We had lunch at banquet today. We have been coming to the restaurant 15 years. Very disappointed today very first time. We asked they under staff as might of explaining of poor service. But they were fully staffed. We received 3 out of 4 starters we had no plate to eat off so had to ask as starter was getting cold waiting for to call waiter. Waited 40 mins for our main course. Asked about missing starter they cooked that we just had with main. Again had to ask for plate to then to start our main. The table cloth was paper and napkin. They always been cloth. We had to ask more tea as the tea pot wasn’t filled. The food wasn’t up to the standard we always had. Wondering it’s changed hands. Just very disappointed after coming here over 15 years. Won’t be returning anytime soon.
Simon Croft
Wonderful as always, you’ll be hard pushed to find a better Chinese this side of Chinatown. The “Mama” is wonderfully engaging and runs the operation attentively, Dim Sum lunch is impeccable. Service is super efficient, it runs like clockwork. Go treat yourself !
stephen smith
Small portions over
Martin Youngs
Very nice food and staff were very helpful and polite. Reasonable prices when ordering the set menus, would recommend them Hong Kong and banquet set menus, lots of food and delicious.Parking: Plenty of parking right next to the restaurant. Lights weren't on when we went so was a bit hard to see but they were turned on upon exit.
Paul Wickham
Best Chinese
andrew pudney
Just been and picked up my food cooked in supersonic time thank you So Much for fitting us in and making the effort you guys and gals are fantastic what a credit your food is absolutely awesome ten out of ten ?
Sunshine39356370267
Went there with my wife to celebrate my birthday. Order some dim sum dishes and a noodle and rice dish. The rice was tasteless and had to be sent back for another dish. The dim sum never arrived but the couple next to us who arrived much later got their dim sum dishes. We compliant and decided to cancel our dim sum order but was charged and had to have the bill readjusted. A very disappointing experience and won’t coming back again any time soon.
Julie-Lou0423
Went here with my daughters for a family meal out. Sadly I was disappointed. The food it self was very good but I felt that we were rushed to eat our meal with a feeling that they wanted our table for any further bookings. The second we had finished our starter , staff were clearing our table & mains were bought out. No warmer for the dishes so food did get cold quite quickly. Three times I informed staff of one of us who had a serious nut allergy... twice a bowl of nuts was placed on our table! Once our meal was finished , within seconds everything was scoped up, tablecloth taken away & staff hovering for us to pay our bill & we hadn't even finished our drinks! Staff not particularly attentive or polite. We had left overs which I asked to take home, the waiter came back with a carrier bag & two takeaway containers & plonked them on the table & walked off! Definitely wouldn't rush back, I personally think this restaurant is overpriced, staff abrupt & doesn't live up the hype of which I was expecting.
Janeyler66
A very poor experience at this usually good chinese, I think they had just overbooked. Totally forgot my vegetarian dish, so I sat with a bowl of rice while everyone else ate their food, mine finally arrived 30 mins later and was not the best! Such a shame as it's been good in the past
859svenw
Really disappointing. The seafood starter was disgusting. The mixed starter was inedible, and the main courses we couldn't eat. My wife literally had half a spring roll and a spoonful of seaweed. £110 for 2 starters and 2 mains. Absolute rip-off. Will never go back.
Unfortunately extremely disappointed, starters great but mains not. Service for mains poor and cold food . Ordered 4 dishes for mains, 3 came out a good temperature no hot plates to put food on. 4th dish took ages to come. No apology for big delay. It arrived, pork was too pink & cold, duck warm. It got sent back, rest of food was getting cold. Eventually came back after about 10 mins. No apology still. It was clearly reheated as it wss served as a mess. Other 3 dishes now cold. As a birthday meal, we were so disappointed. We actually left loads as cold. My husband spoke to same waiter and said its all now cold, we got told Chinese people like it cold. He left all plates in front of us for over 10 minutes to speak to someone. No apology again, he said taken a dish off the bill. Then given dessert menu. Totally had enough by then. Lady gave me a small cheesecake & candle for birthday. Its not about the bill. Its Service and quality of food. Also 4 tables & staff coughing because sizzler meals wth chilli smoked room out. Mens toilets were dirty. Didn't go to ladies after my husband was disgusted with mens.
