from a total of 7 cheesecakes for desert was a headache to say the least. We finally wrapped up dinner at 10:45 & headed down to the club downstairs.The club, although has a nice atmosphere is sadly let down by the holes in the ceiling dripping water, the women’s toilets that had no toilet roll - as all of the dispensers were missing/ broken. If there was any toilet roll it was just on the floor… lovely. And a DJ that sounded like it was their first time ever on the decks. Choice of music/ mixing was bizarre - just play the classics as they come! The beat matching between songs was shocking… even a couple of instances of songs being cut off, few second pause & then a new song starting. We wanted to have a good dance after our dinner, but sadly sat down for most of it & left an hour later.This place definitely focuses on looking good rather that doing good. For the price & the experience they claim to offer / project, it leaves a lot to be desired. We won’t be returning.
Teresa Sands
My family took me to Sussex Exchange for Mother's Day...pre orders were placed before the day...we still had to wait over an hour for food. We eventually got the children's food 15 minutes before the adults. The roast beef was more like a chargrilled slab,no slices,chewy. The expensive steak was still crawling..should of been medium. Had to wait 20 minutes for children's ice cream...my family don't like to complain. When they paid the expensive bill..I made it clear how bad the food was. Certainly won't be returning.
Cris Dehaverland
Once arrived we were seated straight away by the friendly staffand the restaurant all looked niceWe ordered the food and drinks which came out looking ok But the food was cold and when we ordered desserts they took forever to come outThe staff are friendly but we thought we were always overlooked and rushed to eat and go which was a shameIt’s not worth the journey or the price tagMaybe it would be better in the summer timeNeeds a bigger menu and mor for vegetarians we asked what the vegetarian roast was and the reply was just the vegetables which come with the meat roasts but for the same money which was strange
Chloe Finan
We booked for a table of 10 on a Thursday night, the booking was confirmed, when we arrived the lady serving straight away moaned that we hadn’t pre ordered, which they hadn’t contacted us to do. Not only this there was no one else in the place. So I’d be worried just going for tea without booking if they can’t cope for 10 people on one night!!!We advised two more people were now coming who were added to each end of the table. The service for drinks was quite slow.In the end there was only one item not available from the many starters main and deserts we ordered.On the third bottle of wine numerous people said the wine tasted different and was clearly corked, we told the waitress who immediately acted like we was lying, she took the bottle came back and said staff didn’t think it was so they wouldn’t replace. The bottle sat there and wasn’t drunk, she returned and offered a 20% discount on an undrinkable bottle of wine!Whilst there another 2 tables came a table of 4 and 2 but they weren’t there for long, our table ordered 3 courses and multiple drinks so we had easily spent 75% of their income that night and to act like the patrons were lying was disgusting, we intended on staying and continuing to drink cocktails and wine but due to this we swiftly left.Outrageous customer service.Food was nice though.
Lucas Donnelly
Absolutely gobsmacked at the customer service we received - called to cancel booking due to exceptional circumstances that were beyond reasonable control and was informed that “it wasn’t their fault that someone had fallen ill and that you will still be charged”. Was then informed if I had called 2 hours earlier it wouldn’t have been charged (which is beyond my control as we don’t choose when people get rushed in to hospital)Would Iove to hear from someone on this to understand why I wasn’t given such a poor response.
Lindsay B
Shocking service waited an hour and half for our starter even though we had to pre ordered. Arrogant manager that blamed the terrible service on our hen party for being drunk (imagine that being drunk on a hen party) it eventually came out that they were short staff. Beautiful venue but would not recommend!!
Me and my friend got ready for nothing!! We checked 3 times last night on the website when it closes it said 3am we got there at 12 and everything was shut we stood in the cold waiting for a taxi wasted our money and time. UPDATE THE TIMES TO NOT WASTE PEOPLES TIMES AND MONEY.
Kevin Perry
Lovely experience for afternoon tea. Jane provided an excellent service!
