Used these several times and always no problems. However last time there was a mistake with our pizza toppings, causing upset and disappointment for our Son. However, The manager Dora and the shift supervisor Mohamed could not have been nicer. Their customer service is absolutely ? outstanding. They offered a brilliant and unexpected resolution for the mistake and have proven to me that genuine great customer service still exists and that it isn't always just about profit. They have confirmed us as permanent customers with their customer service. All in all good pizzas and sides, reasonably priced. Thank you
Josephine Tuff
Food took 2 hours to Arrive. Tried calling the shop 10 times during the wait, with no answer.I ended up calling a different branch to check if portade was open. They confirmed it was however they had run out of dough.Poor customer service, if theres a problem you should let your customers know, rather than ignore the phone.When I eventually got through to Portslade on the phone they tried to say other reasons as to why it was taking so long. No excuse for the lack of communication.
Zack Habba
Alfie made my pizza and it was incredible give him a raise pls. One of the best pizzas I've had in my entire life. If I had a time machine and could go back to any point in time I would go back to here so I can experience the extreme euphoria from such an incredible pizza. God from the bible said "anything is possible with god", but I still do not believe the omnipotence and omniscience of God could create such a divine pizza. The mere existence of such a pizza points to the future success of the human race and puts to shame all the pessimists spreading nihilism and proclaiming the downfall of the world and that getting worse, ie i miss 2019. This singular pizza was the sole reason i turned my life around and my decision to come here and Alfies decision to create such an incredible pizza took me from a person who was starving and homeless into one of the richest men in the world in a matter of minutes. 11/10.
Jamie Innes
Dora is amazing, haven't even eaten yet but she's amazing! Awesome customer service!! Thankyou!!!
Phil Retallick
Freshly prepared pizza base, fantastic and fresh ingredients with amazing flavours.Can't get enough of their bbq side dips either.Staff are always very helpful and friendly.Would definitely recommend highly
Honey Smith
Tasty pizza, our server was very helpful as the deal they were offering wasn't on her tilll but she wangled it to get exactly what we
Angie J
Pizzas took approx 2 hours to arrive (after 2 calls to chase). Pizzas had been kept warm for 1.5 hours approx so turned up dry and sub par. Lack of apology. Told we couldn’t get a refund because the delay was caused by 3rd party delivery company Papa John’s use (we’d ordered direct on PJ website). Initial struggle to get anyone to pick up phone in the first place. Possibly one of the worst experiences we’ve ever had with a takeaway establishment.
Saskia Kelly
Disappointing service. I ordered bbq dip as that was the thing I was looking forward to putting on my pizza the most. They forgot it, we asked if they could bring it over as we had paid for it, but they said they had nobody to deliver that to us (even though it was about 3pm on a Wednesday and we are only a few miles down the road), and they sounded pretty fed up and inconvenienced.Instead, they offered to fix the issue by adding a “free” dip on our NEXT order. Except it’s not free when we’ve already paid and don’t want to spend lots of money on more pizzas just to get what we already ordered before. Halfway through my pizza, I also realised that they got the wrong base we ordered for both our pizzas too.Won’t be ordering from here again and don’t feel like a valued customer and was made to feel silly for asking for missed items to be compensated.
Gabriela W
My bbq pizza had no bbq sauce on it. Bit ridiculous since it’s the best bit about it
Jon Ansell
Arrived 5-10 mins before they officially closed only to be told they aren't serving. If you're going to close early, close your doors and amend your timings on Google. Took a taxi all the way especially. Annoyed to say the least
When I'm going to eat pizza, I always get it from here. very good pizza, garlic sauce is also very good, spicy jalapone cheese snack is also very good,I recommend it
Critically Clueless Writes
It is what it is lol good pizza for the price of an arm and leg
Alex Togni
When this first opened, it was the best pizza I had eaten, but in the last 6 months the experience is some what dissapointing
bebe king
Always getting orders wrong, happened on more than occasion!
Used these several times and always no problems. However last time there was a mistake with our pizza toppings, causing upset and disappointment for our Son. However, The manager Dora and the shift supervisor Mohamed could not have been nicer. Their customer service is absolutely ? outstanding. They offered a brilliant and unexpected resolution for the mistake and have proven to me that genuine great customer service still exists and that it isn't always just about profit. They have confirmed us as permanent customers with their customer service. All in all good pizzas and sides, reasonably priced. Thank you
Food took 2 hours to Arrive. Tried calling the shop 10 times during the wait, with no answer.I ended up calling a different branch to check if portade was open. They confirmed it was however they had run out of dough.Poor customer service, if theres a problem you should let your customers know, rather than ignore the phone.When I eventually got through to Portslade on the phone they tried to say other reasons as to why it was taking so long. No excuse for the lack of communication.
Alfie made my pizza and it was incredible give him a raise pls. One of the best pizzas I've had in my entire life. If I had a time machine and could go back to any point in time I would go back to here so I can experience the extreme euphoria from such an incredible pizza. God from the bible said "anything is possible with god", but I still do not believe the omnipotence and omniscience of God could create such a divine pizza. The mere existence of such a pizza points to the future success of the human race and puts to shame all the pessimists spreading nihilism and proclaiming the downfall of the world and that getting worse, ie i miss 2019. This singular pizza was the sole reason i turned my life around and my decision to come here and Alfies decision to create such an incredible pizza took me from a person who was starving and homeless into one of the richest men in the world in a matter of minutes. 11/10.
Dora is amazing, haven't even eaten yet but she's amazing! Awesome customer service!! Thankyou!!!
Freshly prepared pizza base, fantastic and fresh ingredients with amazing flavours.Can't get enough of their bbq side dips either.Staff are always very helpful and friendly.Would definitely recommend highly
Tasty pizza, our server was very helpful as the deal they were offering wasn't on her tilll but she wangled it to get exactly what we
Pizzas took approx 2 hours to arrive (after 2 calls to chase). Pizzas had been kept warm for 1.5 hours approx so turned up dry and sub par. Lack of apology. Told we couldn’t get a refund because the delay was caused by 3rd party delivery company Papa John’s use (we’d ordered direct on PJ website). Initial struggle to get anyone to pick up phone in the first place. Possibly one of the worst experiences we’ve ever had with a takeaway establishment.
Disappointing service. I ordered bbq dip as that was the thing I was looking forward to putting on my pizza the most. They forgot it, we asked if they could bring it over as we had paid for it, but they said they had nobody to deliver that to us (even though it was about 3pm on a Wednesday and we are only a few miles down the road), and they sounded pretty fed up and inconvenienced.Instead, they offered to fix the issue by adding a “free” dip on our NEXT order. Except it’s not free when we’ve already paid and don’t want to spend lots of money on more pizzas just to get what we already ordered before. Halfway through my pizza, I also realised that they got the wrong base we ordered for both our pizzas too.Won’t be ordering from here again and don’t feel like a valued customer and was made to feel silly for asking for missed items to be compensated.
My bbq pizza had no bbq sauce on it. Bit ridiculous since it’s the best bit about it
Arrived 5-10 mins before they officially closed only to be told they aren't serving. If you're going to close early, close your doors and amend your timings on Google. Took a taxi all the way especially. Annoyed to say the least
Restaurantji Recommends
When I'm going to eat pizza, I always get it from here. very good pizza, garlic sauce is also very good, spicy jalapone cheese snack is also very good,I recommend it
It is what it is lol good pizza for the price of an arm and leg
When this first opened, it was the best pizza I had eaten, but in the last 6 months the experience is some what dissapointing
Always getting orders wrong, happened on more than occasion!
Cold congealed and tasteless. Won’t order again