T4257HCcharlottec
Four of us visited the Banquet for dinner, and we all left with a lot less money and food poisoning! Very expensive meal for what it is (especially when you end up ill! :( )
Post2Gary
I won’t be visiting this restaurant again. The last two times myself and my partner had bad overnight reactions to all the MSG put in the food - I felt like I’d been drinking all night, massive hangover banging headache, my other half was sick. This has happened twice now - once when we ate in and more recently on takeaway. We haven’t experienced anything so bad with other chinese restaurants (if we go visit family/friends). It’s such a shame as the food is nice whilst eating it, it’s the after effects that have now put us off for good. If you’re not sure what MSG is, just Google it
F00Di3S
After visiting this restaurant for approx 10 years, we visited recently for a family birthday and to say we are disappointed is a huge understatement and it will be our last visit. We ordered a variety of dim sum and noddles to share which worked out at £45 a head (incl drinks). Whilst quite pricey, We don't mind paying that much if the food is nice but most of it was bad quality. The pork shumai was disgusting and honestly inedible, the chicken feat in black bean sauce came out red in colour like it had been curried, furthermore the seafood had the taste of ammonia. The Vietnamese spring rolls had changed since our last visit, and whilst they were fine, they were not as tasty as before. We heard the dimsum chef had recently not been working and dim sum was off the menu for a period of time and we can only assume that the chef must have left. Also we only arrived at 1pm (opens at 12) yet one third of the dishes were sold out and marked off the dim sum menu. One other complaint is that after 10 years of regularly visiting this restaurant, no current staff have ever made an effort to ask our name or even acknowledge we have been before which we never minded before when the food was tasty. We are young and non-chinese in terms of ethnicity and we saw the restaurant staff greet other customers with a lot more acknowledgement and we even saw they knew the table next to us "regular" order which is ironic since we are also regulars. Seemed like they never made any effort to greet us. Will avoid from here on out.
John Lucas
I just love this place. Its like slipping to Asia for a couple of hours. The food is outstanding and consistently so. Never been disappointed and the staff are always helpful. Early booking is advised though. I had a takeaway a couple of weeks ago and it was so good. My grandchildren devoured it.
We had lunch at banquet today. We have been coming to the restaurant 15 years. Very disappointed today very first time. We asked they under staff as might of explaining of poor service. But they were fully staffed. We received 3 out of 4 starters we had no plate to eat off so had to ask as starter was getting cold waiting for to call waiter. Waited 40 mins for our main course. Asked about missing starter they cooked that we just had with main. Again had to ask for plate to then to start our main. The table cloth was paper and napkin. They always been cloth. We had to ask more tea as the tea pot wasn’t filled. The food wasn’t up to the standard we always had. Wondering it’s changed hands. Just very disappointed after coming here over 15 years. Won’t be returning anytime soon.
Wonderful as always, you’ll be hard pushed to find a better Chinese this side of Chinatown. The “Mama” is wonderfully engaging and runs the operation attentively, Dim Sum lunch is impeccable. Service is super efficient, it runs like clockwork. Go treat yourself !
Small portions over
Very nice food and staff were very helpful and polite. Reasonable prices when ordering the set menus, would recommend them Hong Kong and banquet set menus, lots of food and delicious.Parking: Plenty of parking right next to the restaurant. Lights weren't on when we went so was a bit hard to see but they were turned on upon exit.
Best Chinese
Just been and picked up my food cooked in supersonic time thank you So Much for fitting us in and making the effort you guys and gals are fantastic what a credit your food is absolutely awesome ten out of ten ?
Went there with my wife to celebrate my birthday. Order some dim sum dishes and a noodle and rice dish. The rice was tasteless and had to be sent back for another dish. The dim sum never arrived but the couple next to us who arrived much later got their dim sum dishes. We compliant and decided to cancel our dim sum order but was charged and had to have the bill readjusted. A very disappointing experience and won’t coming back again any time soon.
