The baristas are polite and lovely, it does get busy and with only one frappe machine you may have to wait a few mins. My coffee is always perfect.Wheelchair accessibility: It is not the best lay out for wheel chair users, however the staff will take your order and bring it to your table.
L
Date of Visit: Friday at 9 amI recently visited Costa Coffee on a Friday morning at 9 am and had a somewhat mixed experience. While the hot chocolate and pain au raisin I ordered were delightful, the overall visit was dampened by a few shortcomings.The highlights of my visit were undoubtedly the delicious hot chocolate and the scrumptious pain au raisin. Both items were prepared to perfection, and they provided a delightful start to my day.However, I must admit that the ambiance of the place left much to be desired. The majority of the tables were dirty, which was a bit off-putting. I did inform the staff, but given the limited number of employees present, it was understandable that they couldn't address the issue immediately.Speaking of staff, there were only two employees working during my visit, which seemed inadequate for the number of customers present. As a result, the service was a bit slow, and the workload on the staff was evident. Despite their efforts, they were unable to keep up with all the tasks efficiently.It would be beneficial for Costa Coffee to consider increasing the staff during peak hours to maintain a cleaner environment and provide faster service.Despite these downsides, I found the staff to be friendly and accommodating. They handled the situation as best they could under the circumstances, and their positive attitude was appreciated.In conclusion, my visit to Costa Coffee on this particular Friday morning was a mixed bag. The hot chocolate and pain au raisin were undeniably delicious, but the cleanliness of the tables and the limited staffing impacted the overall experience. I hope that the management takes customer feedback seriously and works to address these issues to provide a more enjoyable experience for all patrons.Note: Keep in mind that experiences at cafes can vary, so I encourage others to give Costa Coffee a try and form their own opinions.
Mark Ettridge
Always a pleasure to have a cappuccino ☕ and sandwich ? just to spend some time unwinding
Lorenzo gibelli
I come to Costa at least twice a week, the staff work so hard in awful conditions, under staffed in a very busy store, tables very unstable, sandwich fridge broken for 5 months, front door been smashed for 2 months, very shabby toilets and ,restaurant, with all the money you make the staff and customers should be treated with respect they deserve especially the staff, I will be going somewhere else,
K L
Staff were clumsy and rude.Ordered a frappe to go, got it served in a cup, it looked great with all the sauce and cream.I told her it was to go, and she said something in a different language with a very aggressive facial expression and tone and proceeded to just pour my lovely looking drink into a takeout cup and completely destroying it and making it look horrid.This could have all been avoided if the girl taking the order didn't have an earpiece in. The girl she gave the order to just made it, rather than shouting across girl 1 to girl 3 who didn't seem to speak English.
Tom Wright
Nice enough. Kinda crowded and not many power sockets.If you are after power bbs in the mall is okay.
S7094DHbrendad
One lady member of staff was very rude and unhelpful, spoilt the visit for me - in other Costas the same query is answered cheerfully and with a smile. That said the lady manager was later very helpful to my husband on a different issue but I wont be rushing back.
Brenda D
One lady member of staff was very rude and unhelpful, spoilt the visit for me - in other Costas the same query is answered cheerfully and with a smile. That said the lady manager was later very helpful to my husband on a different issue but I wont be rushing back.
Sarah N
Good variety but such a slow service for Costa. After payment the wait was too long for the standard cappuccino. It needs a more staff for faster service.
Peter Richardson
Had a very nice coffee nice place to go staff good nice atmosphere Peter
Very chilled placed for coffee and a mix of sweet and savoury foods. Perfect location before heading the the seafront. Really like their travel cups as well very handy. The cakes are the best.
Kevin Potter
Don't bother even going here, they were too busy, waited in line for 25 minutes only to be greeted by moody girl who told me that I would have to wait another 10 to 15 mins. Gave up and decided to wait till I got home to make a coffee myself in only 3 mins.Will not be returning.
Borce Apostolovski-Bokun
Nothing to say, buy your coffee and forget on all of your problems and worries
Lorraine Cano
Disgusting coffee, nasty chain. Best to go around the corner to Utopia and support a lovely independent store.