Amber Synnott
Super place to see your favourite film, Plenty of parking, wonderfully comfortable large seats, and you can take a glass of wine into the salon! Reasonably good menu for omnivores but slightly disappointing regarding plant based /vegetarian options. Despite this a great environment, lovely staff and an allround super experience. Looking forward to a few more plant based alternatives on my next visit :-)Vegetarian options: Vegetarian/plant based options somewhat limited
Michael Gerrans
Really beautiful place... Great
Berni Charman
Very expensive over cooked food , poor service and VERY rude front of house staff member. Overheard swearing about a group of customers that hadn’t done anything wrong.
Really poor meal for 5 diners, 1 out of 5 enjoyed main meal, all starters bad. Didn’t bother with dessert as didn’t want to waste money. Service was good , really friendly and helpful. Very disappointing for a special birthday night out for a hard working mum of 5. Won’t re-
We had high hopes based on the hype but the the whole experience was a real disappointment.Firstly very empty so no atmosphere. When it came to service it was like being served by robots who aimlessly walked around carrying and iPad and wearing a headset. No personality and had to “radio in” any questions via the headset.The menu was extremely limited, and then even with the limited menu things were out of stock.No actual menus, all QR code.Half our drinks order forgotten and had to chase.They were able to make me a drink not on the menu but it wasn’t great.Mains arrived before starters had been cleared.We all had roasts, slim portions, very dried out potatoes and flavourless veg. I like my Beef rare but this looked liked it has barely seen an oven.Not offered or asked if we wanted waterNo salt or pepper on the table, had to ask for standard Sunday roast sauces.Overall a real disappointment and poor value for money given it’s far from cheapWe won’t be coming back.
Had an amazing night here with my partner! The cocktails were fantastic and looked as amazing as they tasted. Lovely lady with glasses behind the bar was SO helpful in advising us on mocktails. Excited to come back!
Disaster from start to finish. Nothing more than a gloried Harvester.10 of us arrived for a birthday celebration at 8pm, for which we had to pre-order our food. Upon arrival, we were seated across 2 booths so our party was divided for the evening.There is absolutely no point in this establishment asking for a pre-order. As when we arrived the waiting staff had to read out what each person ordered to confirm that’s what we wanted, or if we wanted to add or take off anything. After which the kitchen would then prepare the food. This meant we were waiting over an hour for our food to arrive. When it did, half of us received our meals & the rest of us were left waiting. We were informed that this was because the pre-order was sent to some screen, but not all of the order appeared on it, hence the delay. We questioned why having to wait so long to receive food we had pre-ordered & so expected to arrive quickly & a member of staff said that the pre-order was just for them to make sure they had enough food for that evening…. Even though we could have completely changed / added what we wanted. Makes 0 sense.Ordering drinks was also painful, one completely spilled over one of our party members by the waiting staff & getting any emptied glasses & bottles cleared seemed like 1 task too much.When all of our main courses did arrive, some of our chips were cold & it was beyond bizarre that the burgers came in coloured buns. Why? The vegetarian burger turning up in a Shrek green bun was particularly unpleasant. The price of the food vs. the quality also leaves a lot to be desired. Beef burgers full of gristle, chicken burger dry & flavourless in a stale bun, and a thimble serving of coleslaw, that if you ask for extra only gets remembered after then finishing your meal. Mac & cheese was also flavourless & deffo from a packet. Also be weary when asked if you want your burger to come with chips or sweet potato fries - the sweet potato ones cost extra (no mention of this on website or by staff). The pre-order confusion raised its ugly head again with sides we had cancelled still turning up, or duplicates of ones we had ordered coming to the table. Trying to deduct one cheesecake from a total of 7 cheesecakes for desert was a headache to say the least. We finally wrapped up dinner at 10:45 & headed down to the club downstairs.The club, although has a nice atmosphere is sadly let down by the holes in the ceiling dripping water, the women’s toilets that had no toilet roll - as all of the dispensers were missing/ broken. If there was any toilet roll it was just on the floor… lovely. And a DJ that sounded like it was their first time ever on the decks. Choice of music/ mixing was bizarre - just play the classics as they come! The beat matching between songs was shocking… even a couple of instances of songs being cut off, few second pause & then a new song starting. We wanted to have a good dance after our dinner, but sadly sat down for most of it & left an hour later.This place definitely focuses on looking good rather that doing good. For the price & the experience they claim to offer / project, it leaves a lot to be desired. We won’t be returning.
