Been using this place for many years. Overall most of the staff are friendly and helpful . however i do find it frustrating when I'm waiting to pay in a long queue and the one person on the till has to leave the till to make coffee while the other 2 staff members are stocking a shelf.
Paul Barrett
Thank you BP West Road. Very well organised to manage the huge demand. I was down to 6 miles range, so a real life saver!
Jenny Palmer
Says it's open and had a delivery. It's not !! All coned off ?
Max Akister
Visited this BP location specially as it has BP Ultimate Diesel. I was waiting for staff to activate the pump and got abrupt tannoy announcement to shut the car door. My wife was trying to find her handbag/purse to the pay for the fuel. I asked what the problem was having the rear car door open opposite the fuel filler on the car, but nothing was forthcoming from the ‘customer service’ person in the shop. By the time I had finished filling up and my wife had paid there was a long queue to get into the shop (traffic light system in doorway) as I wanted an explanation as to what the problem was. Well, spent £97.00 on fuel and this will be the last time as I’ll use the Shell fuel station on the A127 opposite The Bell (less than a mile away)27/05/2021 - following response from BP owner: think you missed my point. Price of fuel is not my complaint, I am pointing out the missed revenue going forward due to your staff’s conduct. I still do not know why she had an issue with a car door being open, far too officious in my opinion.
Fredi G
This BP is just like the other ones. Been in one , you been in all of them. This it's not a bad thing though. It means that you know exactly what to expect and you know what you are getting. Fuel , maybe a bit of a quick shopping and great coffee and some very tempting doughnuts ?????
Ahmed Al-Salihi
Excellent combination of selected high end M&S products along with your BP petrol station, in addition to a car washStaff are nice. Clean insidePrices are high average, expected for the quality of the productsHot drinks and snacks availablePublic toiletOrganised, despite social distancing
The only shop you can be the only person there at 6.30 am there be 5 staff and still wait for 6 mins for someone to acknowledge your existence...err.....here's an idea maybe 1 of your stop chatting and serv!
Andrew Green
well i have had good service from here so keep it up as i have movied here
CRAVE DOG
The only shop you can be the only person there at 6.30 am there be 5 staff and still wait for 6 mins for someone to acknowledge your existence...err.....here's an idea maybe 1 of your stop chatting and serv!
mike richardson
Customer service needs training needs to be given. The rather rotund middle aged woman with glass who works on the till needs to stop acting like the customers being served are unconvincing her day. I've actually stopped using this garage because of her bad attitude and incessant tutting.
MARTIN BLASZCZYK
Terrible customer service. Waiting at the pump being ignored by staff. Lady at the till couldn't be bothered to start my pump after looking my way few times. Useless.
It's not busy at all.
good service form the girl who was at the cashier
M and s food available here but pricey
Quality merchandise
Been using this place for many years. Overall most of the staff are friendly and helpful . however i do find it frustrating when I'm waiting to pay in a long queue and the one person on the till has to leave the till to make coffee while the other 2 staff members are stocking a shelf.
Thank you BP West Road. Very well organised to manage the huge demand. I was down to 6 miles range, so a real life saver!
Says it's open and had a delivery. It's not !! All coned off ?
Visited this BP location specially as it has BP Ultimate Diesel. I was waiting for staff to activate the pump and got abrupt tannoy announcement to shut the car door. My wife was trying to find her handbag/purse to the pay for the fuel. I asked what the problem was having the rear car door open opposite the fuel filler on the car, but nothing was forthcoming from the ‘customer service’ person in the shop. By the time I had finished filling up and my wife had paid there was a long queue to get into the shop (traffic light system in doorway) as I wanted an explanation as to what the problem was. Well, spent £97.00 on fuel and this will be the last time as I’ll use the Shell fuel station on the A127 opposite The Bell (less than a mile away)27/05/2021 - following response from BP owner: think you missed my point. Price of fuel is not my complaint, I am pointing out the missed revenue going forward due to your staff’s conduct. I still do not know why she had an issue with a car door being open, far too officious in my opinion.
This BP is just like the other ones. Been in one , you been in all of them. This it's not a bad thing though. It means that you know exactly what to expect and you know what you are getting. Fuel , maybe a bit of a quick shopping and great coffee and some very tempting doughnuts ?????
Excellent combination of selected high end M&S products along with your BP petrol station, in addition to a car washStaff are nice. Clean insidePrices are high average, expected for the quality of the productsHot drinks and snacks availablePublic toiletOrganised, despite social distancing
Restaurantji Recommends
The only shop you can be the only person there at 6.30 am there be 5 staff and still wait for 6 mins for someone to acknowledge your existence...err.....here's an idea maybe 1 of your stop chatting and serv!
well i have had good service from here so keep it up as i have movied here
The only shop you can be the only person there at 6.30 am there be 5 staff and still wait for 6 mins for someone to acknowledge your existence...err.....here's an idea maybe 1 of your stop chatting and serv!
Customer service needs training needs to be given. The rather rotund middle aged woman with glass who works on the till needs to stop acting like the customers being served are unconvincing her day. I've actually stopped using this garage because of her bad attitude and incessant tutting.
Terrible customer service. Waiting at the pump being ignored by staff. Lady at the till couldn't be bothered to start my pump after looking my way few times. Useless.