Went here with my daughters for a family meal out. Sadly I was disappointed. The food it self was very good but I felt that we were rushed to eat our meal with a feeling that they wanted our table for any further bookings. The second we had finished our starter , staff were clearing our table & mains were bought out. No warmer for the dishes so food did get cold quite quickly. Three times I informed staff of one of us who had a serious nut allergy... twice a bowl of nuts was placed on our table! Once our meal was finished , within seconds everything was scoped up, tablecloth taken away & staff hovering for us to pay our bill & we hadn't even finished our drinks! Staff not particularly attentive or polite. We had left overs which I asked to take home, the waiter came back with a carrier bag & two takeaway containers & plonked them on the table & walked off! Definitely wouldn't rush back, I personally think this restaurant is overpriced, staff abrupt & doesn't live up the hype of which I was expecting.
A very poor experience at this usually good chinese, I think they had just overbooked. Totally forgot my vegetarian dish, so I sat with a bowl of rice while everyone else ate their food, mine finally arrived 30 mins later and was not the best! Such a shame as it's been good in the past
Really disappointing. The seafood starter was disgusting. The mixed starter was inedible, and the main courses we couldn't eat. My wife literally had half a spring roll and a spoonful of seaweed. £110 for 2 starters and 2 mains. Absolute rip-off. Will never go back.
Restaurantji Recommends
Unfortunately extremely disappointed, starters great but mains not. Service for mains poor and cold food . Ordered 4 dishes for mains, 3 came out a good temperature no hot plates to put food on. 4th dish took ages to come. No apology for big delay. It arrived, pork was too pink & cold, duck warm. It got sent back, rest of food was getting cold. Eventually came back after about 10 mins. No apology still. It was clearly reheated as it wss served as a mess. Other 3 dishes now cold. As a birthday meal, we were so disappointed. We actually left loads as cold. My husband spoke to same waiter and said its all now cold, we got told Chinese people like it cold. He left all plates in front of us for over 10 minutes to speak to someone. No apology again, he said taken a dish off the bill. Then given dessert menu. Totally had enough by then. Lady gave me a small cheesecake & candle for birthday. Its not about the bill. Its Service and quality of food. Also 4 tables & staff coughing because sizzler meals wth chilli smoked room out. Mens toilets were dirty. Didn't go to ladies after my husband was disgusted with mens.
Four of us visited the Banquet for dinner, and we all left with a lot less money and food poisoning! Very expensive meal for what it is (especially when you end up ill! :( )
I won’t be visiting this restaurant again. The last two times myself and my partner had bad overnight reactions to all the MSG put in the food - I felt like I’d been drinking all night, massive hangover banging headache, my other half was sick. This has happened twice now - once when we ate in and more recently on takeaway. We haven’t experienced anything so bad with other chinese restaurants (if we go visit family/friends). It’s such a shame as the food is nice whilst eating it, it’s the after effects that have now put us off for good. If you’re not sure what MSG is, just Google it
After visiting this restaurant for approx 10 years, we visited recently for a family birthday and to say we are disappointed is a huge understatement and it will be our last visit. We ordered a variety of dim sum and noddles to share which worked out at £45 a head (incl drinks). Whilst quite pricey, We don't mind paying that much if the food is nice but most of it was bad quality. The pork shumai was disgusting and honestly inedible, the chicken feat in black bean sauce came out red in colour like it had been curried, furthermore the seafood had the taste of ammonia. The Vietnamese spring rolls had changed since our last visit, and whilst they were fine, they were not as tasty as before. We heard the dimsum chef had recently not been working and dim sum was off the menu for a period of time and we can only assume that the chef must have left. Also we only arrived at 1pm (opens at 12) yet one third of the dishes were sold out and marked off the dim sum menu. One other complaint is that after 10 years of regularly visiting this restaurant, no current staff have ever made an effort to ask our name or even acknowledge we have been before which we never minded before when the food was tasty. We are young and non-chinese in terms of ethnicity and we saw the restaurant staff greet other customers with a lot more acknowledgement and we even saw they knew the table next to us "regular" order which is ironic since we are also regulars. Seemed like they never made any effort to greet us. Will avoid from here on out.
I just love this place. Its like slipping to Asia for a couple of hours. The food is outstanding and consistently so. Never been disappointed and the staff are always helpful. Early booking is advised though. I had a takeaway a couple of weeks ago and it was so good. My grandchildren devoured it.