McDonald's Basildon Eastgate

79 Eastgate Centre, Basildon
01268 285198

Recent Reviews

Tony Ward

Nice food court!

Tracey Scott

Chip was not even hot and hard got 2 plain burger and they was not even lukewarm and got crisp burger and was not even lukewarm did ask one of the staff to make sure that the food would be hot but wasn’t hot at all and my friend got two chicken and bacon wrap and that wasn’t lukewarm either very disappointed with

Ana Miculaiciuc

I ordered dinner for my daughters around 7 pm, after almost 2 hours they canceled the order.Obviously the experience was very disappointing.....Never

Alexandru Popovici

New burger from Mcdonald!

tysa beckwith

Very quick service and clean

kate

Came here around lunchtime and ordered 6 piece chicken nugget and received only 5, call me petty but I love my food(meaning i pay for 6 i want 6, and no dont accuse me of eating 1 nugget), I received cold food and not up to standard, and let's just say when the atmosphere gets busy and crowded they need to shout the numbers louder I'm losing my hearing and can't hear well. Overall a good McDonald's however my service is always somehow let down.Wheelchair accessibility: No very much accessibility when finding seats to eat at lunch or move around the food court as people and black bags get in the way taking up all the walkway.

Helen Foley

Great customer service! They were out of cucumber for my daughter’s happy meal so they offered me an alternative; however my daughter is pretty fussy and everything they suggested she wouldn’t eat. The lady (her name may have been Cally or Carly) insisted we couldn’t go without so gave us a chocolate brownie instead. Genuinely thoughtful and considerate staff, looking to keep their customers happy.

James G (Jimbo Jumbo)

Fantastic service and friendly staff. Was quick to use the self ordering machines and even quicker to have my order made by the

sarah dienel

This mcdonald's is always busy but helpful staff, always happy to replace food if needed. Great customer service here.

Janet West

I don't come here often, rarely to be honest, but I qued up for an ice cream for my Great Nephew. When it came, it was not frozen completely, didn't look appetising at all. Was in a rush so didn't go back. Only good thing the Customer Service Lady saw me waiting and handed me an ice cream before my ticket number was up, very kind.

djjackyo

I Was supposed to write a review the other week but they are such lovely people in there and the food is always so good. I was reading some of these comments about orders and people are saying the receipt is different to the app when they’ve ordered delivery I don’t think people realise that’s the drivers faults giving people the wrong orders and they are nothing to do with their company I feel so sorry for you guys for the getting the backlash from what the drivers do and I’ve always understood if my order mucks up from deliveries that majority of the time it’s not even their fault it’s the poxy drivers.

Mo Waked (Moxie)

Right up the escalators. Quick turnaround great staff plenty of seating.

Mason “Mase”

I am writing to you in concern because I fear that you are selling invisible food and haven't declared this. My just eat order was missing items, and were different on the hard copy receipt to the just eat one. So, there must also be a Ninja in your work place changing people's orders too.In all seriousness. My son didn't get his cheese burger or chips.We didn't get the free chicken nuggets when you spend £15I didn't get the 10 SWEET CURRY DIPS (I ordered this many so you couldn't miss them but you still didn't send any!) (and on my receipt, someone changed them to sweet and sour but didn't get them either)To top it off I had no flake in my "chocolate flake McFlurry."I also received no straws, spoons or napkinsHow? Please tell me HOW this has been got so wrong!?I understand you're busy. I get that it's probably a peak time and it's a Friday. But how can you send an order out like this!? Honestly, it's the worst customer service I've ever had!So disappointed!P.s I have taken this up with just eat but it's not their fault that you can't cook and bag up people's orders

Sandra Orji

This afternoon I ordered for 100% chicken breast fillet in a cripsy crunchy coating. Served with iceberg lettuce. There was no chicken beast fillet in it. This is not the first time my order is not completed and I'm just pissed about it. Each time I place an order, one thing or another is missed!

Donna McKearney

5 stars all round. Certainly better food and service than London based

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