Rude manager at the door. She took my phone to check Tastecard T&Cs where she should already know in and outs if they have Collaborated with Tastecard. Although the waitress have greeted us and offered us a table She decided to stop us on our way to ask if we had booked a table trying to intimidate us. Don't go there unless you want to be belittled by this member of staff wearing a blazer.We left and went to Bella Italia instead. We will never go there again.
Dominik Szczecinski
Absolutely disgusting service from a girl at the front desk. Walked in at 7.15pm greeted by two members of staff. Asked if they have a table and that we have a tastecard. The blonde lady in Prezzo uniform said yes. The other dark hair lady wearing a blazer proceeded in a rude way to ask us about terms and conditions of the Taste card, asked if we booked...in a half empty restaurant. She was very rude and spoke to me and my wife like we came to eat there for free???? The restaurant is listed on Taste Card app, the other lady said they had spaces, what's the reason for this questioning? Avoid at all costs. Even 1 Star is too much for the service in that restaurant. Someone needs to teach this lady basic customer service and manners. We walked out and taken our custom to Bella Italia who were very polite and accommodating.
Faith Bourke
Expensive,poor choice if DiabeticDietary restrictions: If you have Diabetes ,no choice
Lee Valentine
Average food at high prices server was nice i had a sweet strawberry and ice cream tinned strawberrys neally 8 pounds a tin of strawberries in tesco 39 pence very very average
Karen Rance-Griffiths
Decent
Jo Nicholls
Lovely meal for mothers day. Friendly staff, good service
Luis P
Horrible experience. Food took more than one hour to come. Always forgetting bits of the order. Food wasn't specially good.
Lee Hassan
Food to be fair was spot on. But the service from the waitress was shocking ... I won't put her name on here but will be speaking to the manager. Got offended when we asked for water, scoffed and walked away . Wasn't offered any mozzarella for the Dishes, we had to ask , the bill was thrown down and payment took , stormed off . Nothing like service with a smile and this was nothing like service with a smile
Simon Monk
Seating area was cold. It was a large party and our bill came to £366. Which included a service charge of £30. Which we was not made aware of. Looking on the online menu there is nothing notifying us of the charge. We will not be going back again.
Lorraine Taylor
Will not be going back.1/2 hour seated before we was asked about drinks. I hour before food came for the kids, 2 of them another 15mins for the other 2. 2 adults got their pizza I waited 1/2 for my pasta dish ( 5 people who came after us had been ther 20mins all had their food) my dish had no taste to it. It just tasted like creamAsked for a Pizza instead waited nearly25 mins for that.Waited for the kids desserts came 20 mins after that and they were fed 1st.
Excellent service fantastic food what more do you want for fantastic day out.Parking: Lake side parking is free for a number of hours.Wheelchair accessibility: Good
Özlem Kuşkaya
Absolutely horrible food for the price you pay. The food is clearly not freshly cooked but appears to be heated up in the microwave. We had to send back the Alfredo as it had absolutely no taste whatsoever. I had the spinach and ricotta cannelloni. The tubes of pasta were stiff and the filling was stiff too. The side dish of garlic and rosemary potatoes was 2 hasselback potatoes that had clearly been bought as frozen and then oven cooked. Not at all as described on the menu. The best part of the meal was the calarmari starter. Which seemed freshly prepared and cooked. Really disappointed in this place. Won’t be returning
Sarah Collins (LeSair)
Second time visiting this branch in lakeside. I ordered the gorgonzola burger and a tre gusti pizza. Both were very fresh and not a long wait. The staff are extremely helpful as I requested some extra of the sauce that was in the burger. The sauce was amazing ? truffle mayoOut of the restaurants along the brodwalk this is deffo the all rounder with service, quality and value for money !!Dietary restrictions: All clearly labelled and was asked for any allergiesParking: Parked where the old M&S was and walked down by the lakesideKid-friendliness: Large inside with small and big booths without being cramped up next to another tableWheelchair accessibility: Has wheelchair access
Zoe Harrison
I entered the restaurant to dine with my 1 year old son alone and felt like we were forgotten and below the waitresses from the start. The main issue was that we asked for a takeaway box as my son was tired and didn’t finish his meal this alone took 36 minutes to come (it’s a box). My drink order was incorrect, our pasta went cold whilst waiting for Parmesan and all I could hear was the friction and constant bickering of what looked to be the male manager working behind the bar (plain clothed) and a female floor manager. I have to say the female manager had an awful attitude and excuse for everything and deliberately served and prioritised other elder customers over us. We dine at Lakeside 2/3 times a week and I have absolutely no incentive to return. Her attitude stunk and upon observing we were being forgotten about more than once I raised it with her when she was at the table serving behind me to which she put her finger up as if to shhh me! Absolutely disgraceful. When this manager brought over the bill she quietly tried profusely apologising by offering my son lollipops (which he is too young to have and a choking hazard). As I said to her then, there isn’t an excuse you left us waiting for the bill for a further 30 mins after the 36 minute wait for a cardboard box. How experience was nothing short of AWFUL!!!