My family took me to Sussex Exchange for Mother's Day...pre orders were placed before the day...we still had to wait over an hour for food. We eventually got the children's food 15 minutes before the adults. The roast beef was more like a chargrilled slab,no slices,chewy. The expensive steak was still crawling..should of been medium. Had to wait 20 minutes for children's ice cream...my family don't like to complain. When they paid the expensive bill..I made it clear how bad the food was. Certainly won't be returning.
Once arrived we were seated straight away by the friendly staffand the restaurant all looked niceWe ordered the food and drinks which came out looking ok But the food was cold and when we ordered desserts they took forever to come outThe staff are friendly but we thought we were always overlooked and rushed to eat and go which was a shameIt’s not worth the journey or the price tagMaybe it would be better in the summer timeNeeds a bigger menu and mor for vegetarians we asked what the vegetarian roast was and the reply was just the vegetables which come with the meat roasts but for the same money which was strange
We booked for a table of 10 on a Thursday night, the booking was confirmed, when we arrived the lady serving straight away moaned that we hadn’t pre ordered, which they hadn’t contacted us to do. Not only this there was no one else in the place. So I’d be worried just going for tea without booking if they can’t cope for 10 people on one night!!!We advised two more people were now coming who were added to each end of the table. The service for drinks was quite slow.In the end there was only one item not available from the many starters main and deserts we ordered.On the third bottle of wine numerous people said the wine tasted different and was clearly corked, we told the waitress who immediately acted like we was lying, she took the bottle came back and said staff didn’t think it was so they wouldn’t replace. The bottle sat there and wasn’t drunk, she returned and offered a 20% discount on an undrinkable bottle of wine!Whilst there another 2 tables came a table of 4 and 2 but they weren’t there for long, our table ordered 3 courses and multiple drinks so we had easily spent 75% of their income that night and to act like the patrons were lying was disgusting, we intended on staying and continuing to drink cocktails and wine but due to this we swiftly left.Outrageous customer service.Food was nice though.
Absolutely gobsmacked at the customer service we received - called to cancel booking due to exceptional circumstances that were beyond reasonable control and was informed that “it wasn’t their fault that someone had fallen ill and that you will still be charged”. Was then informed if I had called 2 hours earlier it wouldn’t have been charged (which is beyond my control as we don’t choose when people get rushed in to hospital)Would Iove to hear from someone on this to understand why I wasn’t given such a poor response.
Shocking service waited an hour and half for our starter even though we had to pre ordered. Arrogant manager that blamed the terrible service on our hen party for being drunk (imagine that being drunk on a hen party) it eventually came out that they were short staff. Beautiful venue but would not recommend!!
??????
Restaurantji Recommends
Me and my friend got ready for nothing!! We checked 3 times last night on the website when it closes it said 3am we got there at 12 and everything was shut we stood in the cold waiting for a taxi wasted our money and time. UPDATE THE TIMES TO NOT WASTE PEOPLES TIMES AND MONEY.
Lovely experience for afternoon tea. Jane provided an excellent service!
Super place to see your favourite film, Plenty of parking, wonderfully comfortable large seats, and you can take a glass of wine into the salon! Reasonably good menu for omnivores but slightly disappointing regarding plant based /vegetarian options. Despite this a great environment, lovely staff and an allround super experience. Looking forward to a few more plant based alternatives on my next visit :-)Vegetarian options: Vegetarian/plant based options somewhat limited
Really beautiful place... Great
Very expensive over cooked food , poor service and VERY rude front of house staff member. Overheard swearing about a group of customers that hadn’t done anything wrong.