This pains me a little because we have been there a few times - first time was amazing, second time, meh.The service and people are friendly and attentive, every time.The food - anything other than sushi was excellent.Now the sushi (which is why we go); first time, almost faultless.Second time, it was virtually just rice. Huge rice rolls, thick, wide, with ever smaller fillings. If you're unlucky enough to get an end cut - might as well just be a big square of rice.Perhaps this is just a "bottomless" menu trick, where they try to fill you with as much rice as possible so you eat less.Just a shame because the first time we went this was not a problem in the slightest.It's still a 4 because the service and non-sushi food was great. But as we go for the sushi, we won't be returning.
K
Service was very slow considering there were no more than 3-4 other tables being served at the time, a warm welcome and ‘service with a smile’ would have been nice. There were two members of staff who would walk around and it felt like eye contact was avoided the entire time which made it difficult to get anyone’s attention. When receiving food we’d say thank you but they’d place the food on the table again with not as much as a smile or any eye contact again, felt very awkward.Sushi was sub par, ratio of fish to rice was way off it was just like eating balls of rice. The salmon sashimi salad was awful, looks like they just use the really fatty parts of the salmon for this.Food was all you can eat, and after ordering the second round they double checked the food items we’d ticked yet still failed to bring out all the items we’d ticked on the menu.The restaurant was freezing cold so we were sat shivering whilst trying to eat, which in turn made any hot food get cold very quickly.Positives - the chicken teriyaki was nice.All in all, wouldn’t recommend. Service was cold and slow, unfortunately left feeling very underwhelmed.
Shehab Miah
Went recently and it appears it's same management as before when it was sushi one and subsequently closed down by authorities.Toilets are absolutely filthy.Food has gone down hill and they packed out the rolls with lots of rice and little fish. Also found the manager to be difficult and rude. Didn't like answering simple queries about number of items in a portion etc. I won't be returning.Parking: Paid carpark one minute walk away
GoneBZRK
Great place, good food and
Marco Gaggia
Relaxed, AMAZING food.Soooo fulll. Lol but really great.Definitely can recommend ?Parking: Loved it
Matt A
They put regular mayonnaise on top of both the Dragon and Rainbow rolls. Most bizarre thing ever, I had to wipe it off with a paper towel and then deliveroo some Sriracha Mayo
Deejie 007
Big sushi fan, excited to visit. Went for a Friday evening meal.Had a range of about 8/9 different dishes.Service second to none.Nice atmosphere.Saki okay.Terrible loos. I truly hope the kitchen's installed by a different fitter and are of better spec! I mean, I couldn't quite believe the state of them.Mixed review of the food. Some was fabulous - pumpkin fritters a big hit. Salmon tempura delicious.Some was disappointing e.g. loads of mayonnaise on everything, crab flavoured sticks...!? Sea food just didn't taste fresh unfortunately.Might return for the "bottomless" deal, but prefer Yo! and Chelmsford's Jet Sushi tbh.
Fifi Su
Rude and awful service. Glass and utensils were not clean. Food is overseasoned. Not feeling well 1 hour after.
Lorna Judge
Food and service was brilliant, however once your 2 hours is over they want you out. Not a big deal since there’s loads of places to go.
Robert Wigelsworth
The service was friendly and helpful. We chose the all you can eat option and declared after 2 rounds of six dishes, They were ready to bring out more if we had wanted. There was a wide range of options and the sushi particularly good. Will go back.
Lovely people, amazingly delicious food and great atmosphere! We will be back for sure. Thanks for the great dinner!
Elif O
We had an amazing dinner with our friends in Otaru Sushi and grill. I definitely suggest their food. It was super delicious. The employees are lovely and it has a lovely ambiance.
PhilC301
Great food, great price, superb service. Great birthday! We attended with a party of 8 for my wife’s birthday, and felt so welcomed, including our guide dog. Everyone was stuffed by the end, and not everyone liked sushi, so it obviously hit a lot of good notes. We’ll be here again, 100%
Kira Beavis
Fantastic all you can eat restaurant. Love to go back soon.
Eilish Pudney
Some of the best sushi I have had locally. The food came incredibly quickly after ordering and the hot dishes came piping hot. All of the sushi was wonderful, with good quality fish. The staff were incredible, topping up drinks without needing to ask. Would absolutely recommend and we will be coming back in the near future!