Samantha Todd
We had booked a table at lunchtime mid week, but we didn't need to it was very quiet. We were welcomed by staff and allowed to pick any table. We were served straight away and our food came out in good time, which was delicious!
Rude manager at the door. She took my phone to check Tastecard T&Cs where she should already know in and outs if they have Collaborated with Tastecard. Although the waitress have greeted us and offered us a table She decided to stop us on our way to ask if we had booked a table trying to intimidate us. Don't go there unless you want to be belittled by this member of staff wearing a blazer.We left and went to Bella Italia instead. We will never go there again.
Absolutely disgusting service from a girl at the front desk. Walked in at 7.15pm greeted by two members of staff. Asked if they have a table and that we have a tastecard. The blonde lady in Prezzo uniform said yes. The other dark hair lady wearing a blazer proceeded in a rude way to ask us about terms and conditions of the Taste card, asked if we booked...in a half empty restaurant. She was very rude and spoke to me and my wife like we came to eat there for free???? The restaurant is listed on Taste Card app, the other lady said they had spaces, what's the reason for this questioning? Avoid at all costs. Even 1 Star is too much for the service in that restaurant. Someone needs to teach this lady basic customer service and manners. We walked out and taken our custom to Bella Italia who were very polite and accommodating.
Expensive,poor choice if DiabeticDietary restrictions: If you have Diabetes ,no choice
Average food at high prices server was nice i had a sweet strawberry and ice cream tinned strawberrys neally 8 pounds a tin of strawberries in tesco 39 pence very very average
Decent
Lovely meal for mothers day. Friendly staff, good service
Horrible experience. Food took more than one hour to come. Always forgetting bits of the order. Food wasn't specially good.
Food to be fair was spot on. But the service from the waitress was shocking ... I won't put her name on here but will be speaking to the manager. Got offended when we asked for water, scoffed and walked away . Wasn't offered any mozzarella for the Dishes, we had to ask , the bill was thrown down and payment took , stormed off . Nothing like service with a smile and this was nothing like service with a smile
Seating area was cold. It was a large party and our bill came to £366. Which included a service charge of £30. Which we was not made aware of. Looking on the online menu there is nothing notifying us of the charge. We will not be going back again.
Will not be going back.1/2 hour seated before we was asked about drinks. I hour before food came for the kids, 2 of them another 15mins for the other 2. 2 adults got their pizza I waited 1/2 for my pasta dish ( 5 people who came after us had been ther 20mins all had their food) my dish had no taste to it. It just tasted like creamAsked for a Pizza instead waited nearly25 mins for that.Waited for the kids desserts came 20 mins after that and they were fed 1st.
Restaurantji Recommends
Excellent service fantastic food what more do you want for fantastic day out.Parking: Lake side parking is free for a number of hours.Wheelchair accessibility: Good
Absolutely horrible food for the price you pay. The food is clearly not freshly cooked but appears to be heated up in the microwave. We had to send back the Alfredo as it had absolutely no taste whatsoever. I had the spinach and ricotta cannelloni. The tubes of pasta were stiff and the filling was stiff too. The side dish of garlic and rosemary potatoes was 2 hasselback potatoes that had clearly been bought as frozen and then oven cooked. Not at all as described on the menu. The best part of the meal was the calarmari starter. Which seemed freshly prepared and cooked. Really disappointed in this place. Won’t be returning
Second time visiting this branch in lakeside. I ordered the gorgonzola burger and a tre gusti pizza. Both were very fresh and not a long wait. The staff are extremely helpful as I requested some extra of the sauce that was in the burger. The sauce was amazing ? truffle mayoOut of the restaurants along the brodwalk this is deffo the all rounder with service, quality and value for money !!Dietary restrictions: All clearly labelled and was asked for any allergiesParking: Parked where the old M&S was and walked down by the lakesideKid-friendliness: Large inside with small and big booths without being cramped up next to another tableWheelchair accessibility: Has wheelchair access
I entered the restaurant to dine with my 1 year old son alone and felt like we were forgotten and below the waitresses from the start. The main issue was that we asked for a takeaway box as my son was tired and didn’t finish his meal this alone took 36 minutes to come (it’s a box). My drink order was incorrect, our pasta went cold whilst waiting for Parmesan and all I could hear was the friction and constant bickering of what looked to be the male manager working behind the bar (plain clothed) and a female floor manager. I have to say the female manager had an awful attitude and excuse for everything and deliberately served and prioritised other elder customers over us. We dine at Lakeside 2/3 times a week and I have absolutely no incentive to return. Her attitude stunk and upon observing we were being forgotten about more than once I raised it with her when she was at the table serving behind me to which she put her finger up as if to shhh me! Absolutely disgraceful. When this manager brought over the bill she quietly tried profusely apologising by offering my son lollipops (which he is too young to have and a choking hazard). As I said to her then, there isn’t an excuse you left us waiting for the bill for a further 30 mins after the 36 minute wait for a cardboard box. How experience was nothing short of AWFUL!!!
We had booked a table at lunchtime mid week, but we didn't need to it was very quiet. We were welcomed by staff and allowed to pick any table. We were served straight away and our food came out in good time, which was delicious!