So I ordered a some pizzas online and thought I’d clicked on the deal for 50% off pizza and ordered 2 large pizzas and 2 sides , well when the driver arrived he only delivered 1 pizza and 2 sides , confused I checked the receipt and called Pitsea Pizza Hut where o spoke to the manager Russel …… all I can say is what great customer service this guy had , he listened , and did all he could to try and rectify my issue , I can honestly say that this manger is a credit to Pizza Hut …… he is the reason I will continue to order from Pizza Hut , thank you Russel you are the deffiniton of a good manger
Daryl Rayment
So yet again pizza hut make us ill with under cooked dough and refusing to refund us. We have only started ordering from them again after last time with the poor customer service from last time.
dave pratt
Pitsea shop4.15pm Thursday 28th DecemberAbsolutely blond haired young lady so so helpfulA credit to pizza hut ans well as the staff behind .catered and gave me exactly what we wanted !!¡!!!Thank you so much
Ross Sinclair
Staff were very friendly and food was
Zoe
Was a pleasure to speak to Russell on the phone about my order who made sure it was exactly right before hanging up, food was hot and delivered on time but a lovely delivery driver, honestly can’t complain! Will definitely be coming
Nick Bailey
We ordered our food at 19.27hrs with an eta of 20.00 to 20.10 hrs. I called to chase delivery up at 20.30 hrs and was told by a female (Chloe the manager ) that food was out for delivery and was due anytime then. At 20.40 I called the store yet again and a male said it was out for delivery with deliveroo ! I was angry because I said I never ordered through deliveroo and his attitude was just as if he couldn’t care less. I said this wasn’t good enough as I hadn’t ordered through deliveroo!!! I asked to speak to the Manager and I heard him call the manager Chloe to come to the phone because in his words that I heard him say to her “ this guy wants to talk to you as he’s not happy blah blah blah “ …. Upon Chloe the manager coming to the phone , immediately I told her I had heard the guy saying blah blah blah about me in the background and her answer to me was because the guy said I was getting “shirty” … I explained to her the reason I wasn’t happy is because I’d ordered the food over an hour before and still not arrived. Her attitude as a manager was absolutely disgusting and she said that they had farmed it out to deliveroo to deliver to me but upon asking her if she had the drivers number she said she had no way of contacting him. On top of this upon saying to her that I was reporting the store and her to Pizza Hut , and that I knew her name she lied that that wasn’t her name and that she refused to give me it, BUT I know it was Chloe because I’d heard her assistant addressing her as Chloe. I put the phone down on her after telling her I was going big time to customer services, then the food arrived , PIZZAS were cold and chicken sides were cold and NO DIPS arrived as ordered. Food was cold as it had been out so long for delivery so I want a refund of this order due to all the above that I’ve mentioned. Her attitude and her assistant attitude were disgraceful , I await response from PIZZA HUT and in the meantime I will be putting a review on Google and social media .
Tracy Hurlow
Spoke to a young lad Russell very helpful, food delivered on time nice and hot nice food nice polite delivery driver. Nothing to complain about. Will recommend to friends and
Susan Bedford
I thought customer service was spot on always ask for Russell and how and what you want on your pizza is why l come
Sinez DNB
Rung up to order; I spoke to Russell, amd what an absolute legend he is. Explained that my missus is fussy and don’t like green peppers on the pizza even tho they sell them mixed colours, he went that extra step to remove for me, pleasure dealing with him, lovely bloke ??
Luna
First time ordering from Pizza Hut in years. What a disappointment. Nothing like it used to be. Ordered 2 margheritas, it couldn’t have been simpler. Hard base and burnt topping.
Awesome pizza and service at the counter. Will definitely be returning.
Lee Brown
Food amazing, staff were friendly and helpful to my dietary
Michelle Brown
Food was fantastic thank you to the team and to Russell who was very
Charley Elvin
Staff where amazing food was the best thanks
Ama Sakyi-Gyinae
Amazing experience ordering my pizza here. Staff are super friendly and my little boy got an ice-cream. Will defo be coming back here again. Thank you Russel.