This pains me a little because we have been there a few times - first time was amazing, second time, meh.The service and people are friendly and attentive, every time.The food - anything other than sushi was excellent.Now the sushi (which is why we go); first time, almost faultless.Second time, it was virtually just rice. Huge rice rolls, thick, wide, with ever smaller fillings. If you're unlucky enough to get an end cut - might as well just be a big square of rice.Perhaps this is just a "bottomless" menu trick, where they try to fill you with as much rice as possible so you eat less.Just a shame because the first time we went this was not a problem in the slightest.It's still a 4 because the service and non-sushi food was great. But as we go for the sushi, we won't be returning.
Service was very slow considering there were no more than 3-4 other tables being served at the time, a warm welcome and ‘service with a smile’ would have been nice. There were two members of staff who would walk around and it felt like eye contact was avoided the entire time which made it difficult to get anyone’s attention. When receiving food we’d say thank you but they’d place the food on the table again with not as much as a smile or any eye contact again, felt very awkward.Sushi was sub par, ratio of fish to rice was way off it was just like eating balls of rice. The salmon sashimi salad was awful, looks like they just use the really fatty parts of the salmon for this.Food was all you can eat, and after ordering the second round they double checked the food items we’d ticked yet still failed to bring out all the items we’d ticked on the menu.The restaurant was freezing cold so we were sat shivering whilst trying to eat, which in turn made any hot food get cold very quickly.Positives - the chicken teriyaki was nice.All in all, wouldn’t recommend. Service was cold and slow, unfortunately left feeling very underwhelmed.
Went recently and it appears it's same management as before when it was sushi one and subsequently closed down by authorities.Toilets are absolutely filthy.Food has gone down hill and they packed out the rolls with lots of rice and little fish. Also found the manager to be difficult and rude. Didn't like answering simple queries about number of items in a portion etc. I won't be returning.Parking: Paid carpark one minute walk away
Great place, good food and
Relaxed, AMAZING food.Soooo fulll. Lol but really great.Definitely can recommend ?Parking: Loved it
They put regular mayonnaise on top of both the Dragon and Rainbow rolls. Most bizarre thing ever, I had to wipe it off with a paper towel and then deliveroo some Sriracha Mayo
Big sushi fan, excited to visit. Went for a Friday evening meal.Had a range of about 8/9 different dishes.Service second to none.Nice atmosphere.Saki okay.Terrible loos. I truly hope the kitchen's installed by a different fitter and are of better spec! I mean, I couldn't quite believe the state of them.Mixed review of the food. Some was fabulous - pumpkin fritters a big hit. Salmon tempura delicious.Some was disappointing e.g. loads of mayonnaise on everything, crab flavoured sticks...!? Sea food just didn't taste fresh unfortunately.Might return for the "bottomless" deal, but prefer Yo! and Chelmsford's Jet Sushi tbh.
Rude and awful service. Glass and utensils were not clean. Food is overseasoned. Not feeling well 1 hour after.
Food and service was brilliant, however once your 2 hours is over they want you out. Not a big deal since there’s loads of places to go.
The service was friendly and helpful. We chose the all you can eat option and declared after 2 rounds of six dishes, They were ready to bring out more if we had wanted. There was a wide range of options and the sushi particularly good. Will go back.
Restaurantji Recommends
Lovely people, amazingly delicious food and great atmosphere! We will be back for sure. Thanks for the great dinner!
We had an amazing dinner with our friends in Otaru Sushi and grill. I definitely suggest their food. It was super delicious. The employees are lovely and it has a lovely ambiance.
Great food, great price, superb service. Great birthday! We attended with a party of 8 for my wife’s birthday, and felt so welcomed, including our guide dog. Everyone was stuffed by the end, and not everyone liked sushi, so it obviously hit a lot of good notes. We’ll be here again, 100%
Fantastic all you can eat restaurant. Love to go back soon.
Some of the best sushi I have had locally. The food came incredibly quickly after ordering and the hot dishes came piping hot. All of the sushi was wonderful, with good quality fish. The staff were incredible, topping up drinks without needing to ask. Would absolutely recommend and we will be coming back in the near future!