I went in today for a treat and got a tall decaf mocha frappuccino- i was very disappointed. Not only did the barista get my order wrong forgetting to make it a mocha, i had to ask him to add more ice because it was so liquidy imo it didn’t even classify as a frap. i payed £4.45 and the coffee taste was non existent as well. added double whipped cream as well when i asked for only a little. didn’t even finish my drink.
Catherine Orji
Pet friendly space to
James & Paula
Visited today during a Sunday stroll as a family of four. Very disappointed with our visit. This branch was filthy! Sticky tables scattered with crumbs. Stained chair upholstery. Patches of stickiness and wet puddles over the floor, so nowhere to put bags. Even the pillars were covered in dried coffee drips.The drinks were fine but served in big paper cups, even though we were eating in - I don’t know if it’s an option in Starbucks to have proper cups?The staff seemed a little impatient on taking our order. Our toddler was served a scalding hot babycino, which even after 15 mins was still too hot. The chocolate wafer straws were all broken - this can be a real day-wrecker for a 2-3 year old!Toilets were a state with no paper - again very difficult for parents with small kids.To top it off, a child on the next table announced their dog had pooed on the floor. I’m hopeful the owners cleared it up but am certain this place likely only gets a rough wipe over after closing.This has put me off all Starbucks to be honest.
Thelma Maposa
I love Starbucks Epping! The new team is doing a wonderful job. The old staff members are also brilliant.They always remember my order, and it's so dog-friendly - they're super kind to my furry friend. Highly recommended!
Hannah
Not sure what's happened to this place, but the last couple of times I've been in here it's been absolutely filthy! Old split milk and coffee all over the bottom of tables and grubby chairs etc. I could smell the urine coming from the toilet whilst I was waiting for my drink - god knows when that was last cleaned! The guy making our drink kept rubbing his nose and sniffling and then handed us our drinks with the same hand fully over the lids and mouth opening's - vile! If this is what they are happy for customers to see, can you imagine what we don't see?! It's really gone downhill the last few months for some reason, and I won't be returning. Also (not as important as the hygiene issues) but the shop used to have fun seasonal decorations and signage, the staff always seemed to be happy. It is bleak now in comparison.
G M
I literally come here every single day as I work just across the road,Best customer service as they add that extra touch and call me by my name.Not to mention the coffee is unreal.Thank you Starbucks Epping xx
GFZ
Excellent service and super friendly staff. Puja and team do a brilliant job. Thank
Anthony Neal
Great service and the staff are amazing! Thanks for our morning ☕️ with many more to come.
Penny L
This is a great starbucks so friendly and clean and spells people names right. I love coming here with my friends and it’s always fast!
Michael Walker
Apart from a little dog trying to take your ankles out lol very
Very dirty all over the place including tables and the floor. Coffee tasted like a bitter warm water. Dirty windows. I don’t think I will come back here anymore.
Jane P
Please sort it out Starbucks! Living in Epping I have visited here regularly and the staff have been helpful and friendly. Over the last year it's been declining service wise rapidly. Firstly it was bad at the weekends now its bad all the time. You can order something off of the menu but it'll depend how your coffee comes depending on who makes it. My order has been wrong numerous times recently. I love a Pumpkin Spice latte but even those can't persuade me to tolerate the queues due to slow and bad service and being given the wrong thing constantly. The only exception to this is the lovely smiley blonde lady that's worked in there for a while, but I'm not even sure she is there anymore.
Ali Ali
Closing before 5pm then I got my Coffee from
Steve Tupper
Whilst the coffee and cakes are what you expect from a Starbucks, the state of the sitting area is not. Really pretty dirty. The floor had rubbish on it, some of the seating was really mucky. Rather disappointed.Revisited after some time. I'm not the only customer here at the moment who agrees that this is one of the worst Starbucks that we've been to. Nobody seems to know what they are doing, they get orders wrong despite you having to wait for ages. Yes it is still very dirty both the customer area and behind the counter. With Costa a couple of doors along, I'll definitely be going there instead of this dreadful place.
Grant Berman
My last visit to this Starbucks, normally every Starbucks is the same but this Starbucks is Terrible, coffee tasted bad, chocolate twist was hard and ordering the coffee took longer due to a language barrier.