So I ordered a some pizzas online and thought I’d clicked on the deal for 50% off pizza and ordered 2 large pizzas and 2 sides , well when the driver arrived he only delivered 1 pizza and 2 sides , confused I checked the receipt and called Pitsea Pizza Hut where o spoke to the manager Russel …… all I can say is what great customer service this guy had , he listened , and did all he could to try and rectify my issue , I can honestly say that this manger is a credit to Pizza Hut …… he is the reason I will continue to order from Pizza Hut , thank you Russel you are the deffiniton of a good manger
So yet again pizza hut make us ill with under cooked dough and refusing to refund us. We have only started ordering from them again after last time with the poor customer service from last time.
Pitsea shop4.15pm Thursday 28th DecemberAbsolutely blond haired young lady so so helpfulA credit to pizza hut ans well as the staff behind .catered and gave me exactly what we wanted !!¡!!!Thank you so much
Staff were very friendly and food was
Was a pleasure to speak to Russell on the phone about my order who made sure it was exactly right before hanging up, food was hot and delivered on time but a lovely delivery driver, honestly can’t complain! Will definitely be coming
We ordered our food at 19.27hrs with an eta of 20.00 to 20.10 hrs. I called to chase delivery up at 20.30 hrs and was told by a female (Chloe the manager ) that food was out for delivery and was due anytime then. At 20.40 I called the store yet again and a male said it was out for delivery with deliveroo ! I was angry because I said I never ordered through deliveroo and his attitude was just as if he couldn’t care less. I said this wasn’t good enough as I hadn’t ordered through deliveroo!!! I asked to speak to the Manager and I heard him call the manager Chloe to come to the phone because in his words that I heard him say to her “ this guy wants to talk to you as he’s not happy blah blah blah “ …. Upon Chloe the manager coming to the phone , immediately I told her I had heard the guy saying blah blah blah about me in the background and her answer to me was because the guy said I was getting “shirty” … I explained to her the reason I wasn’t happy is because I’d ordered the food over an hour before and still not arrived. Her attitude as a manager was absolutely disgusting and she said that they had farmed it out to deliveroo to deliver to me but upon asking her if she had the drivers number she said she had no way of contacting him. On top of this upon saying to her that I was reporting the store and her to Pizza Hut , and that I knew her name she lied that that wasn’t her name and that she refused to give me it, BUT I know it was Chloe because I’d heard her assistant addressing her as Chloe. I put the phone down on her after telling her I was going big time to customer services, then the food arrived , PIZZAS were cold and chicken sides were cold and NO DIPS arrived as ordered. Food was cold as it had been out so long for delivery so I want a refund of this order due to all the above that I’ve mentioned. Her attitude and her assistant attitude were disgraceful , I await response from PIZZA HUT and in the meantime I will be putting a review on Google and social media .
Spoke to a young lad Russell very helpful, food delivered on time nice and hot nice food nice polite delivery driver. Nothing to complain about. Will recommend to friends and
I thought customer service was spot on always ask for Russell and how and what you want on your pizza is why l come
Rung up to order; I spoke to Russell, amd what an absolute legend he is. Explained that my missus is fussy and don’t like green peppers on the pizza even tho they sell them mixed colours, he went that extra step to remove for me, pleasure dealing with him, lovely bloke ??
First time ordering from Pizza Hut in years. What a disappointment. Nothing like it used to be. Ordered 2 margheritas, it couldn’t have been simpler. Hard base and burnt topping.
Restaurantji Recommends
Awesome pizza and service at the counter. Will definitely be returning.
Food amazing, staff were friendly and helpful to my dietary
Food was fantastic thank you to the team and to Russell who was very
Staff where amazing food was the best thanks
Amazing experience ordering my pizza here. Staff are super friendly and my little boy got an ice-cream. Will defo be coming back here again. Thank you Russel.