I’ve orderdd from papa johns in Chelmsford and food was hot and very delicious. Arrived on time and worth of money I spent.
Rosie Needham
Probably up there with the worst customer service I have ever experienced. Food hadn’t arrived after one hour, call the branch 4/5 times as they hang up when you’re still speaking. Accused me of not answering the phone to the delivery driver (literally had the phone in my hand) called up to check refund is actually being processed yet again speak over me and then rush me off the phone. Do not order from here dominos done and delivered in 20 minutes the staff here need serious training on good customer service
Chika V
Takeaway only! No seating place. Our fave is the 2xl thin base
Ryan Webb
Had a delivery, got it wrong.. it happens I guess send me wings instead of cheese sticks, they did however send out the right part of my order in good time but it had hardly any cheese on it. Like they're cutting costs. I've eaten many papa John's from many places and this was basically garlic bread with a basic sprinkle of cheese.When I phoned to question this the guy laughed at me. And told me that I was making it up. Then started to patronise me. He got rude and acted like it was my problem.Disgusting. Patronising and awful service and clearly cutting costs by skimping on toppings.Never ordering again because clearly the franchise owners care more about cutting costs and being rude to customers than actually doing a good job.What a joke of a reputation they must be making.
Brooke Stemp
Awful Papa Johns. Waited over an hour this evening for my pizza to be delivered, without any reason for why. My husband phoned up to see what the situation was, only to be told they had no idea where our pizzas were. They eventually were delivered by the delivery driver (who refused to come up to our flat to deliver these).The pizzas themselves that were delivered were completely inedible - they were burnt to an absolute crisp and tasteless.
Cindy Bianca
Poor information on delivery on the website. You can't call the drivers or the restaurant when ordering. But at least my order arrived and the lady was really nice.
Mccullar Everman
This place is awesome. So, so much better than the mainstream pizza places.
Ben Webb
This is a good Papa John's in terms of the actual Pizza. Never have an issue with that.BUTDelivery is terrible. Sure, it arrives eventually but they mark it as delivered soon as the delivery person drops off the first pizza. Then we've waited anything from 20mins to over an hour. Strangely though if you phone up to see what's going on it always arrives 5 minutes later.I'm presuming they are cheating an Average delivery time metric/KPI somewhere. So my advice, soon as it says delivered, if it's not in your hand phone them immediately and you'll get it quicker.
Nadine Bragg
The best part of this order was the garlic butter dip and buffalo wings. Ordered all the meats pizza, but seriously where was the meat. Very disappointed should have stuck with GO GO'S
Deren Aygin
We order from Papa John's every month or so, and have done for years as they have the best base and taste. Always great service and quick delivery from this particular store.I had phone up to modify the order recently as the official website does not allow you to mix real cheese and vegan cheese together (understandably!). Khela went above and beyond to make the odd request happen. Best pizza place in town without a doubt :)Vegetarian options: Excellent vegan and veggie toppings.
Excellent customer service, really happy with my order tonight.
K Dubya
Have made the mistake of buying from them a few times. Each time, they've failed to deliver all of the items we've paid for. If you call them, they do nothing to remedy it. Once is a mistake but repeated patterns make it seem like intentional theft.
Robert Wigelsworth
Enjoyed by the whole family. The gluten free options are limited, but the base is different and better than most others.
Fjdjs Nfkai
My fav pizza place! Their order tracker is clearly glitched as everyone’s says it arrived before it did and it’s worth noting their phone number needs a 44 added in front of it which Google doesn’t do for some reason
James Beatwell
Do not order from this terrible papa John's,rude delivery driver,30 minutes late and shop would not answer the phone,please stay away and use someone else.
I’ve orderdd from papa johns in Chelmsford and food was hot and very delicious. Arrived on time and worth of money I spent.
Probably up there with the worst customer service I have ever experienced. Food hadn’t arrived after one hour, call the branch 4/5 times as they hang up when you’re still speaking. Accused me of not answering the phone to the delivery driver (literally had the phone in my hand) called up to check refund is actually being processed yet again speak over me and then rush me off the phone. Do not order from here dominos done and delivered in 20 minutes the staff here need serious training on good customer service
Takeaway only! No seating place. Our fave is the 2xl thin base
Had a delivery, got it wrong.. it happens I guess send me wings instead of cheese sticks, they did however send out the right part of my order in good time but it had hardly any cheese on it. Like they're cutting costs. I've eaten many papa John's from many places and this was basically garlic bread with a basic sprinkle of cheese.When I phoned to question this the guy laughed at me. And told me that I was making it up. Then started to patronise me. He got rude and acted like it was my problem.Disgusting. Patronising and awful service and clearly cutting costs by skimping on toppings.Never ordering again because clearly the franchise owners care more about cutting costs and being rude to customers than actually doing a good job.What a joke of a reputation they must be making.
Awful Papa Johns. Waited over an hour this evening for my pizza to be delivered, without any reason for why. My husband phoned up to see what the situation was, only to be told they had no idea where our pizzas were. They eventually were delivered by the delivery driver (who refused to come up to our flat to deliver these).The pizzas themselves that were delivered were completely inedible - they were burnt to an absolute crisp and tasteless.
Poor information on delivery on the website. You can't call the drivers or the restaurant when ordering. But at least my order arrived and the lady was really nice.
This place is awesome. So, so much better than the mainstream pizza places.
This is a good Papa John's in terms of the actual Pizza. Never have an issue with that.BUTDelivery is terrible. Sure, it arrives eventually but they mark it as delivered soon as the delivery person drops off the first pizza. Then we've waited anything from 20mins to over an hour. Strangely though if you phone up to see what's going on it always arrives 5 minutes later.I'm presuming they are cheating an Average delivery time metric/KPI somewhere. So my advice, soon as it says delivered, if it's not in your hand phone them immediately and you'll get it quicker.
The best part of this order was the garlic butter dip and buffalo wings. Ordered all the meats pizza, but seriously where was the meat. Very disappointed should have stuck with GO GO'S
We order from Papa John's every month or so, and have done for years as they have the best base and taste. Always great service and quick delivery from this particular store.I had phone up to modify the order recently as the official website does not allow you to mix real cheese and vegan cheese together (understandably!). Khela went above and beyond to make the odd request happen. Best pizza place in town without a doubt :)Vegetarian options: Excellent vegan and veggie toppings.
Restaurantji Recommends
Excellent customer service, really happy with my order tonight.
Have made the mistake of buying from them a few times. Each time, they've failed to deliver all of the items we've paid for. If you call them, they do nothing to remedy it. Once is a mistake but repeated patterns make it seem like intentional theft.
Enjoyed by the whole family. The gluten free options are limited, but the base is different and better than most others.
My fav pizza place! Their order tracker is clearly glitched as everyone’s says it arrived before it did and it’s worth noting their phone number needs a 44 added in front of it which Google doesn’t do for some reason
Do not order from this terrible papa John's,rude delivery driver,30 minutes late and shop would not answer the phone,please stay away and use someone else.