The baristas are polite and lovely, it does get busy and with only one frappe machine you may have to wait a few mins. My coffee is always perfect.Wheelchair accessibility: It is not the best lay out for wheel chair users, however the staff will take your order and bring it to your table.
Date of Visit: Friday at 9 amI recently visited Costa Coffee on a Friday morning at 9 am and had a somewhat mixed experience. While the hot chocolate and pain au raisin I ordered were delightful, the overall visit was dampened by a few shortcomings.The highlights of my visit were undoubtedly the delicious hot chocolate and the scrumptious pain au raisin. Both items were prepared to perfection, and they provided a delightful start to my day.However, I must admit that the ambiance of the place left much to be desired. The majority of the tables were dirty, which was a bit off-putting. I did inform the staff, but given the limited number of employees present, it was understandable that they couldn't address the issue immediately.Speaking of staff, there were only two employees working during my visit, which seemed inadequate for the number of customers present. As a result, the service was a bit slow, and the workload on the staff was evident. Despite their efforts, they were unable to keep up with all the tasks efficiently.It would be beneficial for Costa Coffee to consider increasing the staff during peak hours to maintain a cleaner environment and provide faster service.Despite these downsides, I found the staff to be friendly and accommodating. They handled the situation as best they could under the circumstances, and their positive attitude was appreciated.In conclusion, my visit to Costa Coffee on this particular Friday morning was a mixed bag. The hot chocolate and pain au raisin were undeniably delicious, but the cleanliness of the tables and the limited staffing impacted the overall experience. I hope that the management takes customer feedback seriously and works to address these issues to provide a more enjoyable experience for all patrons.Note: Keep in mind that experiences at cafes can vary, so I encourage others to give Costa Coffee a try and form their own opinions.
Always a pleasure to have a cappuccino ☕ and sandwich ? just to spend some time unwinding
I come to Costa at least twice a week, the staff work so hard in awful conditions, under staffed in a very busy store, tables very unstable, sandwich fridge broken for 5 months, front door been smashed for 2 months, very shabby toilets and ,restaurant, with all the money you make the staff and customers should be treated with respect they deserve especially the staff, I will be going somewhere else,
Staff were clumsy and rude.Ordered a frappe to go, got it served in a cup, it looked great with all the sauce and cream.I told her it was to go, and she said something in a different language with a very aggressive facial expression and tone and proceeded to just pour my lovely looking drink into a takeout cup and completely destroying it and making it look horrid.This could have all been avoided if the girl taking the order didn't have an earpiece in. The girl she gave the order to just made it, rather than shouting across girl 1 to girl 3 who didn't seem to speak English.
Nice enough. Kinda crowded and not many power sockets.If you are after power bbs in the mall is okay.
One lady member of staff was very rude and unhelpful, spoilt the visit for me - in other Costas the same query is answered cheerfully and with a smile. That said the lady manager was later very helpful to my husband on a different issue but I wont be rushing back.
One lady member of staff was very rude and unhelpful, spoilt the visit for me - in other Costas the same query is answered cheerfully and with a smile. That said the lady manager was later very helpful to my husband on a different issue but I wont be rushing back.
Good variety but such a slow service for Costa. After payment the wait was too long for the standard cappuccino. It needs a more staff for faster service.
Had a very nice coffee nice place to go staff good nice atmosphere Peter
Restaurantji Recommends
Relatively clean, freindly staff, nice coffee that's always consistent.
Very chilled placed for coffee and a mix of sweet and savoury foods. Perfect location before heading the the seafront. Really like their travel cups as well very handy. The cakes are the best.
Don't bother even going here, they were too busy, waited in line for 25 minutes only to be greeted by moody girl who told me that I would have to wait another 10 to 15 mins. Gave up and decided to wait till I got home to make a coffee myself in only 3 mins.Will not be returning.
Nothing to say, buy your coffee and forget on all of your problems and worries
Disgusting coffee, nasty chain. Best to go around the corner to Utopia and support a lovely independent store.