PLEASE LOOK HOW MUCH THEY CHARGE AND WHAT YOU GET ?? They advert a Carmel latte which looks amazing on picture - with cream etc but I got a simple coffee latte. The lady didn’t asked me or explain that the price £4.25 is for club card members - just charged me £4.60 when I resigned she charged me £ 4.25 and gave it to me later a simple coffee latte which I should pay only £3.90. Very poor service.
Ben Gutteridge
Dirty and chaotic- all the tables and floor littered with trash and when you tell the staff they just tell you they know but the manager won’t hire anyone else to clean. I’m a big pret fan (the three stars are for the food etc) but this is an embarrassment.
Hannah Page
I rarely feel the need to write a poor review but I just had an awful experience in here with a staff member. It started off badly when she rolled her eyes when I ordered my drink (nothing fancy just a filter coffee with hot oat milk). And then when I simply asked if the price was “eat in” she proceeded to rant at me about how she wouldn’t dare charge me extra and got really rude and indignant. I had been happy and smiling throughout the whole interaction.As someone who works as in hospitality and serves customers and coffee I know how hard it can be and how horrible it can be with a difficult customer. But I would never talk to a customer the way she spoke to me when I had been nothing but pleasant. You can excuse a bad day only so much, and now this interaction has really affected my day negatively.
林怡恩
my flight are always super early here in stn but the service are so good! they even bring the coffee to you! thanks for the service!
Trang Nguyen
As a Pret subscriber, I drink the same drink daily in the local Pret shop. But in this shop, I cannot feel the coffee taste even though I order a double shot of coffee. The lady who severed me was so friendly, but others were not.Imagine people who are not Pret subscribers, and they have to pay around 4£ for a cup of coffee like this.
Nick Withey
Appalling service, clearly had staffing issues and till problems but after waiting 15 minutes to pay for a sandwich and be told they wouldn't serve our queue? Unbelievable? You had one job to do! Take my money! clearly that was beyond your abilities. I can understand if you're under pressure but accept the fault don't just ignore it.
F P
Lots of choices available in terms of sandwiches, hot breakfast, fruit and yogurt.Good variety of croissants and cookies.The almond croissant is delicious, I love it.Coffee isn’t great, but that’s common in every Pret shops.
Jenny De Jesus
Early morning airport experience was annoying but the staff managed to lift my mood, Enrique was specially friendly and smiley and recommended me to try the best choc chip cookie. Got my coffee very quick too!
Markus Mathea
I review the big pret in the lounge here. Had a macchiato and babycino. Although staff are polite and supportive the quality of the coffee and service suffer at the expenses of cheap and quick take-away service, a dirty place where nobody cleans the tables and lack of seats. Coffee is served in take-away cups without any regards for the environment. Staff serve cold coffee and don’t understand what a macchiato and babycino are (except pouring warm milk in the cup). It sounds like management are interested in numbers and profit without queues and don’t understand quality and customer experience. I don’t blame the staff but management for poor service and working practices! You need to learn from the Italians!
Raihan Ahmed
Excellent branch with all the great customer service and quality beverages you could expect from a Pret.
The woman shouting to the customers to form three queues as if she was the teacher at the kindergarten ruins the whole experience. Such a rude way to relate to people, let alone customers.Edit: I hope I reviewed the right shop, this is not the larger one by the Wetherspoon's, but the small one on the corridor that leads to the big lounge.
Aimee
The staff in this airside Pret were extremely rude. Upon getting to the checkout the female member of staff practically shouted at me for my order, and then proceeded to barge other staff out of the way to get to things. I ordered a skinny cappuccino but was presented with a standard cappuccino - I asked the female member of staff if it was skinny and she then proceeded to speak to the female barista in a foreign language which luckily I could understand. The barista basically said it was not skinny but 'what does it matter?'. The female member of staff then tried to hand me the cappuccino - I asked 'is it skinny?' And she shrugged and waved her arm towards the barista as if she couldn't change it and didn't care. I took the cappuccino as it clearly wasn't worth trying to correct the order - they obviously did not care about customer service one bit or getting the order right. God forbid someone with an allergy ordering here!!!!! I'll never use this Pret again. Terrible attitudes of staff.