I went in today for a treat and got a tall decaf mocha frappuccino- i was very disappointed. Not only did the barista get my order wrong forgetting to make it a mocha, i had to ask him to add more ice because it was so liquidy imo it didn’t even classify as a frap. i payed £4.45 and the coffee taste was non existent as well. added double whipped cream as well when i asked for only a little. didn’t even finish my drink.
Pet friendly space to
Visited today during a Sunday stroll as a family of four. Very disappointed with our visit. This branch was filthy! Sticky tables scattered with crumbs. Stained chair upholstery. Patches of stickiness and wet puddles over the floor, so nowhere to put bags. Even the pillars were covered in dried coffee drips.The drinks were fine but served in big paper cups, even though we were eating in - I don’t know if it’s an option in Starbucks to have proper cups?The staff seemed a little impatient on taking our order. Our toddler was served a scalding hot babycino, which even after 15 mins was still too hot. The chocolate wafer straws were all broken - this can be a real day-wrecker for a 2-3 year old!Toilets were a state with no paper - again very difficult for parents with small kids.To top it off, a child on the next table announced their dog had pooed on the floor. I’m hopeful the owners cleared it up but am certain this place likely only gets a rough wipe over after closing.This has put me off all Starbucks to be honest.
I love Starbucks Epping! The new team is doing a wonderful job. The old staff members are also brilliant.They always remember my order, and it's so dog-friendly - they're super kind to my furry friend. Highly recommended!
Not sure what's happened to this place, but the last couple of times I've been in here it's been absolutely filthy! Old split milk and coffee all over the bottom of tables and grubby chairs etc. I could smell the urine coming from the toilet whilst I was waiting for my drink - god knows when that was last cleaned! The guy making our drink kept rubbing his nose and sniffling and then handed us our drinks with the same hand fully over the lids and mouth opening's - vile! If this is what they are happy for customers to see, can you imagine what we don't see?! It's really gone downhill the last few months for some reason, and I won't be returning. Also (not as important as the hygiene issues) but the shop used to have fun seasonal decorations and signage, the staff always seemed to be happy. It is bleak now in comparison.
I literally come here every single day as I work just across the road,Best customer service as they add that extra touch and call me by my name.Not to mention the coffee is unreal.Thank you Starbucks Epping xx
Excellent service and super friendly staff. Puja and team do a brilliant job. Thank
Great service and the staff are amazing! Thanks for our morning ☕️ with many more to come.
This is a great starbucks so friendly and clean and spells people names right. I love coming here with my friends and it’s always fast!
Apart from a little dog trying to take your ankles out lol very
Restaurantji Recommends
Very dirty all over the place including tables and the floor. Coffee tasted like a bitter warm water. Dirty windows. I don’t think I will come back here anymore.
Please sort it out Starbucks! Living in Epping I have visited here regularly and the staff have been helpful and friendly. Over the last year it's been declining service wise rapidly. Firstly it was bad at the weekends now its bad all the time. You can order something off of the menu but it'll depend how your coffee comes depending on who makes it. My order has been wrong numerous times recently. I love a Pumpkin Spice latte but even those can't persuade me to tolerate the queues due to slow and bad service and being given the wrong thing constantly. The only exception to this is the lovely smiley blonde lady that's worked in there for a while, but I'm not even sure she is there anymore.
Closing before 5pm then I got my Coffee from
Whilst the coffee and cakes are what you expect from a Starbucks, the state of the sitting area is not. Really pretty dirty. The floor had rubbish on it, some of the seating was really mucky. Rather disappointed.Revisited after some time. I'm not the only customer here at the moment who agrees that this is one of the worst Starbucks that we've been to. Nobody seems to know what they are doing, they get orders wrong despite you having to wait for ages. Yes it is still very dirty both the customer area and behind the counter. With Costa a couple of doors along, I'll definitely be going there instead of this dreadful place.
My last visit to this Starbucks, normally every Starbucks is the same but this Starbucks is Terrible, coffee tasted bad, chocolate twist was hard and ordering the coffee took longer due to a language barrier.