Shocking service. Went in the shop to order. Rang the bell on the counter and bloke came out and said he was new so I'll get someone who can take your order. Stood there for 5 minute and nobody came out to serve us. Walked out and went to papa John's.
Peter Summers
Shocking disgusting foodService sorrry what service is more like itWaited two hours for delivery had to go and collect. Wish i never
Paul Galea
Lovely pizza.On time
Mark Batson
Stingy with the dips !! Not very friendly
Gabby B
Solid little pizza hut, decent pizza clean and would use again
Martin Moore
76 minutes to deliver a pizza.Order places at 18:14 (email confirmation) and it turned up late having had its time extended 4 times.No offer of the advertised compensation voucher.
mrs gamble
I would give this a zero star rating if I could , very bad service just hang up after you call to advise you food not been delivered by deliveroo ,
moorem99
Ordered from Pizza Delivery at Warley, Brentwood at 18:16 Two standard large pizzas to be delivered and the delivery time quoted was 25 - 25 minutes. The ETA was changed 3 times and still arrived late at 17:25 Cold and soggy. Not a word of apology, no £10 compensation voucher... nothing.
staceyfD1627HX
I always get great service from Brentwood pizza hut and had a lovely delivery driver bring it to the door.
Kirby Dan
After 8/9pm they pick up the phone then hang up immediately
Absolutely disgraceful service and staff don’t know what they’re doing. Was a reg customer but this time was just a complete joke.Will never use again.Ordered a pizza deal with two sides at 9:45 said it it will be delivered at 10:25 which then changed to 11:25.I called at 10:40 to be told they don’t even have the number for their delivery drivers and that I could call in morning to speak to manager as they sent food but was not delivered even tho the Pizza Hut website said it was in store.I insisted that I wanted my delivery as it was now 10:55 and wanted someone from the store to deliver it. I was told yes ok.At 11:30 still no pizza and £30 down.Do not use this store it’s a sham and a disgrace, they want the money but not the work.Will be taking this higher Uo the chain.
John
Called to place an order for a large Farmhouse pizza that I would be collecting. Could not have been simpler. The guy at the end told me that I would need to place the order online. I was absolutely incredulous. I said I wanted to pay by cash and they said that because I had to place the order online it would not be possible. There cannot be any form of recession on because here I am trying to give a business my money and they are turning it away. I hope the person that runs this particular franchise reads this. Beyond belief
Andy C
Tired of paying £40 for pizza to get no dips with the pizza or sides. Everytime I get none, I’m leaving a review.
ömer
❌very terrible and rude customer service❌❌ I do not even recommend this plate even the man there behaved very rudely ❌ ❌he always says the opposite of the customer❌ he does not do the service Just a very erinek slow man❌❌❌
areeba Muskan
The staff is friendly. The service is highly recommended in pizza.
Shocking service. Went in the shop to order. Rang the bell on the counter and bloke came out and said he was new so I'll get someone who can take your order. Stood there for 5 minute and nobody came out to serve us. Walked out and went to papa John's.
Shocking disgusting foodService sorrry what service is more like itWaited two hours for delivery had to go and collect. Wish i never
Lovely pizza.On time
Stingy with the dips !! Not very friendly
Solid little pizza hut, decent pizza clean and would use again
76 minutes to deliver a pizza.Order places at 18:14 (email confirmation) and it turned up late having had its time extended 4 times.No offer of the advertised compensation voucher.
I would give this a zero star rating if I could , very bad service just hang up after you call to advise you food not been delivered by deliveroo ,
Ordered from Pizza Delivery at Warley, Brentwood at 18:16 Two standard large pizzas to be delivered and the delivery time quoted was 25 - 25 minutes. The ETA was changed 3 times and still arrived late at 17:25 Cold and soggy. Not a word of apology, no £10 compensation voucher... nothing.
I always get great service from Brentwood pizza hut and had a lovely delivery driver bring it to the door.
After 8/9pm they pick up the phone then hang up immediately
Restaurantji Recommends
Absolutely disgraceful service and staff don’t know what they’re doing. Was a reg customer but this time was just a complete joke.Will never use again.Ordered a pizza deal with two sides at 9:45 said it it will be delivered at 10:25 which then changed to 11:25.I called at 10:40 to be told they don’t even have the number for their delivery drivers and that I could call in morning to speak to manager as they sent food but was not delivered even tho the Pizza Hut website said it was in store.I insisted that I wanted my delivery as it was now 10:55 and wanted someone from the store to deliver it. I was told yes ok.At 11:30 still no pizza and £30 down.Do not use this store it’s a sham and a disgrace, they want the money but not the work.Will be taking this higher Uo the chain.
Called to place an order for a large Farmhouse pizza that I would be collecting. Could not have been simpler. The guy at the end told me that I would need to place the order online. I was absolutely incredulous. I said I wanted to pay by cash and they said that because I had to place the order online it would not be possible. There cannot be any form of recession on because here I am trying to give a business my money and they are turning it away. I hope the person that runs this particular franchise reads this. Beyond belief
Tired of paying £40 for pizza to get no dips with the pizza or sides. Everytime I get none, I’m leaving a review.
❌very terrible and rude customer service❌❌ I do not even recommend this plate even the man there behaved very rudely ❌ ❌he always says the opposite of the customer❌ he does not do the service Just a very erinek slow man❌❌❌
The staff is friendly. The service is highly recommended in pizza.