Dominic
Good coffee, very friendly service,And i was positively surprised by their sustainable and healthy selection of plantbased foods.Several really tasty looking vegan optionsVegetarian options: i was positively surprised by their sustainable and healthy selection of plantbased foods
Dom
Good coffee, very friendly service,And i was positively surprised by their sustainable and healthy selection of plantbased foods.Several really tasty looking vegan optionsVegetarian options: i was positively surprised by their sustainable and healthy selection of plantbased foods
PLEASE LOOK HOW MUCH THEY CHARGE AND WHAT YOU GET ?? They advert a Carmel latte which looks amazing on picture - with cream etc but I got a simple coffee latte. The lady didn’t asked me or explain that the price £4.25 is for club card members - just charged me £4.60 when I resigned she charged me £ 4.25 and gave it to me later a simple coffee latte which I should pay only £3.90. Very poor service.
Dirty and chaotic- all the tables and floor littered with trash and when you tell the staff they just tell you they know but the manager won’t hire anyone else to clean. I’m a big pret fan (the three stars are for the food etc) but this is an embarrassment.
I rarely feel the need to write a poor review but I just had an awful experience in here with a staff member. It started off badly when she rolled her eyes when I ordered my drink (nothing fancy just a filter coffee with hot oat milk). And then when I simply asked if the price was “eat in” she proceeded to rant at me about how she wouldn’t dare charge me extra and got really rude and indignant. I had been happy and smiling throughout the whole interaction.As someone who works as in hospitality and serves customers and coffee I know how hard it can be and how horrible it can be with a difficult customer. But I would never talk to a customer the way she spoke to me when I had been nothing but pleasant. You can excuse a bad day only so much, and now this interaction has really affected my day negatively.
my flight are always super early here in stn but the service are so good! they even bring the coffee to you! thanks for the service!
As a Pret subscriber, I drink the same drink daily in the local Pret shop. But in this shop, I cannot feel the coffee taste even though I order a double shot of coffee. The lady who severed me was so friendly, but others were not.Imagine people who are not Pret subscribers, and they have to pay around 4£ for a cup of coffee like this.
Appalling service, clearly had staffing issues and till problems but after waiting 15 minutes to pay for a sandwich and be told they wouldn't serve our queue? Unbelievable? You had one job to do! Take my money! clearly that was beyond your abilities. I can understand if you're under pressure but accept the fault don't just ignore it.
Lots of choices available in terms of sandwiches, hot breakfast, fruit and yogurt.Good variety of croissants and cookies.The almond croissant is delicious, I love it.Coffee isn’t great, but that’s common in every Pret shops.
Early morning airport experience was annoying but the staff managed to lift my mood, Enrique was specially friendly and smiley and recommended me to try the best choc chip cookie. Got my coffee very quick too!
I review the big pret in the lounge here. Had a macchiato and babycino. Although staff are polite and supportive the quality of the coffee and service suffer at the expenses of cheap and quick take-away service, a dirty place where nobody cleans the tables and lack of seats. Coffee is served in take-away cups without any regards for the environment. Staff serve cold coffee and don’t understand what a macchiato and babycino are (except pouring warm milk in the cup). It sounds like management are interested in numbers and profit without queues and don’t understand quality and customer experience. I don’t blame the staff but management for poor service and working practices! You need to learn from the Italians!
Excellent branch with all the great customer service and quality beverages you could expect from a Pret.
Restaurantji Recommends
The woman shouting to the customers to form three queues as if she was the teacher at the kindergarten ruins the whole experience. Such a rude way to relate to people, let alone customers.Edit: I hope I reviewed the right shop, this is not the larger one by the Wetherspoon's, but the small one on the corridor that leads to the big lounge.
The staff in this airside Pret were extremely rude. Upon getting to the checkout the female member of staff practically shouted at me for my order, and then proceeded to barge other staff out of the way to get to things. I ordered a skinny cappuccino but was presented with a standard cappuccino - I asked the female member of staff if it was skinny and she then proceeded to speak to the female barista in a foreign language which luckily I could understand. The barista basically said it was not skinny but 'what does it matter?'. The female member of staff then tried to hand me the cappuccino - I asked 'is it skinny?' And she shrugged and waved her arm towards the barista as if she couldn't change it and didn't care. I took the cappuccino as it clearly wasn't worth trying to correct the order - they obviously did not care about customer service one bit or getting the order right. God forbid someone with an allergy ordering here!!!!! I'll never use this Pret again. Terrible attitudes of staff.
Good coffee, very friendly service,And i was positively surprised by their sustainable and healthy selection of plantbased foods.Several really tasty looking vegan optionsVegetarian options: i was positively surprised by their sustainable and healthy selection of plantbased foods
Good coffee, very friendly service,And i was positively surprised by their sustainable and healthy selection of plantbased foods.Several really tasty looking vegan optionsVegetarian options: i was positively surprised by their sustainable and healthy selection of plantbased foods
Amazing staff and food, good job guys!